-
Strumenti per mantenere il contatto con i clienti. Sms, E-mail e Lettere
- Un Customer Service eccellente 7. Le fondamenta del successo
- Narrated by: Valeria Angella
- Length: 16 mins
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Strumenti per mantenere il contatto con i clienti. Sms, E-mail e Lettere
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Publisher's summary
Nel 1936 Dale Carnegie pubblica quello che diventerà uno dei best seller internazionali di tutti i tempi "Come trattare gli altri e farseli amici", con più di 30 milioni di copie vendute. Migliaia di persone in tutto il mondo hanno frequentato i suoi corsi, basati sui principi di self-help e miglioramento personale e professionale. Oggi Dale Carnegie Training è l'azienda leader nella formazione manageriale e aziendale e vanta milioni di partecipanti in oltre 90 Paesi, e offre percorsi di training in più di 35 lingue.
Dale Carnegie Italia ha realizzato una serie di 6 podcast intitolata "Le fondamenta del successo", da 12 episodi ciascuno, dando voce a Sergio Borra, CEO Dale Carnegie Italia e alla sua squadra di trainer certificati. Attraverso un percorso strutturato lavoreranno insieme a voi su alcune delle aree strategiche della formazione Dale Carnegie: capacità relazionali, comunicazione e public speaking, customer service, vendita e negoziazione, leadership.
Dale Carnegie crede fermamente che la trasformazione inizi dall'interno e che per essere permanente, debba passare sia dall'aspetto emotivo, sia da quello del comportamento. Ecco perché grazie all'apprendimento continuo conduce professionisti e aziende verso risultati professionali e personali eccellenti.
Un Customer Service eccellente
Valeria Angella, Sales Manager e Trainer Dale Carnegie Italia, ci racconta tutti i trucchi, le tecniche, gli strumenti indispensabili per sviluppare un customer service eccellente e mantenere i clienti fidelizzati, perchè un cliente è per sempre.
"Strumenti per mantenere il contatto con i clienti: Sms, E-mail e Lettere"
Il nostro cliente non è il nostro innamorato, ma inviargli ogni tanto qualcosa di scritto, che sia un sms, un'e-mail o una lettera, aiuterà a mantenere solida la relazione con lui.
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