The Empathy Edge Podcast Por Maria Ross arte de portada

The Empathy Edge

The Empathy Edge

De: Maria Ross
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.

2020-2022 Maria Ross Ciencias Sociales Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas Relaciones
Episodios
  • Oscar Trimboli: The Four Listening Villains: How to Listen Deeply to Lead Better

    Oscar Trimboli: The Four Listening Villains: How to Listen Deeply to Lead Better
    Oct 14 2025
    How well do you listen? Like, really listen? We waste so much time, energy, resources, and money due to a lack of effective listening. It causes misunderstandings, rework, mistakes, and in some cases, dangerous outcomes. My guest today is a Listening Whisperer! Oscar Trimboli starts out sharing his epiphany moment in a meeting that led to his current work. With over 35,000 people in his research database, Oscar shares the 4 common listening villains that cause barriers at work - and perhaps you can select which one you might be! I share my common villain with all of you, too. We talk about what the best listeners have in common, how listening changes when it's face-to-face versus online, and practical ways to improve your listening at work and in meetings to ensure engagement and positive outcomes. Oscar shares what he's learned about how deaf and blind people listen, and he even reveals some ways to listen better when you are utterly bored by a presenter or in a meeting.To access the episode transcript, go to www.TheEmpathyEdge.com and search by episode title.Listen in for…The four most common listening barriers at work. When interrupting can be an empathetic action.Characteristics of the best listeners. Ways we can engage when we don’t feel engaged. "If you focus on the speaker, you're starting from the wrong place. Listening starts with you. You need to shut down the browser tabs in your own mind so you can create enough space in your working memory." — Oscar TrimboliEpisode References: Take the Listening Quiz! www.listeningquiz.comApple's award-winning podcast Deep Listening Oscar's BooksThe Empathy Edge podcast:August Hot Take: Why is Active Listening So Hard?Pam Fox Rollin: How to Grow Your Group Into a TeamAbout Oscar Trimboli: Speaker, Podcaster, and Author, Deep ListeningOscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening, and a sought-after keynote speaker.Along with the Deep Listening Ambassador Community, he is on a quest to create 100 million deep listeners in the workplace.Through his work with chairs, boards of directors, and executive teams, Oscar has experienced first-hand the transformational impact leaders can have when they listen beyond words. He is the author of How To Listen - Discover The Hidden Key To Better Communication, the most comprehensive book about listening in the workplace. He's also the author of Deep Listening - Impact Beyond Words And Breakthroughs: How To Confront Assumptions. Oscar loves his afternoon walks with his wife, Jennie, and their dog Kilimanjaro. On the weekends, you will find him playing with Lego with one or all four grandchildren.Connect with Oscar: Oscar Trimboli: oscartrimboli.com LinkedIn: linkedin.com/in/oscartrimboli Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    47 m
  • Lane Byrum: When Lack of Empathy Costs Your Company Millions

    Lane Byrum: When Lack of Empathy Costs Your Company Millions
    Oct 7 2025
    How much better does taking an empathetic approach impact not just your leadership, but your ability to bring the right products and services to market nd truly connect with your ideal customers? Turns out, it can help you avoid costly advertising campaign failures!Today I talk with Lane Byrum, EQ coach and Director of Corporate Accounts for Five Capitals. Lane shares one of the most powerful stories I've ever heard about blending business with human connection, how empathy got real for him in that moment, and how it changed the team and consumer. He also gives a great example of how one company wasted millions of dollars on a brand-damaging ad campaign that missed the mark when it failed to dive deeper into empathy for your target audience - and how they put ego aside, took responsibility, and re-did the research to launch a breakthrough campaign instead! We discuss how empathy helps you break away from putting people into labels and boxes to form better connections. He shares three ways to get curious without sounding like you are interrogating someone. And Lane shares how to use empathy as a tool in a healthy, compassionate way with four steps to engage in a deeper connection at work - or at home!To access the episode transcript, please search for the episode at TheEmpathyEdge.com Listen for…The research project that made empathy real for Lane.Why empathy is first and foremost about acknowledging, not fixing or solving. Key steps to engage in a deeper connection with others. How to use empathy and storytelling as a tool. "You have to be courageous in these times, because there are a lot of reasons why you shouldn't (be) that sound right, - until you use courage and empathy, you won't understand how wrong those reasons are." — Lane Byrum Episode References: Always Like a Girl Campaign and Super Bowl ad from Leo BurnettAbout Lane Byrum: EQ Coach and Director of Corporate Accounts, Five CapitalsLane brings 18 years of experience in qualitative research with Fortune 500 companies, and now devotes his work to developing emotionally intelligent leaders and teams. As an Enneagram Type 2, Lane’s approach blends deep self-awareness and empathy to create lasting growth—one conversation at a time. Whether through individual coaching or team training, he helps leaders tune into their inner wisdom and the people they lead to build truly human-centered organizations.Connect with Lane: Five Capitals: fivecapitals.net LinkedIn: linkedin.com/in/lanebyrum Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    36 m
  • Ursula Taylor: Conflict and Negotiation Reimagined

    Ursula Taylor: Conflict and Negotiation Reimagined
    Sep 30 2025
    What if the real solution to conflict is not about persuading the other side, but in transforming yourself first? That’s the provocative question we explore in today’s episode with my guest, Ursula Taylor.We discuss why self-awareness and authenticity must precede empathy, versus what some other thought leaders you may be following are saying. We examine where traditional conflict resolution processes fall short, and why it truly only takes one person to change the energy of a dispute, answering the most common question I get about how to deal with someone who is not showing YOU any empathy! And finally, we consider why peacebuilding and sustainable resolution start from the inside out, requiring us to release our energy and the need for control to cultivate neutrality within ourselves before clarity and solutions can emerge.If you’ve ever found yourself entrenched in conflict, whether at work, at home, or with others in these very divisive times, this conversation will invite you to reimagine what resolution really looks like.To access the episode transcript, please search for the episode at TheEmpathyEdge.com Listen in for:Keys to approaching negotiation and conflict with self-awareness. The right energy to bring for healthy conflict, and how you can release your own emotional charge when someone is not showing you empathy back.The impact you have on others when you set the tone in your interaction with them. Why the win/loss dichotomy is not important in conflict and negotiation "When you're in an interaction with someone who's not capable of empathy, it manifests as self-absorption or even narcissism. You're with someone who's not there to hear you. They're there to talk. You want to make sure you are sourcing your energy from you and not from that person." — Ursula Taylor Episode References: Never Split the Difference by Chris VossThe Empathy Edge podcasts with guest Robin Dreeke:Spycraft and the Leadership Code of TrustSpy Lessons for Leaders: Forging Unbreakable Alliances Through EmpathyFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Ursula Taylor, Founding and Managing Member, Conflict Reimagined: Ursula specializes in guiding individuals and teams through conflict resolution using holistic and strategic methods that go beyond traditional dispute resolution. With seventeen years of experience as a nationally recognized managed care attorney in commercial litigation, Ursula now focuses on helping clients avoid or limit costly legal processes. When litigation or arbitration is unavoidable, she supports clients in finding efficient resolutions.Ursula combines intuition, deep discernment, practical experience, and analytical skills to help clients understand the broader scope of each issue or dispute, including underlying drivers, emotions, and limiting beliefs. She partners with individuals and leaders who prioritize business results, cooperation, and productivity, and who are open to innovative approaches for addressing and preventing expensive and uncertain conflicts.Connect with Ursula: Conflict Reimagined: https://www.conflictreimagined.com LinkedIn: https://www.linkedin.com/in/ursula-taylor-b0ba4729/ Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    39 m
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