From the beginning of her speech Marilyn Sherman makes it clear that she is doing more than just lecturing, she is participating in a dialogue with the audience. In Communicating for Results from Conflict to Cooperation, Marilyn Sherman lays out her four-part plan on how everyone can become a better communicator. Sherman says that rather than avoid conflict, we should create opportunities to have civil and constructive discussions. Sherman's presentation is engaging and light. It's clear to see why she has presented for dozens of Fortune 500 companies.