Never Mind the Pain Points Podcast Por Clarasys arte de portada

Never Mind the Pain Points

Never Mind the Pain Points

De: Clarasys
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Never Mind the Pain Points, hosted by Clarasys, is a podcast dedicated to all the current challenges businesses are facing. Each episode is hosted by a Clarasys employee, that has deep expertise in the subject matter of each episode. The hosts are joined by a variety of fantastic, interesting and knowledgable guests from the world of business and together they discuss pain points that organisations face and what you can do to overcome them! Whether you are a part of an organisation that face these problems and are looking for ways to overcome them or you just have a strong interest in knowing more about the topics covered, then this is the podcast for you!All rights reserved Economía
Episodios
  • AI in action: Practical lessons on adoption and opportunity from Sage

    AI in action: Practical lessons on adoption and opportunity from Sage
    Feb 5 2026
    In this episode of Clarasys podcast, Principal Consultant and AI Lead Sarah Rigby sits down with Mahbub Gani, Principal Data Scientist at Sage, to explore how one of the world’s leading software companies is harnessing AI to drive business value, transform customer experience, and stay ahead in a rapidly evolving landscape. From Sage’s journey with classical machine learning to the latest advances in generative and agentic AI, Mahbub shares practical lessons on cutting through the hype, designing for scale, and building a culture that embraces change. Discover how Sage balances experimentation with robust delivery, manages the surprises that come with innovation, and ensures high adoption rates across teams. You’ll also hear candid advice for organisations at the start of their AI journey, including why slowing down and thoughtful strategy matter more than ever. Whether you’re curious about the business impact of AI, looking for tips on driving adoption, or want to understand the future of agentic AI, this episode is packed with actionable insights and honest reflections from the front lines of enterprise AI. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/ai-in-action-practical-lessons-on-adoption-and-opportunity-from-sage
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    35 m
  • Post-merger integration: Navigating challenges and opportunities | Clarasys x Sojourn

    Post-merger integration: Navigating challenges and opportunities | Clarasys x Sojourn
    Nov 20 2025
    In this episode of Nevermind The Pain Points, we dive into the complexities and challenges organisations face during post-merger and acquisition (M&A) transformations. Host and Clarasys Subscription and Customer Experience Practice Lead Tom Carpenter is joined by Rebecca Clark of Sojourn Solutions, a marketing operations consultancy, and Moray Busch, who heads the M&A practice at Clarasys, to explore how to successfully navigate integration. The discussion focuses on the need for early preparation, including setting a clear vision and involving on-the-ground teams from the start, as well as the importance of establishing clear decision-making authority and governance to operationalise the program. They outline the critical roles for an effective integration team, including C-suite sponsorship, SMEs, and a product ownership function to manage technology and business tension. Ultimately, they argue that M&A is an opportunity for transformative change, advocating for using Customer Experience (CX) to resolve internal conflicts and urging companies to adopt a 'greenfield' architectural mindset over simply performing a transactional 'find-and-replace' integration. Packed with practical advice on people, process, and technology, this episode is a must-listen for anyone involved in an M&A transformation program. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/navigating-post-merger-integration-challenges-and-opportunities
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    43 m
  • Sustainable supply chain practices and change management integration

    Sustainable supply chain practices and change management integration
    May 6 2025
    In this episode of Game Changers, we dive into the intricacies of sustainable supply chain transformation and the crucial role of change management in this process. Hosted by Sophie Brazell-Ng, this insightful discussion features sustainability expert Matt Morton, who shares his knowledge on how businesses can adopt sustainable practices within their supply chains. Matt defines key concepts such as sustainable supply chains and ESG (Environmental, Social, and Governance), providing a clear understanding of these important frameworks. They explore a practical example in the fashion industry, illustrating how a traditional supply chain can be reimagined to be more sustainable. Throughout the episode, Sophie and Matt highlight the importance of aligning change management principles with sustainability goals to ensure effective implementation and stakeholder engagement. They address common challenges, including change fatigue, and offer strategies for leveraging stakeholder engagement to foster a collaborative approach towards sustainability. Listeners will gain valuable insights into the future of sustainable supply chains, learning how businesses can not only comply with legislation but also drive meaningful change that benefits both the planet and their bottom line. Listen here or visit our website for the transcript: https://clarasys.com/insights/thinking/podcast/sustainable-supply-chain-practices-and-change-management-integration
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    36 m
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