03 - Transforming procurement with Autonomous Commerce with Jim Bureau

“And what autonomous commerce means to us is the ability to bring buyers, suppliers, partners, things together in a self governing, multi-tenant, SAS platform for end to end B2B commerce. And so if you think about what's required in order to get autonomous commerce, there's a couple of key elements of that, one of which is data.”Jim Bureau, CEO of JAGGAERStephany Lapierre welcomes Jim Bureau, CEO of JAGGAER, to the show to discuss JAGGAER’s partnership with Tealbook. They explore Autonomous Commerce, how COVID shaped the buyer and supplier relationship, and how they are designing responses to customer’s demands for time to value in applications. In this episode, learn more about:How covid accelerated the buyer and supplier relationship within the procurement ecosystemExploring the concept of Autonomous Commerce, applying lessons learned from CRM to the buy-side of business Why time to value is the most impactful KPI for procurement organizationsJim Bureau came to JAGGAER most recently from the CRM space, and he shares with Stephany how the impact he saw made in customer service in the CRM space is what he’s now applying to the spend management space. Jim explains how he is working to shift spend management to Autonomous Commerce, which he defines as the ability to bring buyers, suppliers, and partners together in a self-governing multi-tenant SaaS platform. He stresses the customer’s need for time to value in usage.Stephany and Jim reveal how the demands in their respective worlds - from procurement issues to collecting data to scalability - led them to their respective innovations and current partnership. Information, records, requirements, and automation are all necessary in enabling faster onboarding, better supplier experience, and reducing redundancy. This episode sheds light on truly exciting developments between Tealbook and JAGGAER.About Jim Bureau:As Chief Executive Officer, Jim Bureau is responsible for JAGGAER’s overall vision to transcend customer experience by providing intuitive and intelligent spend management solutions that allow JAGGAER clients to transform their supply chain. He brings more than 25 years of leadership experience, with his most recent role as Executive Vice President, leading JAGGAER’s Global Sales & Marketing initiatives. Jim came to JAGGAER from Verint Systems/ KANA Software where he was in the role of Senior Vice President. As an executive with KANA software Jim played a key role in successfully growing the company as it was acquired by Verint Systems for $514 million.Prior to Verint/ KANA, Jim held leadership roles at Pegasystems, Shared Health, and Oracle Corporation.He also holds a B.S. degree from Georgia Institute of Technology. Links:Stephany Lapierre - TealBook: website | twitter | linkedin | youtube | instagramJAGGAERJim Bureau on LinkedIn Transcription:Katherine McCleery Welcome to Data Unleashed, a podcast that brings you insights from procurement's most innovative visionaries. Alongside incredibly brilliant guests, show host Stephany Lapierre explores the power of data, how it challenges us, and how you can challenge the status quo. You'll be inspired, but more importantly, you're getting actionable advice in every conversation that will help you unleash the power of data in your own organization. Katherine McCleery Welcome to the show, we're on episode three of Data Unleashed. I've got Steph Lapierre of TealBook here with me. I'm Katherine McCleery. And today's guest is a special one to TealBook. Steph, let us know who we've got on today. Stephany Lapierre Well we're talking to Jim Bureau, he's the CEO of JAGGAER and Jim and I got to know each other over the last couple of years. JAGGAER had approached us a couple of years ago to better understand the vision and what we were working on and our position in the market. And we have a lot of partners, but he was definitely at the forefront of looking at how can data contribute to his vision of autonomous commerce. And what's interesting about Jim is that it's the first time that he's been in procurement. Prior, he's been a CEO and an executive with lots of experience, and prior to that he was working more on the other side, on the sell side. And there's a lot of parallels that we see that's migrated from sales side to buy side, which is procurement, over the last decade that we can learn from. And both him and I agree that when you look at what happened just over a decade ago, Salesforce came out, suddenly this, you know, this cloud based CRM system was going to fix customer data, everyone was going to have access to the customer source of truth. And in reality, it made it easier to implement, it made it easier to get all the updates versus on premises, but actually, the data didn't get really good unless humans, people, employees, maintain the data. And what we saw as these newcomer platform, as technology evolved, that were focused on aggregating, collecting information on ...