Episodios

  • Breaking the news to an owner with a property for lease, you are closed for Christmas
    Nov 25 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I answer a question from a property manager who is a little worried about how to tackle the subject with her clients who have properties available over Christmas.  She says “For the first time, our office is going to be closing between Christmas and New Year.  We have a plan in place for our current renters and I’m confident we will be able to manage this space really well, including any emergencies that crop up.  It’s the properties for lease I am worried about.  I am not sure how to tell  owners we won’t be opening their properties for 10 days. Do you have a script we can use?” If you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    7 m
  • Is re-inspect a dirty word in your office?
    Nov 17 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a JPM (Junior Property Manager) wants to know if they really have to reinspect a property if a tenant has to rectify a situation - she doesn’t really see the point when she is so busy. If you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    8 m
  • Data Security - Are you covering these basics?
    Nov 3 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Terri goes a little rogue and decides not to answer a question, but rather gets on her soap box a little about Data Security. However, if you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    9 m
  • Leasing a tenanted property - avoiding the drama!
    Oct 27 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager reaches out and says “We are having issues with renters who are moving out, not allowing us to conduct open homes in the lead up to their vacate.  They are either cancelling at the last minute or are just flatly refusing us access.  Do you have any suggestions because owners are upset that we are not able to find them a new tenant before the old one moves out.” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    10 m
  • Is an Ideal Week even possible in Property Management?
    Oct 20 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager reaches out and says “I feel like I manage too many properties and have too much to do but when I raise the subject with my boss, she just tells me to use an ideal week as if this will magically change everything. I’ve tried, but it doesn’t seem to work for me and I feel like she is trying to avoid getting me some assistance.  Am I missing something or is there another tool available I can use to help me become more efficient?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    8 m
  • Is it possible to have holidays without stress as a Property Manager?
    Oct 13 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager wants to know if I have any suggestions to help reduce her stress levels around taking holidays. She says “I’m booked to go on my first decent holiday for a while and I’m really worried about what I’m going to have to deal with when I return.  I feel like I have only just put out all the fires from when I went away last time and that was only for a week. Have you got any tips for me?”- If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    10 m
  • Should you hold an unhappy owner to their agreement?
    Sep 29 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Principal asks “We’ve recently lost management of a property to a competitor due to service issues and the owner rang me upset that we refused to hand the file over to the new agency until the notice period was up. When I spoke to the team about it, they said it was normal practice to do this but although I don’t like losing properties, I think if the client is unhappy, we should just let them go.  Did we do the right thing?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    5 m
  • When a tenant won’t let you do your job!
    Sep 23 2022

    Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, ““I’ve inherited a property that hasn’t been inspected since the tenant moved in nearly 6 months ago. Every time I book a routine inspection, the tenant comes up with some excuse as to why I can’t enter the property and it is incredibly frustrating.  The owner of the property is also getting frustrated and can’t understand why I just can’t go in there.  We hold keys but I’m not confident they work and the tenant has expressly forbidden us to enter without her present but keeps cancelling at the last minute. Do you have any suggestions or do I have to keep accommodating her?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

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    10 m