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Publisher's Summary

The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.

Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.

©2015 ClydeBank Media LLC (P)2015 ClydeBank Media LLC

What members say

Average Customer Ratings

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  • Overall
    2 out of 5 stars
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  • Kingsley
  • Henely Brook, Australia
  • 10-07-15

A sparse overview

ITIL For Beginners is useful for getting a very basic knowledge, but not much more than that. It is rather stilted in how it flows and is full of buzzwords.

The introduction starts off in a promising manner, going through a bit of the history of why ITIL was developed and why it is needed. But this moves away from the "why" and into the "who" and "what" fairly quickly, talking about revision versions and which company did what. The "why" is useful for understanding ITIL, but the "what and what" is not. I assume it was in there as some sort of requirement by the developers of ITIL, because it doesn't actually serve much purpose beyond that.

We then get some more good work with some examples of where ITIL could be used, basing it on a made up company PDC. This discusses how the fictional PDC could improve using ITIL. There are other examples such as email that provide real life explanation to the concept.

But once we move into the bulk of the book the examples and real life explanations disappear. The majority of the chapters consist of a small introduction followed by lists and dot points. Or lists of lists. It's information at the most sparse and high level, with no grounding in how they would be implemented or interact with one another

To understand how simple it is, at one point (while going through one of its many lists) it is giving descriptions of some of the 'titles' used in ITIL. One part actually reads "Number of new customers: This is the number of new customers using the service". Really? Because that wasn't obvious at all.

The problem with lists is the there is no flow and remembering what is at the start of the list is difficult when there is no interaction and no context between what is in those lists. It just becomes a series of unconnected statements.

I listened through it twice, once without the PDF companion and once with it. The second time I was hoping that more would stick and I would get some more depth out of it, but the PDF companion doesn't really add much. In fact all it is an excerpt of the item that are reads. Some of the lists, but not all of them so you can't even use if for a reference for the entirety of the audio.

It ends with a case study talking about a real company who used ITIL and how it improved their service. But again, there is no interaction with the ITIL framework here explaining how their actions matched up. Plus it is at the end, once you have forgotten half the lists, meaning that what is provided has little context.


The narration by Amy Barron Smolinski is fine. She is easy to listen to and understand and has a good flow. She just can't overcome the poor format of the book.

3 of 3 people found this review helpful

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    1 out of 5 stars
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Advise you not to buy this product, waste of time

What would have made ITIL for Beginners better?

Honest and straight forward process of purchase after a customer pays for a product; the customer is not expecting games. it is a complete waste of time that I have to login to a site to get what I paid for.

Would you ever listen to anything by ClydeBank Technology again?

never buy any of their product again.

How could the performance have been better?

nothing just disappear from this business. go sell used cars.

2 of 2 people found this review helpful

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    1 out of 5 stars
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An outline

Book is a basic reading of an outline of ITIL - I was hoping for exam prep and got a basic outline instead - it's not significantly better than reading a very long website on ITIL

1 of 1 people found this review helpful

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    3 out of 5 stars
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ITIL limited information

Would you recommend this book to a friend? Why or why not?

I would not recommend this book to a friend. This book did not offer great detail about ITIL. The book did not even provide the full meaning of ITIL.

Would you be willing to try another book from ClydeBank Technology? Why or why not?

Yes. I have received other free books from ClydeBank and they were really good books. They offered good detailed insight and along with the PDF, very good knowledge.

What aspect of Amy Barron Smolinski’s performance would you have changed?

The inflection in her voice was good, her tone was good. No change needed.

If this book were a movie would you go see it?

No

Any additional comments?

Full Disclosure: I received this book for free in exchange for my honest and unbiased review.

1 of 1 people found this review helpful

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    5 out of 5 stars
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Excellent resource and study guide for people who

Where does ITIL for Beginners rank among all the audiobooks you’ve listened to so far?

I have a Master Degree in Business and I'm always looking, researching and studying important topics that can help me in my improvement. One of my interests was to receive my ITIL (Information Technology Infrastructure Library) foundations certification. I listened to the "ITIL: For Beginners" audiobook version and it was easy to understand, very informative and an useful learning tool. I have always found this practice very complicated but this audiobook is helping me now to understand the process related with ITIL. Now a days is so important learning about ITIL practices because are designed to help companies identify areas where they need improvement, providing guidelines and methods on where to make specific changes to reduce costs and increase productivity. Without this knowledge you can not position your business to success.

Any additional comments?

I believe this book is an excellent study guide for people who do not have time, like me, to complete a course and need to study at their own pace. It covers all the topics you need to know about ITIL and is a good resource for the ones who need to be prepare for the exam. I received this complimentary audiobook in exchange for my honest and unbiased opinion and I highly recommend it!

1 of 3 people found this review helpful

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    5 out of 5 stars
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Enlightening ilumination of modern IT infrastrctur

I have worked in Enterprise IT for ten years. I can now say that I comprehend how and why it all has worked so well. I have supported and taught ITIL concepts due to having slowly ingested them as standard business practices from many talented mentors.

0 of 1 people found this review helpful

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    5 out of 5 stars
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    3 out of 5 stars

Great ITIL Guide!

Would you recommend this audiobook to a friend? If so, why?

I would recommend this book to a friend, especially to someone who works in IT, or who works with other people who work in IT. It helps understand the process of ITIL as well as its significance.

Would you be willing to try another book from ClydeBank Technology? Why or why not?

Yes! I have listened already to a number of guides from ClydeBank, and I have not yet been disappointed.

What does Amy Barron Smolinski bring to the story that you wouldn’t experience if you just read the book?

Amy is not my favorite reader of these ClydeBank guides. I far prefer Peter Biermont.

0 of 1 people found this review helpful

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Comprehensive Guide for Beginners

I went into this with a bit of trepidation because of the expected technicality of ITIL, but I’m pleased to say it was quite easy to understand and follow. This audiobook will definitely be useful for those who want to spot areas within companies that need help.

This audiobook provides a comprehensive overview with the information needed and provides guidelines for making identified changes that will bring about cost reduction. I can’t imagine any business owner/leader not wanting the success that following these principles will facilitate. Easy reading. Good content. Good narration, as usual. Recommended.

*I received this audiobook for free in exchange for a fair review.*

0 of 1 people found this review helpful

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Not Bad

Where does ITIL for Beginners rank among all the audiobooks you’ve listened to so far?

I'm interested in business, but I don't have time to take courses so this book sparked my interest. I listened to the ITIL: For Beginners and was pleased at how easy it was to understand and follow. In general I find the topic can be very complicated and hard to mentally digest but this book was nothing like this. It broke the topic down to where just about anyone can understand if they have a basic knowledge of the topic. It would be great for people who need to study, brush up, or are just interested i

0 of 1 people found this review helpful

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    4 out of 5 stars
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An Ultimate Guide

What made the experience of listening to ITIL for Beginners the most enjoyable?

The ways in which it has been explained is quite impressive.

What other book might you compare ITIL for Beginners to and why?

not explored.

What about Amy Barron Smolinski’s performance did you like?

excellent modulation

If you were to make a film of this book, what would the tag line be?

The Other Side Of The ITIL

Any additional comments?

No. Thanks!

0 of 2 people found this review helpful

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  • N.Bartley
  • 02-12-18

Usefull insights for ITIL beginners and intermedi

Good audio book but could do with a liberal scattering of real world examples of small and medium sized implementations.

1 of 1 people found this review helpful

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    2 out of 5 stars
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  • Damian K.
  • 02-01-17

boring. hard to stay focused on it.

I'm not sure if it's itil or this book but it's seriously boring and dull

2 of 5 people found this review helpful

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  • Andrew M
  • 03-01-16

Tedious

What would have made ITIL for Beginners better?

More discussion of the topic

What was most disappointing about ClydeBank Technology’s story?

This book read like a horribly long listing of chapter and section headings with occasional brief explantions. I suspect that's exactly what it actually is.

Any additional comments?

Total waste of money