-
The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
The Disney Difference
Buy for $14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,327
-
Performance4.5 out of 5 stars 1,061
-
Story4.5 out of 5 stars 1,056
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- By: Robert Iger
- Narrated by: Jim Frangione, Robert Iger
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 16,538
-
Performance5 out of 5 stars 14,160
-
Story5 out of 5 stars 14,119
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
5 out of 5 stars
-
Joins “Shoe Dog” as required biographies.
- By Matt S. on 01-02-20
By: Robert Iger
-
Walt Disney's Way
- How to Build a Better Business Using the Magical Marketing Strategies of Walt Disney
- By: Andrew Lock
- Narrated by: Andrew Lock
- Length: 3 hrs and 50 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 22
-
Story4.5 out of 5 stars 22
Most people think of Walt Disney primarily as a visionary, but he was also a highly skilled marketer. In this unique book, maverick marketer Andrew Lock guides you through 17 success secrets from Walt and explains how your business can apply them to follow Walt Disney’s way. You’ll discover valuable lessons in sales, marketing, and customer service, as well as how to create memorable experiences that will cause customers to return to you, over and over again.
-
5 out of 5 stars
-
I must read for anyone !!!
- By Fabiana Marangon on 04-08-22
By: Andrew Lock
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 2 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 112
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 96
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- By Sam Long on 01-12-23
By: Lee Cockerell
-
Walt Disney: An American Original (Commemorative Edition)
- By: Bob Thomas, Christopher Miller, Jeff Kurtti, and others
- Narrated by: Jason Culp, Xe Sands, Christopher Miller, and others
- Length: 16 hrs and 1 min
- Unabridged
-
Overall5 out of 5 stars 53
-
Performance5 out of 5 stars 44
-
Story5 out of 5 stars 44
Walt Disney is an American hero. From Mickey Mouse to Disneyland, he changed the face of American culture. His is a success story like no other: a man who developed animated film into an art form and made a massive contribution to the folklore of the world. After years of research, respected Hollywood biographer Bob Thomas produced a definitive biography of the man behind the legend of Disney: the unschooled cartoonist from Kansas City who when bankrupt on his first movie venture and developed into the genius who produced unmatched works of animation.
-
5 out of 5 stars
-
The variation in narration was off-putting though the Walt Disney Story is amazing!
- By Reading Grandma on 09-18-23
By: Bob Thomas, and others
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,327
-
Performance4.5 out of 5 stars 1,061
-
Story4.5 out of 5 stars 1,056
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- By: Robert Iger
- Narrated by: Jim Frangione, Robert Iger
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 16,538
-
Performance5 out of 5 stars 14,160
-
Story5 out of 5 stars 14,119
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
5 out of 5 stars
-
Joins “Shoe Dog” as required biographies.
- By Matt S. on 01-02-20
By: Robert Iger
-
Walt Disney's Way
- How to Build a Better Business Using the Magical Marketing Strategies of Walt Disney
- By: Andrew Lock
- Narrated by: Andrew Lock
- Length: 3 hrs and 50 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 22
-
Story4.5 out of 5 stars 22
Most people think of Walt Disney primarily as a visionary, but he was also a highly skilled marketer. In this unique book, maverick marketer Andrew Lock guides you through 17 success secrets from Walt and explains how your business can apply them to follow Walt Disney’s way. You’ll discover valuable lessons in sales, marketing, and customer service, as well as how to create memorable experiences that will cause customers to return to you, over and over again.
-
5 out of 5 stars
-
I must read for anyone !!!
- By Fabiana Marangon on 04-08-22
By: Andrew Lock
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 2 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 112
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 96
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- By Sam Long on 01-12-23
By: Lee Cockerell
-
Walt Disney: An American Original (Commemorative Edition)
- By: Bob Thomas, Christopher Miller, Jeff Kurtti, and others
- Narrated by: Jason Culp, Xe Sands, Christopher Miller, and others
- Length: 16 hrs and 1 min
- Unabridged
-
Overall5 out of 5 stars 53
-
Performance5 out of 5 stars 44
-
Story5 out of 5 stars 44
Walt Disney is an American hero. From Mickey Mouse to Disneyland, he changed the face of American culture. His is a success story like no other: a man who developed animated film into an art form and made a massive contribution to the folklore of the world. After years of research, respected Hollywood biographer Bob Thomas produced a definitive biography of the man behind the legend of Disney: the unschooled cartoonist from Kansas City who when bankrupt on his first movie venture and developed into the genius who produced unmatched works of animation.
-
5 out of 5 stars
-
The variation in narration was off-putting though the Walt Disney Story is amazing!
- By Reading Grandma on 09-18-23
By: Bob Thomas, and others
-
Into the Void
- Star Wars Legends (Dawn of the Jedi)
- By: Tim Lebbon
- Narrated by: January LaVoy
- Length: 10 hrs and 23 mins
- Unabridged
-
Overall4 out of 5 stars 4,061
-
Performance4.5 out of 5 stars 3,693
-
Story4 out of 5 stars 3,681
On the planet Tython, the ancient Je’daii order was founded. And at the feet of its wise Masters, Lanoree Brock learned the mysteries and methods of the Force - and found her calling as one of its most powerful disciples. But as strongly as the Force flowed within Lanoree and her parents, it remained absent in her brother, who grew to despise and shun the Je’daii, and whose training in its ancient ways ended in tragedy. Now, from her solitary life as a Ranger keeping order across the galaxy, Lanoree has been summoned by the Je’daii Council on a matter of utmost urgency.
-
5 out of 5 stars
-
Pleasant surprise, best SW novels of late
- By AnthroGal on 05-30-13
By: Tim Lebbon
-
How to Be Like Walt
- Capturing the Disney Magic Every Day of Your Life
- By: Pat Williams, Jim Denney
- Narrated by: Paul Christy
- Length: 16 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 639
-
Performance4.5 out of 5 stars 586
-
Story4.5 out of 5 stars 579
How to Be Like is a "character biography" series: biographies that also draw out important lessons from the life of their subjects. In this new book - by far the most exhaustive in the series - Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this audiobook takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney's life into one straightforward, easy-to-listen-to tale.
-
3 out of 5 stars
-
Great stories, good biography, too preachy.
- By Adam on 04-27-16
By: Pat Williams, and others
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- By: Doug Lipp
- Narrated by: Tim Lundeen
- Length: 5 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 12
-
Performance4.5 out of 5 stars 10
-
Story4.5 out of 5 stars 10
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
4 out of 5 stars
-
Very interesting
- By Alejandra on 12-17-22
By: Doug Lipp
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 51
-
Performance5 out of 5 stars 46
-
Story5 out of 5 stars 46
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
The Wisdom of Walt
- Leadership Lessons from the Happiest Place on Earth
- By: Jeffrey A. Barnes
- Narrated by: Al Kessel
- Length: 7 hrs and 29 mins
- Unabridged
-
Overall4.5 out of 5 stars 170
-
Performance4.5 out of 5 stars 154
-
Story4.5 out of 5 stars 155
In The Wisdom of Walt, Professor Jeffrey Barnes distills Walt Disney's vision, his knowledge, and his methods into a series of actionable lessons. Through historical vignettes about Disneyland, as well as plentiful examples and exercises, Barnes creates a framework through which you can apply Walt's wisdom to improve your career, your company, and your life.
-
5 out of 5 stars
-
Please listen to this audiobook from Jeff Barnes
- By Chris Malek on 06-11-16
-
Twelve and a Half
- Leveraging the Emotional Ingredients Necessary for Business Success
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 7 mins
- Unabridged
-
Overall5 out of 5 stars 1,617
-
Performance5 out of 5 stars 1,425
-
Story5 out of 5 stars 1,413
In his sixth business book, best-selling author, entrepreneur, and investor Gary Vaynerchuk explores the 12 essential emotional skills that are integral to his life - and business - success and provides today’s (and tomorrow’s) leaders with critical tools to acquire and develop these traits.
-
5 out of 5 stars
-
Thank you Gary!
- By Alex on 12-02-21
By: Gary Vaynerchuk
-
Psycho-Cybernetics
- Updated and Expanded
- By: Maxwell Maltz
- Narrated by: Matt Furey
- Length: 12 hrs and 16 mins
- Unabridged
-
Overall5 out of 5 stars 3,574
-
Performance4.5 out of 5 stars 2,969
-
Story5 out of 5 stars 2,949
Since its first publication in 1960, Maltz's landmark best seller has inspired and enhanced the lives of more than 30 million readers. In this updated edition, with a new introduction and editorial commentary by Matt Furey, president of the Psycho-Cybernetics Foundation, the original text has been annotated and amplified to make Maltz's message even more relevant for the contemporary audience.
-
5 out of 5 stars
-
A Must Read!
- By MR on 08-29-17
By: Maxwell Maltz
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 445
-
Performance4.5 out of 5 stars 387
-
Story4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
The 12 Week Year
- Get More Done in 12 Weeks than Others Do in 12 Months
- By: Brian P. Moran, Michael Lennington
- Narrated by: Tom Pile
- Length: 5 hrs and 17 mins
- Unabridged
-
Overall5 out of 5 stars 2,117
-
Performance4.5 out of 5 stars 1,808
-
Story4.5 out of 5 stars 1,792
Most organizations and individuals work in the context of annual goals and plans; a 12-month execution cycle. Instead, The 12 Week Year avoids the pitfalls and low productivity of annualized thinking. This book redefines your "year" to be 12 weeks long. In 12 weeks, there just isn't enough time to get complacent, and urgency increases and intensifies. The 12 Week Year creates focus and clarity on what matters most and a sense of urgency to do it now. In the end more of the important stuff gets done and the impact on results is profound.
-
2 out of 5 stars
-
Good idea but…
- By Mercedes on 02-08-23
By: Brian P. Moran, and others
-
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- By: Dennis Snow
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Unabridged
-
Overall5 out of 5 stars 119
-
Performance5 out of 5 stars 102
-
Story5 out of 5 stars 102
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
-
5 out of 5 stars
-
Must read for industries!
- By Anonymous User on 05-10-20
By: Dennis Snow
-
Lead Like Walt
- Discover Walt Disney’s Magical Approach to Building Successful Organizations
- By: Pat Williams, Jim Denney - with
- Narrated by: BJ Harrison
- Length: 7 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 39
-
Performance4.5 out of 5 stars 35
-
Story4.5 out of 5 stars 35
Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.
-
5 out of 5 stars
-
Another Great Disney Book by Pat Williams!
- By Mark Bowser on 12-13-19
By: Pat Williams, and others
-
Born Standing Up
- A Comic's Life
- By: Steve Martin
- Narrated by: Steve Martin
- Length: 4 hrs and 2 mins
- Unabridged
-
Overall4.5 out of 5 stars 14,668
-
Performance4.5 out of 5 stars 12,049
-
Story4.5 out of 5 stars 11,977
In the mid-70s, Steve Martin exploded onto the comedy scene. By 1978 he was the biggest concert draw in the history of stand-up. In 1981 he quit forever. Born Standing Up is, in his own words, the story of "why I did stand-up and why I walked away".
-
5 out of 5 stars
-
Fantastic
- By Andrew on 11-30-07
By: Steve Martin
Publisher's summary
Transform your business or nonprofit organization
The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
Critic reviews
“The Disney Difference is packed with enjoyable history about Walt Disney and his ‘world.’ But more than a fun Disney archive, Wayne Olson’s book emphasizes the importance of customer relations through the Disney lens. That’s why I recommend it. Dazzling customers with remarkable service. Yes!” (Dan T. Cathy, chairman and CEO, Chick-fil-A)
“I’ve read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas.” (Mark Sanborn, author of The Fred Factor)
“This is a wonderful book. It’s not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" (Rolly Crump, Disney imagineer)
More from the same
Related to this topic
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Three Years in Wonderland
- The Disney Brothers, C. V. Wood, and the Making of the Great American Theme Park
- By: Todd James Pierce
- Narrated by: Al Kessel
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall4.5 out of 5 stars 92
-
Performance4.5 out of 5 stars 87
-
Story4.5 out of 5 stars 86
While the success of Disneyland is largely credited to Walt and Roy Disney, there was a third, mostly forgotten dynamo instrumental to the development of the park: fast-talking Texan C. V. Wood. Three Years in Wonderland presents the never-before-told, full story of "the happiest place on earth".
-
5 out of 5 stars
-
A really great and interesting story.
- By Mike on 02-20-20
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- By: Marty Sklar
- Narrated by: Jeff Cummings
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 214
-
Performance4.5 out of 5 stars 199
-
Story4.5 out of 5 stars 196
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
4 out of 5 stars
-
More like a collection of emails.
- By J on 02-19-18
By: Marty Sklar
-
The Disneyland Story
- The Unofficial Guide to the Evolution of Walt Disney's Dream
- By: Sam Gennawey
- Narrated by: James Patrick Cronin
- Length: 16 hrs and 31 mins
- Unabridged
-
Overall4.5 out of 5 stars 457
-
Performance4.5 out of 5 stars 424
-
Story4.5 out of 5 stars 426
The Disneyland Story: The Unofficial Guide to the Evolution of Walt Disney's Dream is the story of how Walt Disney's greatest creation was conceived, nurtured, and how it grew into a source of joy and inspiration for generations of visitors. Despite his successors' battles with the whims of history and their own doubts and egos, Walt's vision maintained momentum, thrived, and taught future generations how to do it Walt Disney's way.
-
3 out of 5 stars
-
The narration is killing me.
- By Chris on 03-24-15
By: Sam Gennawey
-
Primal Branding
- Create Zealots for Your Brand, Your Company, and Your Future
- By: Patrick Hanlon
- Narrated by: Alan Sklar
- Length: 7 hrs and 50 mins
- Unabridged
-
Overall4 out of 5 stars 375
-
Performance4.5 out of 5 stars 280
-
Story4 out of 5 stars 279
What is it that made Starbucks an overnight sensation and separated it from other coffee house companies? Why do many products with great product innovation, perfect locations, terrific customer experiences, even breakthrough advertising, fail to get the same visceral traction in the marketplace as brands like Apple and Nike?
-
4 out of 5 stars
-
Good book, hard to stay interested
- By Axiom Brevity on 11-21-16
By: Patrick Hanlon
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Three Years in Wonderland
- The Disney Brothers, C. V. Wood, and the Making of the Great American Theme Park
- By: Todd James Pierce
- Narrated by: Al Kessel
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall4.5 out of 5 stars 92
-
Performance4.5 out of 5 stars 87
-
Story4.5 out of 5 stars 86
While the success of Disneyland is largely credited to Walt and Roy Disney, there was a third, mostly forgotten dynamo instrumental to the development of the park: fast-talking Texan C. V. Wood. Three Years in Wonderland presents the never-before-told, full story of "the happiest place on earth".
-
5 out of 5 stars
-
A really great and interesting story.
- By Mike on 02-20-20
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- By: Marty Sklar
- Narrated by: Jeff Cummings
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 214
-
Performance4.5 out of 5 stars 199
-
Story4.5 out of 5 stars 196
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
4 out of 5 stars
-
More like a collection of emails.
- By J on 02-19-18
By: Marty Sklar
-
The Disneyland Story
- The Unofficial Guide to the Evolution of Walt Disney's Dream
- By: Sam Gennawey
- Narrated by: James Patrick Cronin
- Length: 16 hrs and 31 mins
- Unabridged
-
Overall4.5 out of 5 stars 457
-
Performance4.5 out of 5 stars 424
-
Story4.5 out of 5 stars 426
The Disneyland Story: The Unofficial Guide to the Evolution of Walt Disney's Dream is the story of how Walt Disney's greatest creation was conceived, nurtured, and how it grew into a source of joy and inspiration for generations of visitors. Despite his successors' battles with the whims of history and their own doubts and egos, Walt's vision maintained momentum, thrived, and taught future generations how to do it Walt Disney's way.
-
3 out of 5 stars
-
The narration is killing me.
- By Chris on 03-24-15
By: Sam Gennawey
-
Primal Branding
- Create Zealots for Your Brand, Your Company, and Your Future
- By: Patrick Hanlon
- Narrated by: Alan Sklar
- Length: 7 hrs and 50 mins
- Unabridged
-
Overall4 out of 5 stars 375
-
Performance4.5 out of 5 stars 280
-
Story4 out of 5 stars 279
What is it that made Starbucks an overnight sensation and separated it from other coffee house companies? Why do many products with great product innovation, perfect locations, terrific customer experiences, even breakthrough advertising, fail to get the same visceral traction in the marketplace as brands like Apple and Nike?
-
4 out of 5 stars
-
Good book, hard to stay interested
- By Axiom Brevity on 11-21-16
By: Patrick Hanlon
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Universal Versus Disney
- The Unofficial Guide to American Theme Parks' Greatest Rivalry
- By: Sam Gennawey
- Narrated by: Robert Feifar
- Length: 13 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 97
-
Performance4 out of 5 stars 95
-
Story4.5 out of 5 stars 94
Universal Studios never really wanted to get into the theme park business. They wanted to be the anti-Disney. But when forced to do so, they did it in a big way. Despite the fits and starts of multiple owners, the parks have finally gained the momentum to mount a serious challenge to the Walt Disney Company. How did this happen? Who made it happen? What does this mean for the theme park industry?
-
1 out of 5 stars
-
Dull and VERY Misleading Title
- By MagicMan504 on 03-19-16
By: Sam Gennawey
-
The Wizard of Ads
- Turning Words into Magic and Dreamers into Millionaires
- By: Roy H. Williams
- Length: 4 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 124
-
Story4.5 out of 5 stars 120
With the knowledge of a seasoned business consultant and the warmth and wit of a natural storyteller, the Wizard will help you to multiply the effectiveness of your advertising, understand the tug-of-war between intellect and emotion, and more.
-
3 out of 5 stars
-
If you have a hard time hearing don't waste your time
- By Michelle J on 01-09-17
By: Roy H. Williams
-
Chicken Soup for Entrepreneur's Soul: Advice and Inspiration for Fulfilling Dreams
- By: Jack Canfield, Mark Victor Hansen
- Narrated by: Alan Robertson
- Length: 8 hrs and 21 mins
- Unabridged
-
Overall4.5 out of 5 stars 79
-
Performance4.5 out of 5 stars 65
-
Story4.5 out of 5 stars 64
Chicken Soup for the Entrepreneur's Soul is a compilation of short stories from entrepreneurs, both large and small, who share their experiences of success, failure and courage, with a little helpful advice mixed in. Many of these stories, told for the first time here, will enlighten you to new methods of entrepreneurship or simply help you believe in the possibilities of getting started.
-
5 out of 5 stars
-
Great!
- By Anonymous User on 03-01-20
By: Jack Canfield, and others
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
Dream Year
- Make the Leap from a Job You Hate to a Life You Love
- By: Ben Arment
- Narrated by: Sean Pratt
- Length: 7 hrs and 42 mins
- Unabridged
-
Overall4 out of 5 stars 321
-
Performance4.5 out of 5 stars 280
-
Story4 out of 5 stars 276
What if someone could guide you, step-by-step, as you identify, plan, and launch your dream career - in just one year. That's what Ben Arment does in his transformative coaching class, which has helped hundreds of people reinvent their lives to enjoy greater enthusiasm and fulfillment while also making a living. Now he's sharing his best insights, advice, and inspiring true stories in Dream Year. You'll find out how people just like you are discovering (or rediscovering) what they were truly born to do, then following a proven process to make it real.
-
5 out of 5 stars
-
Motivational!
- By ajanicad on 03-21-15
By: Ben Arment
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- By: Jeff Tobe
- Narrated by: Jeff Tobe
- Length: 2 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 92
-
Performance4.5 out of 5 stars 83
-
Story4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
-
5 out of 5 stars
-
Hilarious and Charming, yet still Authentic
- By Michael Beyer on 02-09-23
By: Jeff Tobe
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- By: John G. Miller
- Narrated by: John G. Miller
- Length: 1 hr and 38 mins
- Unabridged
-
Overall4.5 out of 5 stars 221
-
Performance5 out of 5 stars 186
-
Story4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
4 out of 5 stars
-
Quick listen
- By Shea on 09-20-23
By: John G. Miller
-
The Art of Innovation
- Lessons in Creativity from IDEO, America's Leading Design Firm
- By: Tom Kelley, Jonathan Littman - contributor, Tom Peters - foreword
- Narrated by: Nick Podehl
- Length: 8 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 294
-
Performance4.5 out of 5 stars 246
-
Story4.5 out of 5 stars 244
IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.
-
3 out of 5 stars
-
This is an old book!
- By EPR review on 01-05-17
By: Tom Kelley, and others
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 41
-
Performance4.5 out of 5 stars 24
-
Story4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
-
Explore/Create
- My Life in Pursuit of New Frontiers, Hidden Worlds, and the Creative Spark
- By: Richard Garriott, David Fisher
- Narrated by: Christopher Grove
- Length: 9 hrs and 21 mins
- Unabridged
-
Overall4.5 out of 5 stars 75
-
Performance4.5 out of 5 stars 72
-
Story4.5 out of 5 stars 72
An inventor, adventurer, entrepreneur, collector, and entertainer, and son of legendary scientist-astronaut Owen Garriott, Richard Garriott de Cayeux has been behind some of the most exciting undertakings of our time. A legendary pioneer of the online gaming industry - and a member of every gaming Hall of Fame - Garriott invented the multi-player online game, and coined the term "Avatar" to describe an individual's online character. In this fascinating memoir, Garriott invites listeners on the great adventure that is his life.
-
5 out of 5 stars
-
The Modern Day Explorer
- By Elijah on 04-17-17
By: Richard Garriott, and others
-
The Secret Society of Success
- Stop Chasing the Spotlight and Learn to Enjoy Your Work (and Life) Again
- By: Tim Schurrer, Donald Miller
- Narrated by: Tim Schurrer
- Length: 6 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 66
-
Performance5 out of 5 stars 56
-
Story5 out of 5 stars 56
There’s a message getting a lot of airtime these days. It says to be successful, you have to step into the spotlight, climb the ladder, become the boss, or chase whatever version of success that’s been dangled in front of you.
-
5 out of 5 stars
-
This book helped me reframe a career transition
- By Jeff on 06-13-22
By: Tim Schurrer, and others
What listeners say about The Disney Difference
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Kris
- 09-20-22
Practical Advice
Wayne has very practical ideas for making donors and customers feel special and engaged with your organization. He gives real life examples that will help you grow your donor base and keep them giving to your charity.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Brittany Smallwood
- 08-11-18
Applies to Everyone!
Wayne does an outstanding job at story telling while incorporating how one can learn from the ways of Disney-not just his big ideas but even the smallest. This book is for everyone...whether you are in customer service, on a board for a non-profit, a CEO, a volunteer, or someone looking for more great Disney facts. So much to take away and apply in your everyday life. Highly recommend!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Tricia
- 06-15-20
A definite stand out among Disney related books
I really found that this book stood out amongst the many Disney related books that try to inspire and have an impact on your business. I’ve attended the Disney Institute and this book was just as inspiring in my opinion. It’s thoughtful and I can’t wait to use it to help move my nonprofit forward.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!