The Best Practices Show with Kirk Behrendt Podcast Por ACT Dental arte de portada

The Best Practices Show with Kirk Behrendt

The Best Practices Show with Kirk Behrendt

De: ACT Dental
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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!Copyright 2017-2025. All rights reserved. Economía
Episodios
  • 1030: Metric Mondays: We’re Busy Every Day—So Why Doesn’t It Feel Productive? - Robyn Theisen

    1030: Metric Mondays: We’re Busy Every Day—So Why Doesn’t It Feel Productive? - Robyn Theisen
    Apr 6 2026

    Do you feel busy all day, yet your production doesn’t reflect it? In this episode, Kirk Behrendt brings in Robyn Theisen, practice coach and co-host, to break down why “busy” is a false proxy—and how to replace it with intentional productivity.

    You’ll learn how to use two key metrics, production per day (PPD) and production per visit (PPV), to spot schedule problems, reduce day-to-day production swings, and build more stable, higher-value days without the frantic pace. Listen to Episode 1030 of The Best Practices Show!

    Main Takeaways:

    • Busyness and productivity are not the same thing, and a busy schedule can still produce inconsistent results.
    • PPD and PPV reveal whether your schedule is intentionally designed for value or simply filled to stay busy.
    • When PPD is off, production fluctuates sharply, large cases are “hoped for,” and one cancellation can derail the day.
    • When PPV is off, the schedule is packed with small appointments, relies on same-day treatment or emergencies, and creates wasted time.
    • Getting PPD right means working backward from annual goals to daily targets and intentionally placing larger cases to stabilize the day.
    • Getting PPV right means fewer visits at higher value, with appointment lengths matched to procedure value and complexity.
    • Reviewing past schedules and rating day “busyness” helps identify bottlenecks and what needs to change.

    Snippets:

    00:00 Metric Monday Kickoff

    01:33 Meet Coach Robin

    02:21 Busy Versus Productive

    03:38 Key Metrics PPD PPV

    03:53 When Metrics Go Wrong

    06:35 When You Get It Right

    08:29 Less Busy More Productive

    09:43 Action Steps Today

    11:02 Final Takeaways

    12:00 Wrap Up And Resources

    Guest Bio/Guest Resources:

    Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

    Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.

    More Helpful Links for a Better Practice & a Better Life:

    The Best Practices Show: https://www.actdental.com/podcast/

    Best Practices Association: https://www.actdental.com/bpa

    Upcoming Events & Workshops: https://www.actdental.com/events/

    Smile Source: https://www.smilesource.com/

    Subscribe on Apple Podcasts: https://podcasts.apple.com

    Subscribe on Spotify: https://open.spotify.com
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    13 m
  • 1029: The Real Reason Your Schedule Feels Like Chaos - Robyn Theisen

    1029: The Real Reason Your Schedule Feels Like Chaos - Robyn Theisen
    Apr 3 2026
    Is your schedule “full” but still feels chaotic, stressful, and unproductive? In this episode, Kirk Behrendt talks with ACT Dental coach Robyn Theisen about the real reason your schedule feels like chaos—and how to fix it by designing your day with intention, predictability, and clear scheduling agreements. You’ll learn how to work backwards from annual goals to daily targets, use block scheduling without losing flexibility, protect emergency time, and stop letting patients dictate your day. Listen to Episode 1029 of The Best Practices Show!Main Takeaways:Chaos in the schedule is a design problem, not a people problem.Predictability in the schedule reduces stress for the doctor, the team, and the patient experience.A proactive schedule shifts the practice from being busy to being productive and consistently hitting goals.Build the schedule by working backwards from annual production goals to determine daily production targets.Use block scheduling across the entire week and protect block integrity by shifting blocks instead of overriding them.Reserve true emergency time and use separate urgency time for patients who need to get in but can’t come immediately.Assign a single owner of the schedule and reinforce their decisions so the system stays consistent.Snippets:00:00 Intro01:45 Why a reactive schedule increases stress for the team and patients.03:05 Predictability as a major driver of dentist and team happiness.04:45 Why schedule chaos is a design problem, not a people problem.05:50 What a schedule without intention looks like.08:05 How to work backwards from annual goals to daily production targets.10:35 Using the production-per-day feature in practice management software.12:10 Build the schedule for the doctor’s wants first, then patient needs.17:10 How blocks protect flow, profit, and patient access.18:55 Why you need block scheduling across the whole week.20:05 New patient and hygiene/perio scheduling must be intentional.21:40 Emergency time vs. urgency time and how each should be used.24:05 Confirming key appointments earlier and setting scheduling agreements.25:05 One person must own the schedule and the dentist must support that role.26:05 “Show me your schedule and I can tell you how you’ll feel at day’s end.”27:10 Rating the day to identify what made it a 10 or a 5.29:05 BPA resource mentioned: Ideal Day Scheduling Guide.Guest Bio/Guest Resources:Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    31 m
  • 1028: What's Really Being Said In the Operatory When You Are Not There! - Debra Engelhardt-Nash

    1028: What's Really Being Said In the Operatory When You Are Not There! - Debra Engelhardt-Nash
    Apr 1 2026
    As a dentist, you can present the best treatment plan—and still lose case acceptance if your team “translates” it differently after you leave the room. In this episode, Kirk Behrendt sits down with Debra Engelhardt-Nash, educator and founder of the Nash Institute for Dental Learning, to unpack what’s really being said in the operatory when you’re not there. You’ll learn how belief systems and “wallet biopsies” derail care, how to position assistants as clinical endorsers (not counterpoints), and how to train communication so patients hear one consistent message. Listen to Episode 1028 of The Best Practices Show!Main Takeaways:Team members can unintentionally undermine treatment when they assume patients can’t afford or won’t value ideal care.A simple reset is asking the assistant, “If this were your mouth, what would you rather have?” and aligning the recommendation accordingly.The assistant’s role is to create a “perception of quality” even when the doctor is not present.Standing physically with (not across from) the doctor signals unity and increases patient confidence in the plan.Too many treatment options create confusion, and a confused mind often defaults to “no.”Doctors should delegate parts of the explanation intentionally so assistants can reinforce the why, answer questions, and help the patient process fees.Communication must be trained and rehearsed; it won’t improve by osmosis after a course, study club, or podcast.Snippets:00:00 Intro01:11 Meet Debra Nash02:10 Rural Practice Dilemma04:41 If It Were Your Mouth06:24 Wallet Biopsies06:32 Dermatology Delegation Story10:09 Moment of Truth After Doctor Leaves10:36 Standing With The Doctor12:03 Jargon And Too Many Choices15:53 Training Without Scripts17:43 Team as Patient Advocates18:10 Veneers Parade of Shades18:46 Investing in Staff Smiles20:08 Retention and Loyalty Boost20:41 Empathy vs Sympathy23:57 Stop Apologizing for Care25:37 Recall Value and Exams26:23 Quality Without Doctor27:53 Train Communication Skills28:55 Programs and Contact Info30:47 Final Takeaways and WrapGuest Bio/Guest Resources:Debra Engelhardt-Nash has been in dentistry since 1985 as a consultant, trainer, author and speaker. She has presented workshops nationally and internationally for numerous associations and study clubs. She is a repeat presenter for organizations including Chicago Dental Society Midwinter Meeting, the Yankee Dental Meeting, The Swedish Academy of Cosmetic Dentistry, and the Greater New York Dental Meeting. Debra has also appeared on several podcasts and webinars and authored several articles for dental publications.Debra served three terms as the President of the Academy of Dental Management Consultants who presented her their Lifetime Achievement Award as well as the Charles Kidd Meritorious Service Award. She is the Immediate Past President of the Academy for Private Practice Dentistry. She has been repeatedly recognized as a Leader in Consulting and Education by Dentistry Today and has been listed as top 25 Women in Dentistry. Debra is also the recipient of the Gordon Christensen Lecturer Recognition Award.Together with her husband, Dr. Ross Nash, Debra is the co-founder of the Nash Institute for Dental Learning – a post graduate training center in cosmetic and esthetic techniques and dental business administration training.Guest resources mentioned:Nash Institute for Dental Learning: https://www.thenashinstitute.com/Debra Engelhardt-Nash: https://debraengelhardtnash.com/Text Debra: 704-904-3459More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    32 m
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