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In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.

YOU WILL LEARN:

· Why you must fill the need.

· How to go the extra mile.

· How to make it extraordinary.

NOTEWORTHY QUOTES FROM THIS EPISODE:

“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet

“Poor customer service is the death knell for a business.” – Brian Buffini

“One of the key ingredients to building trust is consistency.” – Brian Buffini

“People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini

“It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini

“Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini

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What does it take to build a truly great team? In this episode, Jon Gordon discusses his new book, “The 7 Commitments of a Great Team,” and explains why it’s commitment – not just talent – that separates great teams from the rest.

YOU WILL LEARN:

· The commitments that great teams must make.

· Why commitments are greater than goals.

· Why positivity is a competitive advantage.

MENTIONED IN THIS EPISODE:

“The 7 Commitments of a Great Team,” by Jon Gordon

“The Energy Bus,” by Jon Gordon

“The Hard Hat,” by Jon Gordon

The Peak Experience

Leadership Conference

S2E294, The Power to Change with Craig Groeschel

NOTEWORTHY QUOTES FROM THIS EPISODE:

“Teammates are forever.” – Coach Richie Moran

“Devotion is what drives discipline.” – Jon Gordon

“You'll never have commitment without connection.” – Jon Gordon

“Leaders go first. They lead the way. They demonstrate commitment.” – Jon Gordon

“When you demonstrate commitment, you get commitment back.” – Jon Gordon

itsagoodlife.com

Hosted on Acast. See acast.com/privacy for more information.

Click here to listen to the full episode

It’s human nature to make excuses when things don’t go your way but if you take responsibility for where you are and why, you’ll get on track to live the good life. In this episode, Brian teaches how to succeed in your relationships, health, finances and business life by ditching the excuses and taking ownership instead.

YOU WILL LEARN:

· The types of excuses we make.

· The reasons we make those excuses.

· The importance of outside perspective.

NOTEWORTHY QUOTES FROM THIS EPISODE:

“Excuses are the lies we tell ourselves.” – Jocko Willink

“When we take ownership and truly embrace where we are and why we are, then we get to go to work.” – Brian Buffini

“Excuses do have purpose. They save face, they lower expectations and they justify low performance.” – Brian Buffini

“Ownership means I choose to do this, I embrace this on purpose.” – Brian Buffini

“Change is hard. We're like homing pigeons - we want to go back to what we know.” – Brian Buffini

itsagoodlife.com

Hosted on Acast. See acast.com/privacy for more information.