Host: Joseph Lewin
Guest: Kejal Shah — Talent Consultant • Certified Career Coach • Founder, KeepWay Consulting
This episode was originally aired on Sep 24, 2024 on LinkedIn
🎯 Episode SnapshotJoseph and Kejal unpack why so many businesses struggle to hire and keep good people, and why your mid-level managers are the make-or-break layer for culture, retention, and growth. Kejal shares a practical framework (ADR: Attraction, Development, Retention) and talks about why owners have to stop pretending hiring is “just an HR thing.”
This episode was produced by Sell Through Social.
🧠 Begin With the End in MindWhy you can’t treat hiring like “just filling a seat”:
- Turnover is higher and more expensive than ever.
- Most companies don’t clearly define what a successful hire looks like before they start interviewing.
Kejal has leaders focus on 3 value pillars in candidates:
- Purpose – Why do they do what they do?
- Passion – What energizes them?
- Promises – What do they consistently deliver on?
If you don’t clarify this up front and build it into your interview questions, you bake in retention problems before the person even starts.
💸 The Real Cost of Hiring (and Re-Hiring)Kejal breaks down why bad hiring is so expensive:
- For hourly / blue-collar roles, sourcing 1 person can cost:
- $4K–$8K+ (ads, tools, recruiter/HR time, interview time, onboarding).
- For white-collar roles, it’s often:
- $8K–$12K+ just to get them in the door.
And that’s before:
- Onboarding and training time
- Lost productivity
- Burden on the rest of the team when someone quits
- Restarting the whole process 6–12 months later
Most companies don’t fully count:
- The time cost of hiring managers
- The opportunity cost of a seat being open for months
- The burnout cost on existing staff covering extra workload
If you actually total it all up, one bad hire (or one early departure) can easily cost more than building a solid hiring & retention system from the start.
🧩 Why Mid-Level Managers Are the Culture GatekeepersKejal’s core conviction:
“Your vision and culture live and die in your mid-level leadership team.”
Mid-level managers sit in the pressure sandwich:
- Pressure from the top: owners & executives demanding performance and low turnover.
- Pressure from the bottom: frontline employees who need support, clarity, and development.
Problems that show up if this layer isn’t equipped:
- Owners get mad: “Why are you losing people? We’re spending all this money on hiring!”
- Mid-level managers were never trained in:
- How to hire the right people
- How to coach and develop them
- How to retain and grow them
- Employees feel unheard, overworked, and unseen—and leave.
If mid-level leaders are not:
- Bought into the vision
- Given real authority & tools
- Trained to hire, coach, and retain
…then culture, productivity, and retention all start to crumble.
🧬 Owners: You Can’t...