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Publisher's Summary

This is an audiobook for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member.

This audiobook advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset.

©1997 Sheldon Press (P)2015 Matrix Digital Publishing

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FAR GREATER Than The Price You'll Pay!!!

'Very thorough: It doesn't leave the listener feeling "clueless". It's also very entertaining, too.