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Publisher's Summary

For decades, the manufacturing industry has employed the Toyota Production System - the most powerful production method in the world - to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington, set out to achieve its compelling vision to become the Quality Leader; to fulfil that vision, it adopted the Toyota Production System as its management method.Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. 

Over the last several years, Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes listeners step by step through Virginia Mason's journey as it seeks to provide perfection to its customer - the patient. This book shows you how you use this system to transform your own organisation.

©2011 Virginia Mason Medical Center (P)2019 Taylor & Francis

What listeners say about Transforming Health Care

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Must Read

Every hospital administrator should read this book. While very logical for us as doctors/Surgeons, hospital administrator are frequently so short sighted and do not realize the importance in working with the doctors to achieve not only a better situation for the patient but also for doctors. This type of approach adds much more to combat physician burn out than yoga classes. THe best book I've ever had the privilege to read.

Dr. Stefan Kreuzer, an orthopedics surgeon.

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Informative listen

I’ve worked in healthcare for over 20 years. It was interesting for me to hear how the movement of kaisan in the hospital was started. It’s a little ridiculous hearing how much pushback there was and still is. Also for some in an industry to have an idea about “let’s put the customer first” be a revolutionary thought, blows my mind. I know many physicians, most I can say are very companionate people. I believe they aren’t perpetuating the negative climate that places customers last purposely. I believe the healthcare reimbursement cycle on multiple levels can be an attribute of the disconnect between the customer and the providers. All in all I’m glad for the work of the Virginia Mason Medical Center. I hope that healthcare continues to be customer lead.