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Publisher's Summary

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn:

  • How to identify 10 bothersome behaviors, and deal successfully with each of them
  • How difficult people think, what they fear, and why they act the way they do.
  • How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs
  • How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people *
  • How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
  • Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.

    ©2002 Dr. Rick Brinkman and Dr. Rick Kirschner (P)2010 Macmillan Audio

    What members say

    Average Customer Ratings

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    • Overall
      3 out of 5 stars
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      3 out of 5 stars
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      3 out of 5 stars

    Helpful though wished for more "tools"

    Would you try another book from Rick Brinkman and Rick Kirschner and/or Rick Brinkman and Rick Kirschner ?

    I would read another book by these guys....I only wish that there had been more emphasis on tools for coping with difficult people!

    5 of 5 people found this review helpful

    • Overall
      4 out of 5 stars
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      5 out of 5 stars
    • Dr
    • Los Osos, CA, United States
    • 01-27-12

    Help for the Dilbert World

    This is nothing short of an excellent road map to get you through the day intact in the intricate world of business culture. I use what I learned in this series all day long in the hurricane of a bustling hospital culture, though it would be applicable in the context of any group setting. Learn how to identify those snipers and tanks, neutralize them, and then move forward with love.

    4 of 4 people found this review helpful

    • Overall
      5 out of 5 stars
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      4 out of 5 stars
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      4 out of 5 stars

    Tactics and strategies that make sense.

    Would you consider the audio edition of Dealing with People You Can't Stand to be better than the print version?

    The narration is fine, so the audio version may be more convenient that the print version.

    What other book might you compare Dealing with People You Can't Stand to and why?

    I've also read 'Who's Pulling Your Strings' which is also good.

    Have you listened to any of Rick Brinkman and Rick Kirschner ’s other performances before? How does this one compare?

    First book from this author.

    Was there a moment in the book that particularly moved you?

    It's all good.

    Any additional comments?

    This book deals with different personality types and how they end up in conflict. The advice on how to deal with situation is very simplistic and practical. After reading this book I feel must better prepared to deal with difficult people.

    2 of 2 people found this review helpful

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    Learning to deal!

    If you could sum up Dealing with People You Can't Stand in three words, what would they be?

    Don't hate, deal!

    What was one of the most memorable moments of Dealing with People You Can't Stand?

    Discoveries of the different personality types...

    What does Rick Brinkman and Rick Kirschner bring to the story that you wouldn’t experience if you just read the book?

    The two personalities are different yet compliment each other well...

    If you were to make a film of this book, what would be the tag line be?

    Let's help you deal!

    Any additional comments?

    Excellent book for those in business (or life in general) needing to cope with those annoying people who seem everywhere! Great book for success.

    2 of 2 people found this review helpful

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      4 out of 5 stars
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    Great information

    I have used this information and found it to be very effective. I would recommend this to anyone no what the relationship this works.

    2 of 2 people found this review helpful

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    A teachable moment

    Great technique to put in my reference tool box. Especially loved the chapter summaries. The narrator's were easy to listen to.

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    Wow!

    I will use the tools in this book to grow peaceful conversations and solutions in all areas of my life. I'm grateful for it!

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    great book to listen

    the book helped to identify what type of person I am and how I can change. it also helped how to approach others