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Publisher's Summary

Paula Berman, author of Successful Business Process Management: What You Need to Know to Get Results, has worked with quality systems and companies of all sizes and industry ranges. Berman explains the difference between a process and a procedure, the key components needed in a procedure, and why it is so important for companies to document these processes. She also discusses the significance of a process system as well as how to - and how not to - effectively organize one. Finally, Berman gives us four key stages needed to keep the process improvements without lapsing back and losing any efficiency gain.

AMA is a world-class leadership development provider in more than 40 countries worldwide. Our training is internationally recognized by nine professional associations and the majority of the Fortune 500 companies.

©2014 Paula Berman (P)2014 American Management Association International

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