Radhika Dutt draws on 25 years of experience across industries, continents, and sizes of organizations to write, speak, and consult on innovation and change. Her experience has taught her that goal-setting systems often produce the opposite of what they promise: short-termism, performance theater, and cultures that prioritize looking good over doing good work. In this conversation, she offers an alternative.

Mentioned on the Show

• Get Radhika’s free toolkit to help you switch to puzzle-solving in your business: https://www.radicalproduct.com/toolkit/#OHLToolkit
• Connect with Radhika Dutt on LinkedIn: https://www.linkedin.com/in/radhika-dutt
• Learn more about Radhika Dutt on her website: https://rdutt.com/

Timestamps
(00:00:00) - Welcoming Radhika Dutt to People Business

(00:03:02) – What is the history of goal setting?

(00:06:15) – Is the problem OKRs or SMART goals or goal setting in general?

(00:22:02) – Why doesn’t traditional goal-setting work?

(00:24:42) – How do institutional incentives fit into your new framework?

(00:29:16) – If goal setting doesn’t work, what does?

(00:34:12) – How frequently do leaders need to review and work on this new framework?

(00:36:22) – What about goals for individuals? Does goal setting work for people’s individual goals?

(00:37:11) – How does puzzle-solving work in a service-related business?

(00:40:09) – Do traditional metrics have any role in the puzzle-solving framework?

(00:49:39) – How sustainable is using puzzle-solving over traditional goals?

(00:53:51) – Using vision statements in the process of solving puzzles in business

(00:55:08) – What are the drawbacks of using a puzzle-solving approach over traditional goal setting?

(00:57:28) – Get Radhika’s free toolkit to develop the puzzle-solving approach for your business

Neal Foard spent more than 25 years in advertising and marketing, creating award-winning campaigns for global power brands like Budweiser, Lexus, and Nokia. Most recently, Neal has gained a following on social media for his inspirational videos about the kindness of everyday people.

Mentioned on the Show

• Learn more about Neal Foard at his website: https://www.nealfoard.com/
• The "Gen Z" video: https://www.youtube.com/watch?v=wiz6-pIYfaE
• Connect with Neal on LinkedIn: https://www.linkedin.com/in/neal-foard
• Neal’s storytelling course is Storyfire, find it here: https://www.storyfire.net/

Timestamps
(00:00) - Meet Neal Foard on this week's People Business

(03:16) - How did you begin telling stories on social media?

(05:07) - How did you become so good at storytelling?

(10:04) - What is your process for capturing stories?

(21:07) - How can professionals use storytelling in everyday work situations?

(32:34) - How do humor and vocabulary work in storytelling?

(48:47) - The one thing.

(56:34) - How do stories enhance business presentations?

Recognized in Crain's New York Business Notable Leaders in Real Estate and ranked the #1 Real Estate Broker in New York and New York State and #14 in the Nation for 2022, Bianca currently manages a $10B real estate portfolio for Nest Seekers International. She is the star of Selling the Hamptons on HBOMax, CEO and founder of The Masters Division and Managing Director for Nest Seekers Development Marketing, and author of Mastering Intentions: 10 Practices to Amplify Your Power and Lead with Lasting Impact.

Mentioned on the Show

• Connect with Bianca on LinkedIn: https://www.linkedin.com/in/biancadalessio
• Learn more about Nest Seekers and Bianca’s role in The Masters Division: https://www.nestseekers.com/agent/bianca-dalessio/
• Read Bianca’s book Mastering Intentions: https://a.co/d/cVlGRkg

Timestamps
(00:00) – Introducing Bianca D'Alessio on People Business.

(02:04) – Why did Bianca dedicate her book to a professor and what role did he play in her story?

(06:28) – What is the book Mastering Intentions, 10 Practices to Amplify Your Power and Lead With Lasting Impact about? What do you hope people get out of the book?

(08:15) – What does it mean to “always make the ask”?

(12:44) – How can leaders get authentic feedback from teammates?

(16:34) – Hiring: what techniques do you use to find (and qualify) teammates?

(25:05) – How do you approach sales?

(32:19) – How do you handle losses (not getting the sale, setbacks, failures)?

(33:45) – What is your goal-setting process?

(37:56) "How does that translate to the team? Because I imagine you bring somebody and you're like, I want you to hit some numbers."

(41:03) – Working for sales, but not being money motivated

(45:09) – How to balance “going with the flow” and directing and capturing and enhancing drive