In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management. Despite having more first-, second-, and third-party data than ever, legacy systems, siloed workflows, and inconsistent ingestion practices often limit its impact.

Andrew explains what changes when carriers bring risk data and enrichment upstream at the point of submission. The conversation covers how early triage improves speed-to-quote, pricing precision, and portfolio confidence, and where AI adds real value versus buzzword risk.

In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.

Tami breaks down how insurers should evaluate new technology through the lens that matters most, real operational impact. From cost-benefit analysis and the 80/20 rule to pilot design, risk controls, and change management, she shares hard-earned lessons on what separates successful implementations from costly failures. The discussion also explores why enthusiasm for new tools often outpaces adoption, how to spot red flags early, and how insurers can balance speed with governance in both large-scale transformations and smaller, AI-driven initiatives.

If you’re responsible for introducing new technology into underwriting, claims, or operations, and need it to actually stick, this replay offers a clear, experience-backed blueprint for making smarter decisions without disrupting the business.

In this episode of Unstructured Unlocked, we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving.

Tom Wilde sat down with Laura Drabik to talk through how AI is being applied in practical, operational ways across commercial insurance. They unpack the reality behind the hype: rising submission volume, inconsistent attachments, and the challenge of turning unstructured data into inputs underwriters can actually trust.

The conversation explores how structuring inbound work improves submission triage, pricing consistency, and throughput and where generative and agentic AI can support underwriting workflows without replacing human judgment. The result is clearer inputs, faster flow, and more confident decisions downstream.