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Because Experience Matters with Jack Hanks

Because Experience Matters with Jack Hanks

De: Jack Hanks
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This show is for everyone in public adjusting who wants to make more sales, get more claims approved, and become a master advocate for their clients. Because Experience Matters is hosted by Jack Hanks, who has over 30 years of industry experience and was voted 2021 Public Adjuster of the year by his peers.

© 2025 © 2022 Because Experience Matters with Jack Hanks
Economía
Episodios
  • Built to Last: Roofing, Risk, and Real Talk with Special Guests Justin Dant and Brian Arnold
    May 20 2025

    Jack welcomes longtime friends and roofing industry leaders Justin Dant and Brian Arnold for a straight-shooting conversation on business, mistakes, and the current state of the industry.

    Both Justin and Brian entered roofing in 2010, pivoting from real estate and homebuilding after the market crash. Their early wins—from selling dozens of roofs in days to scaling multi-million-dollar companies—set the stage. But it’s not just about revenue. Both leaders are focused on building smart, sustainable businesses.

    Justin sees himself as a business owner who sells roofs. Brian identifies as a salesperson learning to run a company. Each has built strong teams, brought in key leadership like COOs and CFOs, and learned to delegate. The goal: stop doing everything, avoid burnout, and grow the right way.

    They’re honest about mistakes. Justin lost over $300K on a mispriced commercial job. Brian is millions deep into completed work while waiting on insurance payouts. Their takeaway? Not every deal is worth it. Protect yourself with solid contracts and don’t grow too fast.

    Justin and Brian also address private equity. Both have been approached, but remain cautious. The money is tempting, but culture, values, and long-term fit matter more. They agree: if they ever partner up, it’ll be on their terms—with people they trust.

    Finally, Jack, Brian, and Justin raise concern over growing legislative threats—like proposed laws in Louisiana limiting contractor involvement in claims. Insurance carriers are lobbying hard, and the industry needs to take it seriously.

    Bottom line: success in roofing takes more than hustle. It takes leadership, patience, and good people. The industry may be getting tougher, but with the right mindset and structure, contractors can still build businesses that last.

    A Glimpse of What You’ll Learn:

    ● [02:12] Brian Arnold and Justin Dant’s Backgrounds and Business Philosophies

    ● [16:07] Their Thoughts on Private Equity

    ● [24:33] Legislative Threats to Insurance Carriers

    ● [29:43] Biggest Roofing Contractor Horror Stories

    ● [36:49] The One Thing Brian and Justin Would Do Differently if Starting Business Anew

    Memorable Quotes:

    ● "You're not gonna get rich overnight, and you're not gonna build your business overnight—but you sure as hell can lose it overnight."

    ● "Insurance claims are not about policy and date of loss anymore—they're strictly business decisions."

    Connect with Justin Dant, CEO of Soderburg Roofing & Contracting, at

    https://www.linkedin.com/in/justin-dant-b7134bb7

    Connect with Brian Arnold, President of Arnold Roofing and Restoration,

    https://www.linkedin.com/in/brian-arnold-4510468/

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    47 m
  • From Door Knocker to Industry Disruptor: Josey Parks on Legacy, Leadership, and Win The Storm
    May 5 2025

    Jack sits down with roofing industry leader Josey Parks, the new force behind the Win The Storm conference. From humble beginnings knocking on doors at 18, Josey built a thriving career through innovation in specialty roofing and technology. After years of success in metal and tile roofing, he pivoted to developing AI-driven solutions with his company, Think Unlimited—matching the right reps to appointments and boosting contractor growth through deep learning.

    Despite a quiet social media presence, Josey’s impact is loud and clear. When he saw Win The Storm—a foundational industry event—on the brink of collapse, he stepped in, driven not by profit but by purpose. “I want to be the force,” he said, determined to preserve and evolve a gathering that shaped his own career. The 2023 event ran at a $500,000+ loss, but Josey’s focus is on legacy, not bottom lines.

    Now based in Fort Worth with his wife and four sons, Josey’s mission is about community and growth. He’s expanding Win The Storm to include hands-on training, vendor connection opportunities, and breakout sessions tailored for every level—from door knockers to CEOs. Under his leadership, 164 companies committed to community service last year, with a goal of 500 in 2024.

    This year’s theme, Steady in the Storm, reflects both industry resilience and personal development. By building real relationships and refusing to let ego or the past cloud the future, Josey’s creating a movement grounded in integrity, collaboration, and impact.

    If you’re in the storm restoration space, this is your call to action: get involved, bring your team, and be part of something bigger than business. As Josey says, “Thoughts lead to action. Action leads to results.”

    A Glimpse of What You’ll Learn:

    • [02:35] About Josey Parks and Why He Stepped Up to Rebuild Win The Storm
    • [08:09] How Josey Got the Opportunity to Spearhead Win The Storm
    • [14:00] Building the Storm Community Through Win The Storm
    • [15:40] Changes Josey Made at Win The Storm
    • [21:18] How to Join Win The Storm 2025 and How to Prepare for Success
    • [23:43] Josey’s Final Thoughts

    Memorable Quotes by Josey:

    • “My goal is to build a bridge between the blue collar community and technology.”
    • “The industry doesn’t need another pitch fest. It needs real value, real community, and real leadership.”

    Learn more about Josey Parks at www.joseyparks.com


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    29 m
  • Why Personal Growth & Ethical Business Practices Matter with Special Guest Galen Hair
    Apr 28 2025

    Jack sits down with Galen Hair—renowned property casualty attorney and founder of the Level Up Claims Summit. Based in New Orleans, Galen has long stood out not only for his legal expertise but also for his commitment to integrity, personal development, and industry education.

    What started as a frustration with flashy, sales-heavy events evolved into a vision: a one-day, high-impact summit with zero “pay-to-play” and a 100% focus on real growth. Launched in 2021, Level Up is now in its fourth year, curated to provide business owners, adjusters, and contractors with actionable insights—not sales pitches. With sessions ranging from ethical AI applications to leadership coaching and business automation, Galen’s event isn’t just about claims—it’s about character.

    What makes Level Up different is its intimacy and intention. Capped at 200 attendees and held at Galen’s own facility, it’s invite-only and free to attend (with a refundable deposit). The goal? To create a safe, collaborative space where the right people can connect, learn, and elevate together. “You don’t need another conference about shingles,” Galen says. “You need a space that makes you better at being a person, a leader, and a professional.”

    The 2025 summit promises cutting-edge content, including international AI experts and leadership coaches who rarely speak publicly. But beyond the line-up, it’s the culture Galen has built—rooted in mentorship, ethics, and practical excellence—that keeps people coming back.

    As Jack put it best, Level Up is Galen. It’s a reflection of his humility, clarity, and drive to raise the bar in a too-often chaotic industry. For those seeking more than just CE credits or vendor booths, this is where real transformation begins.

    The Level Up Claims Summit returns June 13, 2025, in Metairie, Louisiana.

    A Glimpse of What You’ll Learn:

    • [02:07] About Galen Hair and What to Expect at the Level Up Claims Summit
    • [07:21] What Inspired Galen to Start the Level Up Claims Summit
    • [12:40] Galen’s Advice to Those Nervous to Attend a Summit
    • [18:18] Galen’s Favorite Speakers From Last Year’s Summit
    • [22:46] Common Leadership Mistakes by Company Owners
    • [26:18] What to Expect at This Year’s Summit

    Memorable Quotes by Galen:

    • “The shortcut is getting up every morning and working your ass off… and surrounding yourself with really good people. That is the shortcut—and it takes forever.”
    • “You gotta show up and do the work. That doesn’t happen while you sleep. It happens while you’re up, making sure the right people are doing the right things, every day.”
    • “If you don’t get anything out of this event, it’s on you. Go with purpose. Pick five people you want to meet. Be intentional with your time.”

    Learn more about Galen Hair at https://shunnarah.com/attorney/galen-m-hair/

    Learn more about Level Up Claims Summit at https://levelupclaim.com/

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    31 m
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