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Publisher's Summary

The New York Times best-selling authors of Switch and Made to Stick explore why certain brief experiences can jolt, elevate and change us - and how we can learn to create such extraordinary moments in our life and work.

What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a doctor or nurse knew how to orchestrate moments that would bring more comfort to patients? What if you had a better sense of how to create memories that matter for your children? Many of the defining moments in our lives are the result of accident or luck - but why leave our most meaningful, memorable moments to chance when we can create them?

In The Power of Moments, Chip and Dan Heath explore the stories of people who have created standout moments, from the owners who transformed an utterly mediocre hotel into one of the best-loved properties in Los Angeles by conjuring moments of magic for guests, to the scrappy team that turned around one of the worst elementary schools in the country by embracing an intervention that lasts less than an hour.

Filled with remarkable tales and practical insights, The Power of Moments proves we all have the power to transform ordinary experiences into unforgettable ones.

©2017 Chip Heath and Dan Heath (P)2017 Random House Audiobooks

What members say

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  • Overall
    3 out of 5 stars
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  • Ras
  • 02-11-18

touchy stories for service business

This book has disappointed me a bit as I was expecting more enlightening discussions. Some sections of the book are interesting but often it does not impress. Many of the points raised in the book are also common sense. There are a few original points only. It involves a lot of touchy stories. The authors are good at telling some meaningful stories but that is all...

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  • Amazon Customer
  • 01-21-18

Brilliant

I have become a big fan of all of chip and Dan heath's books. This is another great book I learnt so much from

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    4 out of 5 stars
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  • Mrs
  • 01-09-18

Good but not origional ideas

I enjoyed this book, but found little original in the ideas but the conclusions are a nice way to organise your approach to training

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  • Anonymous User
  • 06-12-18

Life Changing

I could not stop reading this and now cannot stop recommending it to everyone.

This is a book I will come back to again and again as it has both personal, professional and social impact.

Thank you

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  • Adrian
  • 02-21-18

inspiring

Inspiring! loved the stories and examples of moments - small, large, unexoected, created - which changed lives.