Transforming Health Care
Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience
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Transforming Health Care
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Narrado por:
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John Chancer
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De:
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Charles Kenney
Acerca de esta escucha
For decades, the manufacturing industry has employed the Toyota Production System—the most powerful production method in the world—to reduce waste, improve quality, reduce defects and increase worker productivity.
In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method. Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare.
The book takes listeners step by step through Virginia Mason's journey as it seeks to provide perfection to its customer–the patient. This book shows you how you use this system to transform your own organization.
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"A comprehensive and insightful book that chronicles an arduous journey to achieve an exceptional patient-centered culture using a management system only now recognized as relevant to health care. This is a story of how Virginia Mason became the benchmark against which other health care systems must judge themselves, and a beacon in a field that has resisted change for far too long." —David M. Lawrence, MD, MPH, Chairman and CEO (retired), Kaiser Foundation Health Plan and Hospitals, Inc.
"The challenges to our U.S. health care system have never been greater. We are challenged by the high cost of care and less than optimal quality and safety. Virginia Mason Medical Center has been on a ten year journey to demonstrate just what is possible and the results have been profound. What is equally amazing, and must reading for health care leaders, is the story of their journey. It is possible to improve quality and safety while simultaneously reducing cost!" —John Kitzhaber, MD, Governor of Oregon 1995-2003