We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
Just Listen Audiobook

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Regular Price:$20.99
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging audio book, you’ll learn how to:

  • Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
  • Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.

”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

©2009 Mark Goulston (P)2011 Gildan Media Corp

What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

What Members Say

Average Customer Rating

4.3 (1918 )
5 star
 (1077)
4 star
 (480)
3 star
 (228)
2 star
 (71)
1 star
 (62)
Overall
4.3 (1562 )
5 star
 (853)
4 star
 (411)
3 star
 (194)
2 star
 (59)
1 star
 (45)
Story
4.3 (1574 )
5 star
 (878)
4 star
 (429)
3 star
 (177)
2 star
 (60)
1 star
 (30)
Performance
Sort by:
  •  
    Mr. V 01-31-14
    Mr. V 01-31-14

    long run

    HELPFUL VOTES
    7
    ratings
    REVIEWS
    20
    16
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "Picked up some very useful tips"
    Would you recommend this audiobook to a friend? If so, why?

    I ended up listening to this book twice end to end as some of the advice was so useful that I wanted to make sure I engrained it in my memory.


    What other book might you compare Just Listen to and why?

    No comparison


    What about Walter Dixon’s performance did you like?

    Pleasant voice.


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    I'm surprised just how easy many of these techniques are, yet so seldom practiced by most people. That was eye opening.


    Any additional comments?

    Highly recommend this book. The only difficult part was that the middle of this book started talking about dealing with people who have mental disorders that most of us do not deal with on a day to day basis. That section of the book would have been more helpful if I was a mental health professional. However, I still strongly recommend this book to everyone.

    0 of 0 people found this review helpful
  •  
    Violet Weed 12-30-13
    Violet Weed 12-30-13

    The Truth shall Set Ye Free

    HELPFUL VOTES
    5
    ratings
    REVIEWS
    6
    6
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "Not worth the price! Advertisement 4 the author"
    What would have made Just Listen better?

    If the author wasn't so stuck on himself and if he could be consistent in how he categorizes people. He can't write his way out of a wet paper sack, it doesn't matter that he has a medical degree and fancies himself to be a 'shrink'. He is NOT a good mentor. Waste of time.


    Would you ever listen to anything by Mark Goulston again?

    No.


    How did the narrator detract from the book?

    The narrator was ... hmmm, he was an actor without a job. He was reading the book as though he were reading to a six year old at bedtime. Too slow, too 'emotive', but since he was reading tripe who can blame him, really? The narrator was a clear speaker, with an interesting voice, he just did not have anything worth reading. I would listen to another book he narrated, yes, but not by this author.


    If you could play editor, what scene or scenes would you have cut from Just Listen?

    Just about everything. The author clearly was only advertising HIMSELF. He did not have a content editor, that was obvious to this longtime content editor. If you want to learn how to communicate with people that might be perceived as 'difficult' then buy Dale Carnegie's "How to Win Friends and Influence People". Although published in the 1930s the overall message of Mr. Carnegie's is truly 'timeless'. His message doesn't focus on Mr. Carnegie but on his AUDIENCE. I have listened to that book several times and it has greatly helped me improve my communication style and mentoring abilities. By the way, there are no 'difficult people', there are only lost and lonely souls trying to communicate with a world that is getting crazier and crazier. I didn't hear any acknowledgement of that from the author, who, as a shrink, SHOULD know that. Dale Carnegie is timeless. HE knew about people.


    Any additional comments?

    I don't think Audible should buy books for sound recording without actually READING them first, and clearly, no one read this book. People are far too busy to waste time listening to someone 'I I I' himself. Hey, we can all do that in front of our own mirrors, we don't need to pay to listen to someone else laud himself. (I don't care if you post this review or not, but I've been a professional 'behind the scenes' content editor and ghost writer since the age of 17 and that's 48 years now. This book was not worth the few bucks it cost. "Psychiatrist" indeed! Now I know why I never bothered with those people. P.S. I'm returning this book. P.P.S. The only reason I continued to listen to this book was that I listened to it on my walk today and today I did a 10-mile walk AND I have a new cellphone and only this one book downloaded onto it. Oh well.

    0 of 0 people found this review helpful
  •  
    Amazon Customer Bangkok, Thailand 12-28-13
    Amazon Customer Bangkok, Thailand 12-28-13
    HELPFUL VOTES
    52
    ratings
    REVIEWS
    7
    4
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "instantly up level my ability"
    What made the experience of listening to Just Listen the most enjoyable?

    I listen to it while working in the office. And i feel guided in a positive and more opening direction to deal with the in coming problems at work. I find myself being able to see more details touch more with people and having more patient and understanding. saying better thing connecting more with people. it's almost hypnotic. i love this book so much.


    What did you learn from Just Listen that you would use in your daily life?

    I think the most difficult but the most powerful one is to really hear where the conversation coming from from each ppl you encounter. The funny thing i noticed is my dialogue changed totally and ppl response new answers if not better than before! Suddenly i response with people in a whole new set of point of view that i don't normal come from. And it's new and it's fascinating. It's a whole new experience in the same old everyday life.


    Any additional comments?

    i really feel the power of communication now. i never really pay attention on it before. And i was never aware of how powerful it can be. It's almost like knowing how to feed other people's soul by being able to hear them and share where they are. It's a magical thing when communication really reached. to me it's a must have skill. This book is wonderful.

    0 of 0 people found this review helpful
  •  
    Enrico 12-18-13
    Enrico 12-18-13
    ratings
    REVIEWS
    2
    1
    Overall
    Performance
    Story
    "Interesting, usefull but manipulating the listener"
    What did you love best about Just Listen?

    The author is a real expert and professional, some ideas are very interesting.


    Any additional comments?

    The author is selling too much himself and his book, he try to manipulate the listener to have a good review on Amazon, I am sure he didn't decide to do so, some other "marketing guru" may have convinced him to do so.I am sure he could have done a better book if not pressed by the need of selling at any cost.

    0 of 0 people found this review helpful
  •  
    Jonathan Efrat, Israel 11-19-13
    Jonathan Efrat, Israel 11-19-13 Member Since 2013
    HELPFUL VOTES
    9
    ratings
    REVIEWS
    79
    7
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "Good book... I was expecting something different"

    First of all let me say I really liked the book.
    The reason I don't give it a perfect score it's becasuse I was expecting the book to relate to more personal relations (spouse, kids, parents, friends, etc) Instead of professional relations (clients, managers, emploees, etc.)
    I don't think the author had anything wrong, it was my expectation that was wrong...

    0 of 0 people found this review helpful
  •  
    Matthew Omaha, NE, United States 10-30-13
    Matthew Omaha, NE, United States 10-30-13 Member Since 2016
    HELPFUL VOTES
    2
    ratings
    REVIEWS
    6
    2
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Just Great"
    If you could sum up Just Listen in three words, what would they be?

    If you struggle with influencing others this is the book for you.


    Who was your favorite character and why?

    This book is tactical. Mark gives you real stories about useful techniques and not fuzzy theories.


    What about Walter Dixon’s performance did you like?

    Walter is a good reader. He doesn't have distracting ticks and is pleasant to listen to. I will look for him in the future.


    0 of 0 people found this review helpful
  •  
    dacostri 08-30-13
    dacostri 08-30-13 Listener Since 2010
    HELPFUL VOTES
    15
    ratings
    REVIEWS
    43
    7
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Great Power = Great Responsibility (SPOILER ALERT)"

    I was in search of a book - which would provide me with a set of communication tools - with the purpose of forming closer bonds and connections with others. A variety of them are presented within in the book and special mention is made of practising them often iot become proficient. There was one angle which I was most uncomfortable with and disappointed in however. The angle is a direct consequence of the Age of Personality, which is “what can I get out of others?” The very same tools were shown to be just as effective in manipulating others iot get what you want! IE: Con the Personal Assistant into thinking that you have her best interest at heart while you only want access to the CEO. This is poor form but a characteristic of the times that we live in.

    There are great tools but I plead with the listener to use these tools wisely. Use them to form a closer bond with those around you BUT with sincerity and integrity.

    0 of 0 people found this review helpful
  •  
    Kathryn Holt, MI, United States 08-19-13
    Kathryn Holt, MI, United States 08-19-13 Listener Since 2005

    I am an independent certified health coach. My goal is to learn & grow my knowledge...but I also enjoy some "fluff" fictional books too

    HELPFUL VOTES
    5
    ratings
    REVIEWS
    5
    5
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "Be Interested, Not Interesting"

    This is one of my favorite self-development books! This author gave you practical methods to effectively communicate with others.

    I enjoyed the part about being "interested" and not "interesting", showing interest in other people and making them feel "felt".

    I was worried that this book may be too technical & boring since it was written by a psychiatrist. I was pleasantly surprised that it was very interesting. The author expressed excellent strategies to use along with good examples of conversations. These will be very useful in everyday situations. I am currently listening to the book a second time (hoping that I can remember everything).

    If you would like to learn how to effectively communicate with people, you should definitely get this book!

    0 of 0 people found this review helpful
  •  
    Alexandre_Naydenov 05-08-13
    ratings
    REVIEWS
    3
    2
    Overall
    Performance
    Story
    "Became one of my top 5 all time favorite books"
    What did you love best about Just Listen?

    The book is a very useful need for all of us who are not very diplomatic and people focused but rather direct and task oriented. A great enabler of strengthening emotional intelligence.


    What did you like best about this story?

    The author has not only great ideas but also amazing writing skills - the story is very engaging.


    What does Walter Dixon bring to the story that you wouldn’t experience if you just read the book?

    .


    Was there a moment in the book that particularly moved you?

    .


    Any additional comments?

    .

    0 of 0 people found this review helpful
  •  
    Joanne Sherwood, Australia 04-16-13
    Joanne Sherwood, Australia 04-16-13
    ratings
    REVIEWS
    1
    1
    Overall
    Performance
    Story
    "It was so good I listened to it again!"
    Would you listen to Just Listen again? Why?

    I already have. I loved how this audiobook intertwined stories with the theory of Just Listening!

    Given I listen to the book in the car I found I was compelled to immediately hit play agin upon completing the book as I wanted to refresh the new skills I needed to implement.


    What was one of the most memorable moments of Just Listen?

    I loved the story of the Pie shop and how it related to the content. Brilliant!


    Which scene was your favorite?

    The Aha moment of the pie store owner in realising the opportunity she had before her and that she could create a store based on the morals of her Aunt.


    What insight do you think you’ll apply from Just Listen?

    To give my prospects an opportunity to look up and consider the possibilities.

    I tried this strategy by asking a prospect if they had a magic wand and could have whatever training programs they could what would they look like. His eyes went to the sky and he starting reeling off all these programs.

    It was enlightening and enabled me to create an opportunity to work with this prospect. Fantastic!

    The suggestion that I should endeavour to be Interested and not Interesting has been a life changer for me.. I simply recall the word Interested and there you go ... I slip into that mindset.


    Any additional comments?

    I was aware my challenge was to sit back and listen and on occasion still chastise myself for not listening however I am now so much more aware of my propensity for this that I do it less and less.

    It is something I need to work on constantly however now see the value of zipping it and Just Listening!

    The Narrator was fantastic .. what a great voice to listen to. Easy and engaging!

    Thank you Dr Mark for a fantastic book, I have now ordered more of your books!

    0 of 0 people found this review helpful
Sort by:
  • Tari
    Wembley, United Kingdom
    11/3/12
    Overall
    "Everyone should read/listen to this book."

    My job involves communication and mentoring young people through very difficult times in their lives. This book has excellent practical scripts which have enabled me to reach both adults and young people who are stuck in destructive cycles and move them to a more positive place.

    6 of 6 people found this review helpful
  • Justin
    PULBOROUGH, United Kingdom
    11/19/12
    Overall
    "Outstanding"

    I've 'read' some excellent books this year and yet this one stands out as one of the very best. Clear and helpful insights into how to deepen any relationship that will appeal and inform those who are interested as well as professionals who are looking to sharpen their practice. Warmly recommended.

    4 of 4 people found this review helpful
  • Amazon Customer
    Dorset, UK
    12/23/12
    Overall
    "Quite Surprising..."

    This book surprised me. Not because I wasn't sure what to expect but because I actually found myself using some of his tips and recommendations within days of hearing them. Let me explain...



    I could hear doors slamming and raised voices. I ran upstairs to see my 11 year-old daughter in tears and visibly shaking with anger. Her younger brother had wound her up to breaking point and she had snapped. He had jumped into the relative security of the shower by the time I arrived and so it was just me and an uncontrollable young lady.



    Three days earlier, my reaction would have been to raise my voice, which can be booming I am told, at both of them, shouted until I was hoarse and sent them both to bed. I might have even smashed something to really emphasise the point. However, I found myself desperately trying to remember the advice from the 'book'.



    My first task was to realise that I was not dealing with a sane human being. I had to talk her down from her primitive status to engage the correct part of the brain that I could then start to rationalise with. I did his and then began the inquest, calmly. When my son finished his shower we all discussed what had happened and it ended, well, better than my normal approach.



    Some of you may think that this is just common-sense, in which case the book may not be for you.



    So, why not five stars? Two reasons; firstly, the delivery of the book is not to my liking. You get used to it after a while but I enjoy listening to Stephen Fry and Bill Bryson (William Roberts). Secondly, I don't believe all the examples - some of them seem a bit far-fetched. For example, after years of seeing dozens of 'shrinks' a patient capitulates after a single sentence from the author. Whilst I understand the sentiment and can see his instruction in action, I just don't believe it.



    Both of these are small points that can be overlooked, or taken with a pinch-of-salt, quite easily. I enjoyed the book very much and would recommend it.

    8 of 9 people found this review helpful
  • Tahira
    United Kingdom
    12/23/12
    Overall
    "Just Listen"

    An aptly named book ... excellently written in a way that the writer engages with the reader (or rather listener)! Very easy to understand and to apply the principles Mark Goulston suggests. This man knows his stuff and nice to have a book written by someone who practises rather than a pure theoretical academic!

    2 of 2 people found this review helpful
  • jane
    DEVIZES, United Kingdom
    1/9/13
    Overall
    "dont bother"

    the guy's tone of voice turned me off in 10 mins, found it too 'sales' like and gave up.. waste of a credit - would like to give it no stars but audible wont let me

    2 of 3 people found this review helpful
  • Houry
    10/5/16
    Overall
    Performance
    Story
    "Must read"

    I read so many books with big titles claiming to teach communication skills or emotional intelligence, this book has done far than that in a very easy straight forward way. I'd like to listen to it again and again.

    0 of 0 people found this review helpful
  • spencerhudson
    9/27/16
    Overall
    Performance
    Story
    "Listening as so much more than just what you hear"

    We all know the phrase "two ears but one mouth" and may even be encouraged to be an "active listener" but in truth what does that really mean. What does it take to just listen? Mark Goulston has his work cut out for him to move people from transactional/turn taking conversationalists to being fully fledged skilled listeners. Having completed the book almost twice I think I've still got a couple more reads to appreciate just how much detail there is, and just how much skill is needed to be a good listener. However the rewards are huge...

    0 of 0 people found this review helpful
  • Adriana
    london
    5/8/16
    Overall
    Performance
    Story
    "Helpful"
    Would you recommend this audiobook to a friend? If so, why?

    I remember I listened to this a couple of years ago and it helped me a lot to change my perspective of how I perceive certain situationt and people. made me stronger.


    0 of 0 people found this review helpful
  • CraigB
    Abergavenny, Monmouthshire
    2/20/16
    Overall
    Performance
    Story
    "Great advice for dealing with those difficult people - you know who you are :)"

    Solid and well explained advice with helpful, practical tips and tricks - I laughed out loud during certain chapters as I could relate to people and circumstances from my own personal experience. Very good and easy to listen to

    0 of 0 people found this review helpful
  • Kate Kimball
    1/5/16
    Overall
    Performance
    Story
    "Practical, useful"

    Now I need to remember how to put it in action in my everyday life

    0 of 0 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.