In this episode of the Performance Matters Podcast, Bob Mosher steps back to connect the dots across months of conversations, posts, principles, and field insights reshaping how we think about workflow learning. With the rapid rise of AI and the accelerating pressure on organizations to do more in the flow of work, Bob unpacks a major shift underway in L&D—from a training-first identity, to performance-first, and now toward a productivity-first mindset.

If you’re rethinking how L&D shows up in a world of automation, shifting roles, and nonstop change, this episode brings clarity, challenge, and a path forward. Download or listen now!

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Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

In this final installment of our 3-part series with the remarkable Global Learning Team at Uber, host Bob Mosher sits down with Adina Nichols, the leader behind Uber’s Learning Technology & Operations vertical. After hearing from Esha and Rav in earlier episodes, this wrap-up brings their story full circle—showing how the right technology, paired with the 5 Moments of Need framework, is transforming learning at scale for tens of thousands of global customer support agents.

Adina shares Uber’s journey from manual spreadsheets and traditional eLearning to a unified performance-first ecosystem powered by a digital adoption platform, an LCMS built for structured authoring, AI-ready content, and a maturing digital coach. She pulls back the curtain on what it really takes to modernize learning inside a fast-moving, constantly shifting organization—where product changes happen daily, and agents need real-time support to perform with confidence.

It’s a powerful look at what happens when methodology, technology, and brave organizational change come together. Download or listen now!

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For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

In Part 2 of this three-part series with the global learning team at Uber, we sit down with Ravish Sikka, Uber’s Global Learning Design Leader, to explore the power, and necessity, of implementing a true workflow learning methodology at scale.

Building on episode 1 in this series where Esha unpacked strategy and stakeholder buy-in, this episode dives into the practical side of transformation: how Uber adopted the 5 Moments of Need framework to close the gap between knowing and doing in one of the world’s fastest-moving, highest-stakes operating environments.

This episode is a must-listen for learning leaders looking to implement workflow learning at scale, build cross-functional alignment, and move beyond content creation toward true performance impact. Download or have a listen now!

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

In the first episode of our 3-part series with Uber, Bob Mosher sits down with Esha Bhatnagar to explore how Uber is redefining learning through the 5 Moments of Need and workflow learning.

Esha discusses the inside story of building buy-in, engaging stakeholders, and shifting the organization from traditional training to embedded, in-the-workflow support. She reveals how understanding learner context, running proof-of-concepts, and empowering the L&D team have helped transform learning into a true performance enabler.

This episode offers practical insights for learning leaders ready to adopt a scientific, performance-first approach and create real impact where work happens. Download or listen to this first episode now!

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

In this episode of Performance Matters, Bob Mosher sits down with longtime colleague and industry practitioner Joe Dunlap for a powerful conversation about what it truly takes for L&D to thrive in a performance-first, AI-accelerated world.

Joe shares his 25-year journey from instructional designer to head of continuous learning and performance improvement, and why embracing the 5 Moments of Need and building a real performance architecture has fundamentally reshaped the impact of learning inside his organization.

Joe offers practical, hard-won insights on diagnosing performance, navigating organizational resistance, positioning L&D as a true business partner, and preparing teams for the new expectations shaping our profession.

If you’re an L&D leader looking to elevate your impact—and your relevance—this episode is a roadmap to what’s next. Listen now!

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

In this episode of Performance Matters, Bob Mosher sits down with Donald Clark and Alfred Remmits for an energizing, wide-ranging conversation about the future of learning and the realities facing today’s L&D leaders.

Together, they unpack what it really means to navigate a performance-first world, why AI is accelerating both opportunity and disruption, and how learning professionals can keep pace without losing sight of the human element. Donald and Alfred share candid insights on shifting talent expectations, the pressure on managers, and the growing gap between organizational needs and traditional training approaches.

From practical strategies to philosophical reframes, this episode offers sharp, honest perspective on where learning is headed—and what leaders must do now to stay relevant, responsive, and anchored in performance.

If you’re responsible for capability building, talent development, or transforming how learning supports the business, this conversation is a must-listen. Download or listen now.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

In this energizing start to the new year, Bob Mosher sits down with Dr. Conrad Gottfredson and Josh Cavalier for a candid, future-facing conversation about the unprecedented acceleration of AI—and what it means for workflow learning, performance support, and the 5 Moments of Need®.

Together, they unpack the tension and opportunity of 2026: a year defined by rapid innovation, shifting job roles, evolving workflows, and a growing need for L&D to step into true strategic partnership.

You’ll also hear a preview of the upcoming AI Intensive for Workflow Learning Workshop and why it’s designed to give learning professionals a practical, realistic line of sight into how all of this connects.

If you’re navigating AI, performance, or workflow learning in 2026, this episode offers clarity, grounding—and a whole lot of possibility.

Tune in today and take a thoughtful step into the year ahead.

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Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

Kick off 2026 with a conversation that sets the tone for the year. In this episode of the Performance Matters podcast, Bob Mosher sits down with Trond Kristiansen, a pioneering learning leader whose groundbreaking work in AI and workflow learning is reshaping what’s possible for L&D practitioners.

Trond shares how AI has elevated his role from traditional “training support” to a true business partner inside his organization, enabling him to design, innovate, and deliver performance solutions at a speed and scale never before possible. From transforming the 5 Moments of Need framework with AI-driven tools, to building agent skills that automate complex workflows, to reframing AI as intelligence augmentation rather than replacement—this episode is packed with practical insights and inspiring perspective.

If you're curious on how to best use AI to amplify your expertise and position yourself at the forefront of workflow learning innovation—this is the perfect place to start.

Listen or download now.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit, and subscribe to this podcast so as not to miss a single episode.

Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.