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Simplifying Complexity

How GoDaddy Met Its Customers' Unmet Needs
Narrated by: Victor Bevine
Length: 14 mins
Categories: Business, Career Skills
2 out of 5 stars (1 rating)

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Publisher's Summary

This Element is an excerpt from Inspire!: Why Customers Come Back by Jim Champy, available in print and digital formats.

Give your customers what they really want (and will pay for): simplicity! Bob Parsons is a true believer in making things simple for his customers - even if it means managing extraordinary complexity behind the scenes. At Go Daddy, Parsons' business model relies on the basics: Give customers feature-rich products, low pricing, and great support from real people located on-site and rigorously trained.

Listen to the full version of Inspire!: Why Customers Come Back.
©2010 James A. Champy (P)2009 Audible, Inc.

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