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The Customer Success Channel

By: Planhat & Anika Zubair
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  • Summary

  • At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
    © 2024 The Customer Success Channel
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Episodes
  • A special episode: Big thanks to Anika, and a cheerful hello to Malin!

    A special episode: Big thanks to Anika, and a cheerful hello to Malin!
    Feb 21 2024

    This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast.

    The exciting news is that we're welcoming our very own, Malin Skoglund, VP of Customer Success Americas, who will be stepping in as the new host.

    Listen to the full episode now and learn more about the future of our podcast.

    Podcast enquiries: sofia@planhat.com
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    31 mins
  • Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales

    Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
    Jan 31 2024

    In this episode, our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to ensure that customer success truly stands on its own and is not overshadowed by sales.

    Customer Success (CS) is frequently linked with sales and often entails revenue targets. However, is this truly the most effective way to structure your CS department? Why should CS not be seen as a mere extension of sales? And how can you persuade senior leadership that CS should not be responsible for renewals and upsells?

    Podcast enquiries: sofia@planhat.com
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    38 mins
  • Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024

    Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
    Dec 15 2023

    In this episode, our host Anika Zubair chats with Sue Nabeth Moore, Co-Founder of Success Chain about the future of customer success.

    As we approach the end of the year, it's crucial to begin strategizing for customer success in 2024. Despite the hurdles we've encountered recently, we must now pave the way for a successful year ahead. So, what should be the key focus areas for customer success in 2024? And how can we strike the perfect balance between customer ROI and fostering business growth?

    Podcast enquiries: sofia@planhat.com
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    43 mins
Economics
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Informative Customer Success Podcast

Provides valuable information about customer success. The podcasts are insightful and thought provoking. Come listen.

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