The Empathy Edge Podcast Por Maria Ross arte de portada

The Empathy Edge

The Empathy Edge

De: Maria Ross
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.

2020-2022 Maria Ross Ciencias Sociales Economía Gestión Gestión y Liderazgo Marketing Marketing y Ventas Relaciones
Episodios
  • Heather R. Younger: The Art of Self-Leadership

    Heather R. Younger: The Art of Self-Leadership
    Nov 25 2025
    What if the key to leading others with empathy… is learning how to lead yourself first?Today’s guest, Heather Younger, is here to show us how self-leadership isn’t just a personal development buzzword — it’s the foundation of truly impactful, caring leadership that achieves real ROI. As a global expert on active listening and workplace culture, Heather has helped Fortune 100 companies transform the way they engage employees—starting from the inside out.In this episode, we learn about Heather's journey as a culture bearer and customer experience professional, what self-leadership is, and why it matters - why doing the inner work helps you lead with grace and drive results, and why treating employees with care isn’t just a moral choice but a business strategy that drives innovation and performance. She shares powerful examples and offers actionable first steps to help you lead more effectively, take ownership of your career, make smarter choices, and advocate for yourself.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…What self-leadership is and why it matters.How can you change your office culture to an empathy-driven culture?The power of getting curious within yourself.The power of giving and receiving feedback within your sphere of influence. "Take back your own power to lead yourself in the way you, intuitively, already know you're supposed to be doing." — Heather R. YoungerFrom Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross About Heather R. Younger: CEO, Keynote Speaker, AuthorHeather R Younger, J.D., CSP, is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC, and ABC, and one of the world’s leading experts on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm for Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”With over 25 years of successful management of teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts and multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She's a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.Heather is an award-winning leader in the area of Employee Engagement, as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, a 3-time bestselling author, a TEDX speaker, and the host of the popular Leadership With Heart Podcast.Connect with Heather:Employee Fanatix: heatheryounger.com LinkedIn: linkedin.com/in/heatherryounger Facebook: facebook.com/HeatherRYounger Instagram: instagram.com/heatherryoungerofficialX: x.com/HeatherRYounger Her new book: The Art of Self-Leadership Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariaross
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    43 m
  • Sharon Steed: Empathy in Communication and AI

    Sharon Steed: Empathy in Communication and AI
    Nov 18 2025
    Many leaders come to empathy in their style and communication based on their own challenges. Today's guest shares how vulnerably sharing her story led her down the path of teaching and training on empathy, and how you can boldly leverage vulnerability as an asset in your communication, leading to stronger connections and better results.Sharon Steed is a keynote speaker, author, and empathy expert specializing in communication and collaboration. As the founder of Communilogue, she helps organizations build more inclusive, connected teams through the power of vulnerability and empathy. A stutterer since childhood, Sharon uses her personal experience to illustrate how embracing discomfort fosters growth. She has worked with Fortune 500 companies, tech leaders, and global organizations, delivering impactful talks and workshops. Sharon is also a LinkedIn Learning Instructor with multiple courses on empathy. She hosts a weekly live podcast on LinkedIn and YouTube on empathy in the age of AI called Empathy In Automation. Her work empowers professionals to lead with authenticity and compassion. Sharon shares her powerful story and discusses how to be vulnerable and communicate with empathy in productive ways—ways that influence and ignite your team, customers, and other stakeholders. We also had an interesting discussion about the intersection of empathy and AI and how to keep humanity in a tech-driven world.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Why curiosity is an empathetic power.What it means to communicate with empathy and how to overcome communication barriers.The power of setting your conversational intentions out loud.The importance of empathy in the age of AI. "Everybody swears that they are terrible at communicating. And (I say), well, no, every single time you enter a room, you are communicating." — Sharon SteedEpisode References: The Empathy Edge podcast episodes:Dr. Michelle Zhou: Empathic AI is Real and It’s Here – But We Need Everyone Involved!Chris L. Johnson: When Leaders Pause, They WinAbout Sharon Steed, Speaker and Founder, Communilogue:Sharon Steed is a keynote speaker, author, and empathy expert specializing in communication and collaboration. As the founder of Communilogue, she helps organizations build more inclusive, connected teams through the power of vulnerability and empathy. A stutterer since childhood, Sharon uses her personal experience to illustrate how embracing discomfort fosters growth. She has worked with Fortune 500 companies, tech leaders, and global organizations, delivering impactful talks and workshops. Sharon is also a LinkedIn Learning instructor, with courses on Communicating with Empathy and Driving Inclusion with Empathy; she hosts a weekly live podcast on LinkedIn and YouTube on empathy in the age of AI called Empathy In Automation. Her work empowers professionals to lead with authenticity and compassion. From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Sharon:Communilogue: communilogue.coLinkedIn: linkedin.com/in/sharon-steedLinkedIn Learning Course: Communicating With EmpathyYouTube: Empathy in AutomationLinkedIn Newsletter: linkedin.com/newsletters/7107818443042656256/ Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    42 m
  • Pass the Gratitude, Not the Gravy, to Drive Performance

    Pass the Gratitude, Not the Gravy, to Drive Performance
    Nov 11 2025
    In today's Hot Take, Maria talks about gratitude as a practice and catalyst for empathy, collaboration, and well-being.Listen in as Maria discusses gratitude as a leadership superpower, mental health booster, and cultural glue. She dives into what true gratitude means, why we should be expanding our circles of thanks, and gives us the science behind the strategy of gratitude with practical tips for your own life. Throughout, Maria acknowledges the complex history of Thanksgiving, emphasizing the importance of holding space for both its positive and negative aspects to deepen both our gratitude and our empathy.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Gratitude is the cultural glue to keep your team happy and thriving.Recognizing the Thanksgiving paradox and inviting both sides of the conversation.The science behind gratitude and how you can start practicing gratitude today to improve performance and well-being. "Gratitude doesn’t mean ignoring problems — it means facing them with perspective. It’s emotional range training, and emotional range is leadership power." — Maria Ross Episode References: The Empathy Edge Podcast Episodes:Logan Mallory: How a Culture of Gratitude Boosts Engagement and Mental HealthNovember Hot Take: How Gratitude Leads to EmpathyStudies and Data:NIH National Library of Medicine: The Effects of Gratitude InterventionsGratitude in Organizations: A Contribution for Healthy Organizational ContextsHarvard Health, Giving Thanks Can Make You HappierDr. Michelle Rozen: Gratitude in Leadership: A Strategic AdvantageLearned Optimism: Is Martin Seligman’s Glass Half Full?Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    15 m
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