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Publisher's Summary

Our research shows that although trust violations can rupture relationships, the impact of a violation depends less on the type of transgression and more on the mindset of the trusting party. Some people believe personal attributes, such as negotiation ability and moral character, are stable. Others believe that these attributes are malleable.
©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

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