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ITIL® Foundation

The Definitive Guide for ITIL® Foundation Certification
Length: 6 hrs and 58 mins
5 out of 5 stars (42 ratings)

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Publisher's Summary

ITIL® provides a framework of best-practice guidance for IT service management, and since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world. 

This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content, and coverage of ITIL. 

This guide describes the key principles of IT service management and provides a high-level overview of each of the core publications and associated lifecycle phases within ITIL:

■ ITIL Service Strategy
■ ITIL Service Design
■ ITIL Service Transition
■ ITIL Service Operation
■ ITIL Continual Service Improvement 

ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. 

©2018, 2019 iCertify Training (P)2018, 2019 iCertify Training

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ITIL and Chill

Doing a lot of travel and been listening to ICertify Training during this time. Enjoying the audio book, been playing it at .85 speed and retaining a lot of information. I like how it starts chapters with the Topics, what you're going to learn from it, definitions, and the questions at the end of Chapters to go back over what you covered.

2 of 2 people found this review helpful

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Excellent comprehensive materials

This was a great purchase and worth every dollar. I appreciate how detailed the online instructor was in explaining what content will be covered on the exam.

1 of 1 people found this review helpful

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Recommended for passing the ITIL on 1st attempt

This course is comprehensive and allowed me the flexibility to study while traveling. Easy to follow, and another great source to add to my studies for the exam.

1 of 1 people found this review helpful

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Thank you iCertify!

Amazing videos, the best study tool out there! I felt confident and retained the information. I am looking forward to passing this test. Thank you iCertify.

1 of 1 people found this review helpful

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Great study guide for passing the ITIL

Listening to this while commuting for work to add to my class training I took. It is setting in nicely!

1 of 1 people found this review helpful

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Great Audiobook!

I am ITILv3 Foundations certified and training for the ITIL 4 exam, iCertify has provided amazing videos and support (practice questions) in this endeavor along with a discounted ITIL examination voucher for the test! Thank you iCertify!!

1 of 1 people found this review helpful

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Thank you iCertify, great book.

Thank you iCertify, great book. This the confidence booster that I need to pass the exam.

1 of 1 people found this review helpful

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Well delivered material

Great audio book and very easy to follow! Would highly recommend this book for anyone interested in ITIL.

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Excellent audio book!

This audio book has the correct speed and methodology for learning about ITIL. I strongly recommend it.

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Thank you iCertify

Thank you iCertify. The audio book is usually all you get. However, the additional provided material make this a real value add.

1 of 1 people found this review helpful

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  • Ipsi
  • 11-18-19

Excellent audio guide

the audio version of the comprehensive guide to ITIL v4 is very structured and nicely composed.
I recommend it to anyone looking to gain knowledge and pass their foundation certification.

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  • Anonymous User
  • 11-15-19

Excellent audio summary of ITIL 4 foundation

the audio version of the comprehensive guide to ITIL v4 is well structured and easy to follow.
I recommend it to anyone looking to pass their foundation certification.

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  • LC
  • 11-14-19

5* Reviews are “paid for” so not reliable

The audio book repeatedly stated that to get more than $400 of training materials for free, send a screenshot of your 5* review of this audiobook to xyz.
Therefore the reviews are unlikely to be reliable.
I found that this audiobook is of near zero use if you actually want to learn ITIL and how to use it. However if you purely want to memorise definitions to allow you to answer the ITIL exam questions then it is probably ok, as that is what it focuses on.

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  • Gavin Reid
  • 11-11-19

Excellent Value

Easy to listen to and well structured. Learning for the ITIL v4 foundation exam is a lot easier following this guide. My first audio book and very pleased with the result. Happy to recommend it.

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  • Anonymous User
  • 11-02-19

This is just too wonderful

I never taught I could pass my exam with Audio books, this is wonderful.
Thsnks

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  • Anonymous User
  • 10-27-19

Thank you iCertify

Liked the way things are explained in the book. Highly recommended if you want to clear ITIL exam. Thank you iCertify