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Profiting from the Clash of Ideas

Constructive Conflict Leads to Better Decisions and Results
Narrated by: Victor Bevine
Length: 13 mins
Categories: Business, Career Skills
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Publisher's Summary

This Element is an excerpt from Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus by Michael A. Roberto, available in print and digital formats.

Use constructive conflict to drive better decision-making, greater innovation, and real competitive advantage. If an organization is saddled with a culture of polite talk, superficial congeniality, and low psychological safety, how can a leader spark greater candor? What tools can leaders employ to ignite a lively, constructive scuffle? Let's examine how one chief executive created a decision process that was "confrontational by design".

©2010 Pearson Education, Inc. (P)2009 Audible, Inc.

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