Seven Practical Steps

How to Build Reliability, Safety, and Trust in Technical Teams

How much do misunderstandings, miscommunications, and other errors cost us? Can we eliminate dangerous & expensive errors in our workplaces? Why don’t people follow #$&@%! procedures? Can we improve reliability, safety, and trust together? How do successful teams around the world actually do this?

In this book, you’ll get practical answers you can apply immediately plus eye-opening insights you can explore for years to come, including...

• How to debrief everyday jobs with After Action Reviews (Ch 3)
• How to lead Event Reviews for error-based incidents (Ch.4)
• How to Scan & Focus to improve Situational Awareness (Ch.5)

Explore these seven key steps used by: pilots, firefighters, military paratroopers, nurses, electric power lineworkers & other high-reliability experts across the globe...

1. Take a Learning-Based Approach.
2. Build Psychological Safety.
3. Lead After Action Reviews.
4. Transform Investigations.
5. Apply Defenses.
6. Improve Systems.
7. Build Resilience.

©2025 Jake Mazulewicz (P)2025 Jake Mazulewicz