Frontline Innovators  By  cover art

Frontline Innovators

By: frontlineinnovators
  • Summary

  • This is Frontline Innovators. Hosts Justin Lake and Gene Signorini speak with experts who are leading the way and driving digital transformation to the frontlines. We explore how to overcome challenges and achieve success when we empower our essential workers. This podcast is sponsored by Skyllful, on a mission to help frontline workers learn and use the technology needed to succeed in their jobs.
    Copyright 2022 All rights reserved.
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Episodes
  • Nov 11 2022

    This weeks episode host Justin Lake talks with Meg Vrabel Chief Revenue Officer & SVP Innovation @ Capital Factory - the Center of Gravity for Entrepreneurs in Texas. Meg has extensive experience helping and leading frontline workers and delves into some great advice for frontline leaders.

     

    Takeaways

    🔔 Without an understanding of how people operate in the field, you can't make good decisions for them in a corporate environment.

     

    🔔 Companies need to rethink the amount of time they're allocating to CM, training, and support.

     

    🔔 A mistake made often with large companies - the frontline workers themselves are the last ones to hear about things

     

    🔔 Get in the field and listen to your team. It doesn't mean that you're gonna be able to make everyone happy, because that is completely unrealistic, but if you're doing those first two, you just have such a better base to be able to help them.

     

    Quote of the show 31:47 “Get in the field, listen to your team. It doesn't mean that you're gonna be able to make everyone happy, because that is completely unrealistic, but if you're doing those first two, you just have such a better base to be able to help them when you're their liaison basically to the corporate office. And lastly, I would. Not just listen to them, but trust them and be willing to put your neck out. If you really feel like you, this is the hill you wanna die on, be willing to do it as a leader, especially if you're a generalist, like you'll find another job if really the worst happens. But like if you don't take those chances and you're not willing to put your neck on the line and you're not willing to die on a hill for your team, you're probably just not gonna get the best outcome.”

     

    Links:

    Meg's LinkedIn: https://www.linkedin.com/in/megvrabel/

    Company Website: https://www.capitalfactory.com/

     

    Here's how you can listen 🎧

    ▪ Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS   ▪ Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

    ▪ Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

    ▪ Stitcher - https://www.stitcher.com/show/frontline-innovators

    ▪ Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

    ▪ Youtube - https://youtu.be/obfp4ZUM49A

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    54 mins
  • Oct 21 2022

    Abby Fordham is the Director of Learning and Development at Pactiv Evergreen Inc. Abby is passionate about making sure that frontline employees are taken care of and that they are given every chance to succeed. Abby joins the host Justin Lake to talk about some of the biggest challenges frontline employees face and how we can overcome them.

     

    Takeaways: 

    • The biggest challenge facing the frontline workforce today is the ability to access technology while being away from a desk. We have all the technology in the world but it is a struggle to get it to work when away from a desk or a spot without service. 
    • Frontline workers should be allowed to use their phones while away from the desk as a source for finding the answers to any questions they might have.
    • The more you can help the frontline workers get their job the better their lives will be. Consider motivating and giving them access to the technology they might need to complete everything. 
    • Often when frontline workers are promoted and become their peers' boss, it is overlooked that they aren’t given leadership training and it is assumed that they will take the role. It’s important to provide them with the leadership skills and knowledge needed to succeed. 
    • Just because there is an issue when trying to implement technology doesn’t mean you stop what you are doing. A roadblock is an obstacle to overcome, not an excuse. 
    • You have to follow a procedure and see how things have been done, but it’s ok to have it customized slightly as long as all the proper steps are being followed.
    • Let the technology do the hard work for you and the deskless workforce and then tailor the learning and development to them. 

    Quote of the show

    31:47  “I never let no be a roadblock or a stop.”

     

    Links:

    • LinkedIn: https://www.linkedin.com/in/abby-fordham-8061343a/
    • Company Website: https://pactivevergreen.com/

     

    Ways to Tune In:

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
    • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
    • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
    • Stitcher - https://www.stitcher.com/show/frontline-innovators
    • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
    • YouTube - https://youtu.be/BwIDcwL9UxU

    Frontline Innovators is produced by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/

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    49 mins
  • Oct 7 2022

    Casey Jensen is the Learning and Development Lead at Medtronic. Casey is passionate about making sure the employees on the frontline are able to ask questions and achieve their ultimate goals. Casey joins the host Justin Lake to talk about some of the biggest challenges facing frontline workers and how to help them better use the technology surrounding them.

     

    Takeaways 

    • The deskless workforce is underrepresented in the amount of time it takes to learn a new task or technology. The change is often thrust upon them without enough training to make it viable. 
    • There is a lack of buy-in from management that allows enough time for learning new technology to happen. 
    • Feedback is an important part of communication with the frontline workforce. It’s essential to offer them a place to provide feedback so they feel heard and then you can see how you might be able to solve any of their issues.
    • Learning and development miss the most important thing to link the training back to business development and business strategy. 
    • If somebody is on the floor but you are training them then you are losing productivity but at the same time, the training is essential to the frontline workers being able to do their job effectively.
    • Different learning styles and different concepts come to people in different ways. It might take longer for some people to learn new technology and techniques than it would for others. 
    • You always want to make sure people are using training time wisely and appropriately and not dropping on the computer and going to Facebook or wasting the time. 

     

    Quote of the show

    24:27 “The number one thing that I see that learning and development misses is linking it to the business objective and business strategy.”

     

    Links:

    • LinkedIn: https://www.linkedin.com/in/caseywjensen/
    • Company LinkedIn: https://www.medtronic.com/us-en/index.html

     

    Ways to Tune In:

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
    • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
    • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
    • Stitcher - https://www.stitcher.com/show/frontline-innovators
    • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
    • YouTube - https://youtu.be/9JfQN_jYdtM

    Frontline Innovators is produced by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/

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    51 mins

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