Agile isn't just about speed, but it's about clarity. Karen Martin, the bestselling author of Clarity First and a global expert in lean management, joins Wim to unpack how MSPs can cut through the fog and make work visible, manageable, and meaningful.

With decades of experience transforming Fortune 500s and government agencies, Karen shares why most MSP teams operate in ambiguity and how leaders can fix it. In this episode, you will learn how to align on purpose, define priorities, and create a shared understanding of "done."

Explore the five P's of clarity, reduce organizational drag, and discover why approvals, rework, and multitasking are silent killers of flow. Packed with real-world strategies, this episode is a must-listen for MSP leaders who want to lead with clarity and build resilient, high-performance teams.

What Should I Do Next?

Ready to find the hidden waste in your workflow? Take our PMA Quiz to identify your biggest clarity gaps: https://topleft-project-maturity.scoreapp.com/

Want help visualizing work across your team? Use our free Capacity Planner to reduce overload and improve flow: https://www.topleft.team/capacityplanner

Curious how TopLeft helps MSPs create clarity and flow? Book a Demo today: https://www.topleft.team/schedule-demo

Agile principles aren't just for developers, they're transforming MSP service delivery. Mike Burroughs, five-time author and organizational change expert, joins Wim to explore how MSPs can move beyond overwhelming ticket queues to create adaptive, human-centered operations.

Drawing from his Executive Director role at UBS and UK government digital transformation experience, Mike reveals why teams struggle with overburden and overcommitment. Learn to shift from task pushing to value delivery, start with outcomes not solutions, and build trust through meaningful conversations.

Discover why top MSPs focus on finishing work rather than starting it, and how healthy organizational relationships unlock growth. Packed with actionable insights for MSP leaders ready to make agility practical and powerful.

What Should I Do Next?

Ready to assess your team's agility? Take our PMA Quiz to identify your biggest workflow challenges: https://topleft-project-maturity.scoreapp.com/

Need help managing workload and capacity? Use our free Capacity Planner to visualize and balance your team's commitments: https://www.topleft.team/capacityplanner

Want to see how TopLeft brings agile principles to MSP service delivery? Book a Demo today: https://www.topleft.team/schedule-demo

Agile methodologies and AI-driven automation are transforming how MSPs manage projects and service delivery. In this episode, Wim welcomes Dave Sobel, host of the MSP Radio Show, to discuss why most MSPs struggle with project profitability—and what they can do to fix it.

Dave shares insights from his extensive experience covering the MSP industry, including how project work differs from traditional managed services, why MSPs often overlook its value, and how Agile practices can help streamline workflows. He also dives into the evolving role of AI in MSP operations, how it's reshaping decision-making, and what MSPs must do to stay ahead in a rapidly changing landscape.

Discover how top-performing MSPs are leveraging Agile principles, project management best practices, and AI-driven insights to boost efficiency, improve client outcomes, and unlock new revenue opportunities. This episode is packed with actionable takeaways for MSPs looking to optimize their service delivery and scale their business.

What Should I Do Next?

Want to uncover your biggest project management challenges? Take our PMA Quiz here: https://topleft-project-maturity.scoreapp.com/

Need help streamlining your MSP operations? Use our free Capacity Planner to balance client projects while managing resources efficiently: https://www.topleft.team/capacityplanner

Curious how TopLeft can help you implement Agile for MSP success? Book a Demo today: https://www.topleft.team/schedule-demo