In this episode, Josh Parnell is joined by Chris Cloutier, founder and CEO of AutoFlow, at the 2025 APPEX Show in Las Vegas. Chris shares how transparent communication is essential in the auto repair industry, highlighting AutoFlow’s role in building trust with customers. He discusses his three core values—caring enough to make a difference, demonstrating grit, and viewing feedback as a gift—that guide his leadership approach. Chris also offers practical advice for entrepreneurs and shop owners, emphasizing the importance of stepping away from the table to make thoughtful decisions.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit https://integrity1auto.com to learn more about Integrity 1st Car Pros, and https://www.Integrity1Franchise.com to complete the Franchise Fit questionnaire.

Timestamps:

00:00 "Auto Repair Transparency Innovator"

03:59 "Proactive Auto Repair Communication"

07:03 AI Enhancing Consumer Transparency

10:18 "Care Enough to Change"

14:47 "Feedback Is a Gift"

19:15 "Leadership and Team Expansion"

21:28 "Prioritize People Over Profits"

24:48 "Addressing Workplace Tension Decisions"

28:34 "Setting Boundaries Changes Life"

32:30 "Streamlined Customer Journey Solutions"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by Frank Ziede, professional facilitator and author. Frank shares insights from his 25 years of experience training leaders and teams, emphasizing the importance of mindset and emotional intelligence in effective facilitation. Together, they discuss how genuine connection and servant leadership drive engagement and performance within organizations.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

Visit https://www.thebeardedbrotherhood.co to grab your grooming essentials from The Bearded Brotherhood.

Timestamps:

00:00 Mindset and Soft Skills Training

04:13 "Engaged Learning Is Best"

06:43 "Leadership, Learning, and Perspective"

10:52 "Distracted Student with Business Crisis"

15:16 Leadership Through Courage and Care

17:36 Unlocking Potential Through Leadership

21:06 "Servant Leadership Explained Simply"

22:57 "Selflessness Yields Greater Rewards"

28:03 "Real-Life Motivation Examples"

29:38 "Connection Drives Engagement, Performance"

32:33 "Focus on What Truly Matters"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell sits down with David Boyd, founder and CEO of Call Inbound, at the 2025 AAPEX Show in Las Vegas. David shares how Call Inbound differentiates itself in the VoIP landscape by building a team sourced directly from the independent automotive repair industry, ensuring deep understanding of shop operations and challenges. The conversation highlights the power of actionable, daily data delivered through AI-powered call analysis, helping shop owners improve appointment conversion rates and drive consistent team development. Finally, David emphasizes the importance of servant leadership, discussing how mentorship, vulnerability, and ongoing personal growth are critical to successful leadership both inside and outside the workplace.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Timestamps:

00:00 "Missed Calls Cost Businesses"

03:52 "Guest Engagement to Build Trust"

09:53 Differentiating Your Services Effectively

12:36 Industry Expertise Drives Client Success

14:56 Advisor Training Drives Shop Success

17:16 Coaching for Better Customer Calls

20:46 Servant Leadership Through Actions

26:38 "The Power of Coaching"

27:32 "Face It Till You Grow"

30:44 "Aspiring vs True Core Values"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.