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The Four Types of Ineffective Apologies

Narrated by: Fleet Cooper
Length: 7 mins

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Publisher's Summary

It’s hard to admit our transgressions — to look someone in the eye and offer a sincere apology. But apologies are essential for repairing relationships in the workplace. They show that you value the relationship and that other person’s point of view.

"The Four Types of Ineffective Apologies" is from hbr.org, published on November 25, 2016.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

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