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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
- Parábola empresarial inspirada en hechos de la vida real.
- Narrated by: David Gómez
- Length: 2 hrs and 14 mins
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Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
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By: Brian Tracy
Publisher's summary
Las compañías hacen grandes esfuerzos por ganarse un cliente, para luego perderlo por una precaria actitud de servicio. Las áreas trabajan internamente como islas, desconectadas de la realidad y de las necesidades de la gente a la cual deberían servir. Pero, ¿qué pasaría si después de un día agotador tomara un taxi y lo que sucede adentro transforma su vida para siempre?, ¿qué pasaría si dejara de esperar a que las cosas pasen y se dedicara a lograr que sucedieran?, ¿si se levantara feliz cada mañana a hacer su trabajo, porque no se trata de una simple y monótona tarea, sino que cumple con un propósito superior?, este libro basado en una experiencia real, con un taxista real. Alguien que pese a todas las adversidades, decidió hacer la diferencia para sus pasajeros y darle un significado a su trabajo.
David Gómez, autor de los best-sellers Bueno, Bonito y Carito y de Detalles que Enamoran: cómo derretir a los clientes para que no quieran comprarle a nadie más, nos sorprende esta vez con una entretenida parábola empresarial para encontrarle un nuevo significado a nuestro trabajo. Un mensaje para hacer la diferencia en este mundo, una persona a la vez.
Please note: This audiobook is in Spanish.
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What listeners say about Yellow. Cómo crear una cultura de servicio y ponerse la camiseta por los clientes [Yellow. How to Create a Culture of Service and Put on the Shirt for Customers]
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
-
Performance4 out of 5 stars
-
Story5 out of 5 stars
- Jacqueline Cabarcas
- 03-02-21
Excelente Material
Me encantó este audio libro, muy productivo, aunque no todo es muevo encontré mucha novedad.
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Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Anonymous User
- 04-08-20
Sobre el libro
Es un libro habitual al autor muy inspirador para grupos de trabajo, para reflexionar motivar
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Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Enrique Gutierres
- 12-29-18
Yellow
Excelente historia que inspira y nos ayuda a creer que siempre se puede hacer mejor
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Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Jose Ch.
- 10-31-20
cambio de chip
muy interesante, para reflexionar sobre lo mucho que se ha perdido en el objetivo del servicio!
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Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Luis Eduardo Gomez Orozco
- 06-11-19
Excelente libro
Una historia para reflexionar sobre nuestro propósito de vida y como afecta nuestra vida, la de nuestras empresas y la de nuestros clientes.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
-
Story5 out of 5 stars
- Anonymous User
- 09-23-21
Maravilloso y lectura obligatoria para los que tratamos con clientes internos y externos (Todos)
Gracias David Gómez por este maravilloso libro, es una Joya del servicio al cliente, la actitud personal y como ¡una persona puede marcar la diferencia!
¡Me sentí en el taxi amarillo un hermoso viaje!
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Overall5 out of 5 stars
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Performance5 out of 5 stars
-
Story5 out of 5 stars
- Andrea marin
- 01-27-21
brutal! exelente !
excelente contenido! como todos los de david gomez. enseñanzas para aplicar a nivel laboral y personal. aparte la.manera como lo relata el mismo es como si estuvieras tomandote un cafe con el mientras te cuenta la historia! 100 puntos
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Overall5 out of 5 stars
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Performance5 out of 5 stars
-
Story5 out of 5 stars
- Anonymous User
- 01-17-19
Excelente
Me gustó mucho el libro, aprendí bastante y lo pondré en práctica, totalmente recomendado.
Vale la pena la inversión
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story4 out of 5 stars
- felix correa
- 10-09-18
Gran autor
David Gómez es un gran autor y tiene un lenguaje aterrizado y entendible para que cualquier persona pueda aprender y poner en práctica sus recomendaciones. Es inspirador y original en su relato.
Aunque sus 2 libros anteriores me gustaron mucho más, continuaré siguiendo a David en su esfuerzo por ayudar a cambiar la cultura de servicio en las empresas!
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