If you've observed a decline in the frequency of one or two customers purchasing your products or services, it may indicate that they have churned. While most businesses face churn, it's essential to keep track of it. Research suggests that retaining existing customers is more cost-effective than acquiring new ones.

In this episode, Annette will provide you with some useful tips to prevent churn in your business

Here are a few insights you’ll hear in today’s show…

• What is ‘churn rate’ and do you compute the churn rate?
• Why is it important to monitor churn rate and why is it more effective to retain customers rather than acquiring new ones? 
• What are the causes of churn?
• How do you reduce churn, what are the strategies that you can implement in your business? 
• How to measure the success of your churn-reducing strategies.

Resources:

If you’re struggling to understand the accounting for your business, reach out to Annette at podcast@annetteandco.co.uk and join our Facebook group https://www.facebook.com/groups/915326342418247. 

To know more about financial and lifestyle freedom and if you wish to receive updates on all the workshops that will help you increase your profitability and freedom from your business, just head on over to https://www.annetteandco.co.uk/want-our-emails/.

Connect with Annette Ferguson:

Facebook - https://www.facebook.com/UKAnnetteFerguson/

Instagram - https://www.instagram.com/annetteandco_/

YouTube - https://www.youtube.com/channel/UCkohh_X-4R5mKfEW9rBQ1qA

Listen to the Podcast - Financial and Lifestyle Freedom for UK Business Owners -

https://podcasts.apple.com/gb/podcast/financial-and-lifestyle-freedom-for-uk-business-owners/id1473582522

As a business owner and a mother of two, my morning routine has to involve my family.

I value family time, so I'm always there to help my children get ready for school and eat breakfast together. I've tried the "get up at 5 am and get your day done by 11" routine, but it's not sustainable for me. It's crucial to design a morning routine in the context of one's family and how one wants their family to operate. I usually start my workday after my children leave for school. I review my calendar and have a daily huddle meeting with my team. Sometimes, I exercise in the morning, but it's not a regular part of my routine. I don't do affirmations, journaling, or any of the popular morning routines. Instead, I suggest doing a brain dump at least once a week to organize all the swirling to-dos in one's head.

Resources:

If you’re struggling to understand the accounting for your business, reach out to Annette at podcast@annetteandco.co.uk and join our Facebook group https://www.facebook.com/groups/915326342418247. 

To know more about financial and lifestyle freedom and if you wish to receive updates on all the workshops that will help you increase your profitability and freedom from your business, just head on over to https://www.annetteandco.co.uk/want-our-emails/.

Connect with Annette Ferguson:

Facebook - https://www.facebook.com/UKAnnetteFerguson/

Instagram - https://www.instagram.com/annetteandco_/

YouTube - https://www.youtube.com/channel/UCkohh_X-4R5mKfEW9rBQ1qA

Listen to the Podcast - Financial and Lifestyle Freedom for UK Business Owners -

https://podcasts.apple.com/gb/podcast/financial-and-lifestyle-freedom-for-uk-business-owners/id1473582522

Simply having numerous customers who owe significant debts does not necessarily equate to a successful business. In fact, it can be detrimental, particularly to the cash flow. Therefore, although offering credit to customers can be beneficial, small business owners should understand the potential negative impact that trade debtors may have on the company's stability.

Here are a few insights you’ll hear in today’s show…

Steps to manage trade debtors:

• 1st Step - Understand your payment terms - What are payment terms and how it can affect your cash flow?
• 2nd Step - Send out invoices on time.  
• 3rd Step - Chase late payments
• 4th Step - Make sure you monitor your accounts receivable - What are Accounts Receivable?
• 5th Step - Offering discounts for early repayments
• 6th Step - Setting clear credit limits 
• 7th Step - Invoice Factoring - What is invoice factoring?
• 8th Step - Build strong relationships with customers
• 9th Step - Consider offering payment plans

Resources:

If you’re struggling to understand the accounting for your business, reach out to Annette at podcast@annetteandco.co.uk and join our Facebook group https://www.facebook.com/groups/915326342418247. 

To know more about financial and lifestyle freedom and if you wish to receive updates on all the workshops that will help you increase your profitability and freedom from your business, just head on over to https://www.annetteandco.co.uk/want-our-emails/.

Connect with Annette Ferguson:

Facebook - https://www.facebook.com/UKAnnetteFerguson/

Instagram - https://www.instagram.com/annetteandco_/

YouTube - https://www.youtube.com/channel/UCkohh_X-4R5mKfEW9rBQ1qA

Listen to the Podcast - Financial and Lifestyle Freedom for UK Business Owners -

https://podcasts.apple.com/gb/podcast/financial-and-lifestyle-freedom-for-uk-business-owners/id1473582522