#955: Spread Love Like Confetti

It's not difficult to enter a practice and feel whether a team is synergistic and they love each other versus if they have animosity and do not get along. Kiera gives advice for spreading love to team members and patients, and establishing a culture of appreciation beyond Valentine's Day. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01.23) Hello, Dental A Team listeners. This is Kiera and it is the season and the month of love. And honestly, Valentine's Day and February isn't just about hearts and chocolates. It's truly the perfect time to show appreciation to your team and patients if you desire. So today we're going to teach you some simple, impactful ways to spread love in your dental practice, because why not? One of my favorite quotes is to spread love like confetti. And I think in today's world and in Dental A Team's mission to positively impact the world of dentistry in the greatest way possible, Why not spread love, spread kindness, spread joy to our team and our patients. So just wanted to give you guys a couple quick tips on how you're able to do that. You guys know that this is something that I'm really passionate. I'm really passionate about you loving your job, you loving your life, loving your patients, impacting your community and your team to ultimately live the most fulfilled and impactful life. Showing love and appreciation increases our morale in our practices. It increases retention and the overall practice culture where patients feel that love. crazy because when I walk into an office when consulting, you can feel if a team is synergistic and they love each other versus if they're animosity and they do not get along with one another. And so really just something for you to highlight that people can feel the energy. And so let's spread that love in a quick action packed episode for you today on the season of love. So number one, step one is show love to your team. I do believe that it comes from when we recognize and appreciate our team's hard work when we show that love to one another. That's really how we're able to highlight and enhance in some quick easy ways that I think are love appropriate within the workforce, our right personal thank you notes to each team member, maybe once a quarter, we we bust out the thank you cards and we write them. It's crazy how a little pen and paper can really make a big impact for people. You guys could also have like around Valentine's Day, maybe have a Valentine's Day themed lunch or treat where We really do maybe exchange Valentine's Day gifts with one another, like go back to the time where we wrote Valentine's for one another. And also like we've talked about in other times of creating a shout out board where you can write kind notes to each other. I've seen offices where they just have a whiteboard there where people just write a quick note of like, here you crushed it today or Sarah, you crushed it today and we just leave it. And it's almost like our wall of love. And you can even create a wall of love where we just like stamp them up there or on shout out jars. We post those up there because again, showing love to one another. Kiera Dent (02:25.7) It creates a habit, creates a pattern. creates a way for us too of how we operate. And so just again, thinking of that. And so my suggestion for you is pick one of those ideas. Are we going to do thank you notes to one another? Are we going to have a lunch of a Valentine's themed? Are we going to get those little Valentine's boxes back out? Are we going to have a shout out board for one another? What are we going to do to implement kindness and love within our practice? And then step two is now we've done it to our teams. We've taken care of ourselves. Now we're going to spread this to our patients. And so what can we do to show love to our patients? And what's crazy is when people feel loved, they're actually very bound. There's a retention piece. There's a loyalty piece because people feel that love and that genuine appreciation. And so little things for them that we can do of you can send heartfelt emails or text messages to patients. We could even have little hearts this month and write little love notes to our patients of how much we appreciate them. You could highlight one patient. that you just every day to have them be the patient of the day. We could actually create a social media post highlight, make sure it's a HIPAA and you've got consents for it. A patient appreciation and highlight the patients to like why we really love them and why they love their smile. So lots of different ways where we can show them. But I think that intentionality, there's a book called Unreasonable Hospitality. And I loved in there where they had like this whole little like craft kit is how I imagine it. I've never been there. But where they were allowed to, they really encouraged their team to...