The Empathy Edge Podcast Por Maria Ross arte de portada

The Empathy Edge

The Empathy Edge

De: Maria Ross
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.

2020-2022 Maria Ross Ciencias Sociales Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas Relaciones
Episodios
  • Geoffrey Smith: How Compassionate Moments, Not Corporate Mandates, Spark Engagement and Customer Satisfaction

    Geoffrey Smith: How Compassionate Moments, Not Corporate Mandates, Spark Engagement and Customer Satisfaction
    Jun 3 2025
    Where do empathy and compassion impact corporate profits, employee experience, and customer satisfaction? In healthcare, and yes, in your industry, no matter what it is, it starts at the local level, as my guest today shares. Today, Geoffrey Smith and I talk about his journey as an employee experience professional in healthcare, but how he didn't really understand his work or purpose until he saw it through the patient's eyes during his wife's cancer battle, and how the power of human connection relates to patient and customer outcomes. Geoffrey shares why annual employee pulse surveys are not the most actionable, and instead create more continual feedback loops to identify high-performing leaders and teams at the local level so you can replicate their actions and achieve company-wide engagement. He offers practical examples of how busy leaders can check in with employees and achieve measurable results. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Innovation happens in big and small ways. You can change someone’s life with low-tech solutions that only require being present in the moment.Employee engagement is a local phenomenon. It's not an organizational metric, it's a team metric - where the work happens.Checking in with your employees weekly doubles the engagement of checking in monthly. Measuring team by team in real time will allow you to know where your teams are shining and where they are struggling. "Keep your eyes open and stay authentically present, because you never know when those small moments are going to change everything." — Geoffrey SmithFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Geoffrey Smith, Chief Mo-ment OfficerGeoffrey leverages a diverse 25+ year career in Human Capital Management, specializing in employee engagement, leadership development, and culture change initiatives in the workplace. His journey has ranged from working for the corporate industry leader to building his entrepreneurial start-up from the ground up. Currently, he supports innovative employee/patient/caregiver/human experience leaders, nurse and clinician entrepreneurs, and hospital administration, consulting them on modernized people and talent activation strategies to make a true impact on those who both provide and receive care.Geoffrey also hosts the Mo-ments of Experience podcast on the People Forward Network. Inspired by his faithful 14-year-old beagle Mo, whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful Mo-ments that shape us, move, and inspire us to pursue our purpose.Connect with Geoffrey:Mo-ments of Experience, LLC: mo-mentsofexperience.com LinkedIn: linkedin.com/in/geoffreypsmith Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
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    41 m
  • Vivian Acquah: How DEI Manages Risks, Lowers Costs, and Opens Eyes

    Vivian Acquah: How DEI Manages Risks, Lowers Costs, and Opens Eyes
    May 27 2025
    We have talked a lot on this show about the benefits of a diverse and inclusive culture and how it leads to outstanding business results. But did you also know how DEI helps your company manage risk and future-proof against churn, productivity loss, and potentially falling behind in the market?Today, you will hear one of the best definitions of DEI and how it enhances your organization. And the definition will leave you hungry for dessert!Vivian Acquah shares a very clear - and delicious - definition of DEI, how the strategies and mindsets ensure your organization manages risk effectively, the financial costs you pay when you actively shy away from DEI, and an amazing look at how she uses virtual reality to help leaders truly understand what many in their organizations experience daily. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:While the term DEI has been vilified recently, DEI is just like the best carrot cake - every aspect of the ingredients, the cooking temperature, and all of the elements make it great.Company loyalty is no longer guaranteed just because you pay your employees. Partnering with, not overpowering, your employees gives you better, stronger, and longer-term results. What motivates you may not be what motivates your employees. We all have different motivators. "What I see happening now with the companies that are walking away, they are making a lot of short-term decisions that are going to impact them in the long run." — Vivian AcquahEpisode References: Drive: The Surprising Truth About What Motivates Us by Daniel PinkHelp Them Grow or Watch Them Go by Julie Winkel Giulioni and Beverly KayeTEDx: I've Lived as a Man and as a Woman: Here's What I Learned - Paula Stone WilliamsFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Vivian Acquah, Certified DEI TrainerVivian Acquah CDE® is a respected DEI executive known for creating inclusive workplace environments. Her strategic approach blends analysis and practical tools to address systemic barriers to equity and equality. Passionate about DEI education, she uses innovative methods like virtual reality for immersive and transformational learning. With engaging training, she drives cultural transformation and boosts employee engagement.Her name, which translates to 'water,' symbolizes her role as an extinguisher of DEI-related fires. Vivian provides tangible strategies for embracing inclusive changes, benefiting high-profile clients such as Heineken, LinkedIn, Google, Indeed, Deloitte, TIBCO, Cargill, Swift, Acrolinx, KLM, and Zalando.Connect with Vivian: Amplify DEI: amplifydei.com LinkedIn: linkedin.com/in/vivianacquah Instagram: instagram.com/vivalavivenl Threads: threads.net/@vivalavivenl Enjoy this deal!Amplify DEI Cards Conversation starters for your team or other group to start down the DEI journey: https://cards.amplifydei.com/amplify-dei-cards-bundle/ Get 10% off when you use code EMPATHY at checkoutConnect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
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    44 m
  • James Coan: Closing the Perception Gap that Tears Us Apart

    James Coan: Closing the Perception Gap that Tears Us Apart
    May 20 2025
    Given the country's political divide, we often hear that conversations are the key to empathy and connection. Which is true. But that also doesn't scale very well. One way to combat this is to correct dangerous political misperceptions and help us find more overlap. In fact, a Hidden Tribes study shows that 85% of Americans are more similar than we think.Today, James Coan explains the Perception Gap and how it forces us to see each other as threats rather than with compassion. This applies to the workplace as much as politics. He talks about why conversations are great, but indirect interceptions also help close this gap and bring us together. This includes More Like US's work in education, journalism, and the arts to portray each other in a more accurate light. James also shares some advice for creatives and creators on how they can help. The work is intriguing and frankly, makes a lot of sense - and it can be used by corporate leaders as well. This conversation could not be more important right now, so please learn more about their work and take a listen. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Books, movies, and other media that feature characters who are “not like us” are not there to convert your children; they are there to expose people to different experiences and lives for better understanding. We're never going to be able to tap into the conversations and the empathy of listening to one another until we realize that we're closer than we think we are.People who feel threatened, especially to their safety and security, are more open to authoritarian tendencies. By focusing on the desire for atypical leadership, people are able to work better together rather than fight. "Every day Americans tend to be more similar ideologically than fellow Americans tend to realize. An average Democrat or Republican will agree on more and are less extreme than people realize." — James CoanEpisode References: Mónica Guzmán: How to Have Fearlessly Curious Conversations in Divided Political TimesEdwin Rutsch: How Empathy Circles Can Change the WorldSimilarity HubTrusting NewsHidden Tribes StudyBridge Entertainment LabsBuildersBraver AngelsStanford Strengthening Democracy ChallengeFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About James Coan, Co-Founder and Executive Director, More Like USJames Coan is Co-Founder and Executive Director of More Like US, which corrects dangerous political misperceptions of each other at scale. He previously served as DC Alliance Co-chair and Mid-Atlantic Regional Lead for Braver Angels, one of the largest organizations dedicated to reducing political divides, and previously co-led social media and Ambassador outreach nationally. He has been involved closely in the field since shortly after the 2016 election, with a main interest in achieving goals at scale. He brings 10+ years of strategy consulting experience and has worked at a think tank after receiving a degree in public policy from Princeton.Connect with James Coan More Like US: https://www.morelikeus.org/ LinkedIn: https://www.linkedin.com/in/james-coan-6465b15/ Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
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    34 m
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