Bring to mind a conflict at work, and you’ll probably have the perpetrator in mind: your incompetent boss, that passive-aggressive colleague, or the resource-hoarding peer in another department. We spend an inordinate amount of time complaining about these people, avoiding them, and fighting with them. But if you want to manage conflict in the workplace, you can’t start with someone else. Usually there isn’t just one culprit, and if you want less fighting and a more enjoyable, productive workplace, you have to understand your own role in it and what you can do to break a vicious cycle that starts with frustration and stress and ends with workplace wars.
"A 3-Step Process to Break a Cycle of Frustration, Stress, and Fighting at Work" is from hbr.org, published on July 12, 2017.