152. The Next Generation of BPO and Shared Services
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
152. The Next Generation of BPO and Shared Services
-
Narrado por:
-
De:
On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention.
.
Here’s what we talked with Sachin and Anup about:
* The major trends in Business Process Outsourcing (BPO) and Shared Services
* How Bain supports clients in their automation and BPO/Shared Services journey
* Exploring automation as an alternative to traditional outsourcing/offshoring
* The drive toward more agility in centralized services
* How increased automation potential impacts the trend towards reshoring
* The required capabilities for BPO and Shared Services staff in today’s business environment
* What companies are looking for in BPO providers
* The move toward outcome-based contracts for offshore centers
* What’s next for BPO and Shared Services
.
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!