Ever wondered what goes into actually owning and operating a successful salon?

In the latest episode of the Salon Insider Podcast, host Steve Sampson sits down with Leah McCann, the owner and operator of the popular Salon 77 in North Reading, Massachusetts. Leah guides Steve through her journey from purchasing her first salon through to the changes the pandemic caused in the industry at large and in her personal approach. Leah shares the hard-won lessons she’s learned about not just the beauty industry, but about business, leadership, and what it takes to foster and support talent.

For all this and more, hit play on this all-new episode!

Welcome to the Salon Insider Podcast, brought to you by One Source Salon Systems Inc. For this inaugural episode, host Steve Sampson and his guest Kristin Lewis discuss the hard truths facing the salon industry and the tough advice that Steve has to share with salon owners trying to prosper in a post-COVID landscape. Steve and Kristin break down the four biggest problem areas they’ve identified after a recent summit with 40 different salon owners. Together, they get into the industry’s past, present, and uncertain future.

[2:51] Summit Seminar Takeaways

[5:08] Raise Your Prices

[15:13] The Pareto Principle

[22:52] Motivating Your Staff

[26:17] Selling Retail

[31:37] Work ON Your Business

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