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Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

Critic Reviews

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What members say

Average Customer Ratings

Overall

  • 4.3 out of 5.0
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    1,156
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    76
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Performance

  • 4.3 out of 5.0
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Story

  • 4.3 out of 5.0
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  • Overall
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offensive

What could have made this a 4 or 5-star listening experience for you?

I am offended by the author's irreverent use of God's name and crude language. Very unprofessional. When I lost respect for the author I also dismissed the content of the book.

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  • Performance
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Yes, I have recommended this book

Where does Just Listen rank among all the audiobooks you’ve listened to so far?

It inspired me to become a better listener and reminded me why I should continue to listen to more books.

What other book might you compare Just Listen to and why?

No, I am not interested in comparing books.

Which character – as performed by Walter Dixon – was your favorite?

He did well.

Was this a book you wanted to listen to all in one sitting?

N/A

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About so much more than listening!

What made the experience of listening to Just Listen the most enjoyable?

Dr. Goulston explains how to successfully deal with out of control or difficult people by a formula designed to work with how our brains are designed. This is information that is useful in all human interaction, especially when things become heated, and also provides insight to the way our own brains work, helping explain why and how we react to stimuli. I found it contains information that I have learned from CBT/DBT, but in a more meaningful format for a person who has to survive in the business world. I'm so glad I got this book!

What other book might you compare Just Listen to and why?

I don't know.

Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

This is the first Walter Dixon narration I have listened to, and his presentation style is natural and entertaining.

What insight do you think you’ll apply from Just Listen?

How the 3 parts of the brain interact and how to move someone from the primitive reactionary brain to the human thinking brain. Also, how to avoid causing someone to respond from that primitive brain without realizing it.

Any additional comments?

Very valuable information for meaningful communication!

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Couldn't get through it.

Any additional comments?

This book didn't speak to me. I listened for over an hour and a half and there is some beneficial material here. But I found the book hard to listen to and not to be worth my time.

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Interesting and useful.

I am going to listen it again soon. It’s a book to listen several times and try to practice the lessons at the same time.

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The best communication book I've read in 10 years!

Would you listen to Just Listen again? Why?

Dr. Goulston did a fantastic job with this book. It has direct bearing on the workplace whether it's business of therapy. Even better there are some great ideas for communicating with your partner! I am going through it for the second time and plan on taking notes this time through.

What was one of the most memorable moments of Just Listen?

How to avoid the amygdala hijack in high stress situations.<br/>

Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

No I don't believe that I have but he sounds as if he is the author which is the ultimate goal in my mind for a narrator.

If you were to make a film of this book, what would be the tag line be?

Which brain are you using?

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Not Quite Absolutely Everyone...But Almost!

Would you recommend this audiobook to a friend? If so, why?

Yes, this can be an excellent addition to understanding the reasoning behind why certain gestures are working, and why others, that aren't, might be misguided.

What about Walter Dixon’s performance did you like?

He is one of my favorite narrators. His demeanor is that of a knowledgeable educator.

Was there a moment in the book that particularly moved you?

I must admit, I had been trying to communicate with somebody listed under those to give up on (a person likely to have either borderline or narcissistic issues) and this book helped me sort through how my various attempts at communication with a difficult case could be categorized and how, in almost any other situation, it would be effective.<br/><br/>I have actually gained a much more positive impression of my mother- who is an increasingly better communicator and follows a lot of the suggestions mentioned in this book.

Any additional comments?

“Just Listen” does have a strong business lean to it but it is really applicable to people looking to communicate with anybody. This book can help, also, with the basic understanding of some of the neuroscience behind communicating with others (ex. the description of ‘mirror neurons’). This book doesn’t assume an all-powerful stance as might be suggested by the title that mentions getting through to “absolutely everyone”. There is a chapter dedicated to the identification of people who have major psychological issues (narcissists, borderline personality disorder and sociopaths) that truly do not want to be reached and are incapable (or nearly) of caring about others.<br/><br/>It does contain a lot of information that might be considered common knowledge but it adds a supplement to it that is not to be undermined. This is a worthwhile listen.<br/>

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Good book. Well read.

Was this a book you wanted to listen to all in one sitting?

I always wanted to listen to a bit more of the book even though I didn't have time.

Any additional comments?

It is just a good solid book with some common sense reminders.

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Just Listen, simple and effective

Would you recommend this audiobook to a friend? If so, why?

Took a bit to get into, there are some quality points made which I have gone over a couple of times.

What about Walter Dixon’s performance did you like?

Fair delivery, inflections and emphasis used to keep you engaged - was not boring.

Did you have an extreme reaction to this book? Did it make you laugh or cry?

Neither

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Jam packed with useful information and expertise

What made the experience of listening to Just Listen the most enjoyable?

It has a lot of identifiable information on why interactions sometimes fall apart and how to "fix" it.

Was there a moment in the book that particularly moved you?

The part on giving power thanks. It made me think about the many people I've been inspired by, and how I can give something small back.