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Richard and Alex kick off Shared Practices’ book club. BOOK CLUB IS FOR YOUR TEAM. Some of our own practice team members, we found, either aren’t into books, audio books, or podcasts or anything. So we needed a way to make innovative concepts accessible to them. This episode introduces that concept and we’ll have later episodes where your team can listen to (and quickly benefit from) our study of The Five Dysfunctions of a Team by Patrick Lencioni. We’re studying one dysfunction at a time and today we touch on lack of trust.

On May 27th, we published an episode with Alex Sharp about the pros & cons of *group* practice ownership. Today, Steven brings on our special guest Dr. Matt Ford to talk about the pros & cons of *multi* practice ownership. We hope our listeners are well-acquainted with the differences in practice structures! Dr. Matt Ford talks his and his wife’s head-first dive into multi-practice ownership, the flood of opportunities that followed, and the unique headaches that come with this lifestyle.

Delegation. Delegation. Delegation. That will always be the key here.

Plus, what dentistry does he still enjoy?

Caitlin calls actual offices pretending to be a new patient! This is a follow-up to our Jan 24, 2022 episode entitled “Coach's Corner [Live Demo] The New Patient Phone Call”. After a fusion of ideas between Caitlin and our producer (and after some coordination with the practice owners), Caitlin makes anonymous calls to unsuspecting front desk employees. Make no mistake; you’d be proud to have these employees. Richard and Caitlin discuss what could make these great receptionists even better, dissect the differences between the two, and what this means for your practice!