In this episode of AI Agents, Evan J. Schwartz, Chief Innovation Officer at AMCS Group, dives into how artificial intelligence is transforming the waste management and recycling industries.

From optimizing fleet routes to using vision AI to monitor bin capacity and employing predictive maintenance to reduce downtime, AMCS is redefining industrial operations through cutting-edge technology.

Evan explains how data-driven sustainability efforts can boost profit margins while minimizing environmental impact.

We also explore the broader implications of AI in resource-intensive industries, including how new technologies like agentic AI and Model Context Protocol (MCP) layers are opening more efficient pathways to connect systems, automate workflows, and drive innovation.

If you're interested in how real-world AI applications are shaping the future of sustainability and logistics, this episode offers valuable insights you won’t want to miss.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

⏰ TIMESTAMPS:

0:00 - AI-Powered Waste Optimization

1:08 - Guest Introduction With Evan Schwartz

2:31 - Role Of A Chief Innovation Officer

4:59 - AMCS Group’s Mission And AI Focus

7:02 - Real-World AI In Logistics Efficiency

10:04 - Predictive Maintenance And Data Insights

13:34 - The Rise Of Agentic AI In Industry

16:00 - How The MCP Layer Enables Agents

20:52 - Future Of Human AI Interaction

24:00 - Teaching AI To The Next Generation

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Sign up for free ➡️ https://www.jotform.com/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Follow us on:

Twitter ➡️ https://x.com/aiagentspodcast

Instagram ➡️ https://www.instagram.com/aiagentspodcast

TikTok ➡️ https://www.tiktok.com/@aiagentspodcast

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

In this episode of the AI Agents Podcast, Demetri Panici sits down with Alan Ranger, VP of Marketing at Cognigy, to explore how AI is transforming customer service through AI agents.

Alan shares how Cognigy’s conversational AI platform is redefining inbound and outbound customer interactions—empowering businesses to deploy intelligent, human-like AI agents that automate routine tasks, reduce wait times, and improve the overall customer experience.

From replacing outdated IVR systems to co-piloting customer service reps through real-time interactions, Cognigy is helping some of the world's largest enterprises unlock scalable, customer-first solutions.

Alan also dives into the real-world impact of large language models on the customer service landscape, including automation of call center operations, intelligent return management in retail, and hyper-personalized engagements in direct-to-consumer marketing.

He shares insights on how companies can adopt AI agents without compromising on compliance or data security, and highlights the critical role customer experience plays in staying ahead.

If you're interested in the future of AI in customer support, sales, or marketing, this episode is packed with forward-thinking strategies and practical applications.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

⏰ TIMESTAMPS:

0:00 - How AI Agents Handle Returns

1:00 - Introducing Cognigy and Alan Ranger

2:10 - The Evolution of Customer Experience

3:25 - Revolutionizing Contact Centers with AI

5:00 - Building Scalable AI Agents

8:10 - Leveraging LLMs for Real Conversations

12:00 - Outbound AI Agents in Sales

16:20 - Improving Voice Interactions with AI

21:00 - Adoption of AI Across Enterprises

25:55 - The Future of Websites as Chat Interfaces

33:20 - AI Agents and Internal Company Use Cases

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Sign up for free ➡️ https://www.jotform.com/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Follow us on:

Twitter ➡️ https://x.com/aiagentspodcast

Instagram ➡️ https://www.instagram.com/aiagentspodcast

TikTok ➡️ https://www.tiktok.com/@aiagentspodcast

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

How do data and AI teams ensure reliability in a rapidly evolving tech landscape?

In this episode, Lior Gavish, CTO and Co-founder of Monte Carlo Data, joins the show to uncover the growing need for data observability and reliability in the era of artificial intelligence.

Lior explains how Monte Carlo applies key DevOps principles to data pipelines and AI systems, helping teams identify and troubleshoot issues before they impact end users.

We dive into how AI is reshaping entire workflows, from software development to customer support, and why organizations are shifting from experimentation to production-scale AI deployments.

Lior shares insights on building in-house AI agents, making real-time troubleshooting up to 80% more efficient, and how his team is future-proofing data reliability as businesses lean into automated workflows at scale.

Whether you're a data professional, engineer, or tech leader, this episode explores practical strategies to build more reliable AI-driven systems.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

⏰ TIMESTAMPS:

0:00 - The AI Adoption Challenge

1:15 - Meet Lior Gavish From Monte Carlo

3:20 - Building Reliable Data Systems

10:00 - Launching Observability Agents

18:20 - Scaling With AI Use Cases

26:00 - AI's Impact On Business Value

31:10 - Effective Agent Integration In Companies

38:40 - The Software Job Market And AI

45:00 - Vibe Coding And Low Code Tools

47:30 - Ensuring AI Reliability In Production

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Sign up for free ➡️ https://www.jotform.com/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Follow us on:

Twitter ➡️ https://x.com/aiagentspodcast

Instagram ➡️ https://www.instagram.com/aiagentspodcast

TikTok ➡️ https://www.tiktok.com/@aiagentspodcast

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬