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Publisher's Summary

After careful review of her harried work life, Charla, an IT manager, discovered that 20% of her time over the previous two months was spent managing escalations. It seemed that each interaction with her team ended with her feeling a need to exercise her authority to rescue them from a crisis.

"When to Solve Your Team’s Problems, and When to Let Them Sort It Out" is from hbr.org, published on July 20, 2017.

©2017 by the President and Fellows of Harvard College, All Rights Reserved (P)2017 Audible, Inc.

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