201: The One with the Marin County, CA Innovation Chief

Crosby Burns, Chief Digital & Innovation Officer for Marin County, California joins the show for a candid and forward-looking conversation on what digital innovation really means in government today. Together, we explore how a service-first mindset can help governments balance security, accessibility, and trust in an era increasingly shaped by AI, bots, and new digital entry points. We also discuss how Marin County is rethinking public websites as repositories of structured information designed for both humans and machines and how accessibility is about far more than compliance, but about removing friction across the entire citizen journey.