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Publisher's Summary

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

We cover detailed chapters on the below topics:

"The IT Service Value System (SVS)"

"Service Management"

"Seven Guiding Principles"

"Four Dimensions of Service Management"

"Continual Improvement"

"IT Best practices"

©2018, 2019 iCertify Training (P)2018, 2019 iCertify Training

What listeners say about ITIL® 4 Foundation: The Definitive Guide for ITIL ® 4 Foundation Certification

Average Customer Ratings
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Bribes you for a 5-star review

I bought this to cram for an ITIL Foundations certification exam. What just blew my mind is the authors actually wasted several tens of minutes telling you about how great their book is, and bribing the listener to give them a 5-star Audible review so you can get a refund voucher for book. They want a screenshot of that review, so here's my "5-star" review for them.

Why does Audible allow this? They are literally buying reviews. That completely undermines the rating system.

The book itself is padded with unnecessary topics not covered in the exam, explanations on how the fast-forward controls work (you know, in case this is your first ever audiobook) and further padded with practice exams that are freely available online anyway. The book could have been half as long, and the content wouldn't have suffered.

The delivery was acceptable, if not a bit dry. It was obvious that at least one of the narrators did not understand the material being dictated, as several words were mispronounced. Otherwise, it get's the information across and is mostly useful for those looking to study while mowing the lawn or on a run. Just be warned, there will be portions that drag on frustratingly, and important topics may get missed in the noise. Do yourself a favor, start about 30 minutes in if you pick this up, and be prepared to skip sections once the rambling starts to get off topic.

17 people found this helpful

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SCAM! Dont believe the 5 star reviews

This book hides most of the content behind a review. The opening chapters urge multiple times to go to a webiste to access their "$400 of free included content" but the steps for receiving the content require an "honest" review. They heavily urge their listeners to leave the review to get the content and say that it is required for the full learning experience. How can i possibly leave a good review for a product that i haven't finished? I thought this was odd but kept listening anyway. The material was not proofread and contains multiple errors throughout. I have never returned an audiobook before but this one will be my first. I could go on about the grammatical errors and unfinished sentences but dont want to overshadow the one thing thats most important from this review. Do not waste your money and PLEASE DONT SUPPORT THIS BOOK. Let these publishers know this behavior is not ok

12 people found this helpful

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ITIL and Chill

Doing a lot of travel and been listening to ICertify Training during this time. Enjoying the audio book, been playing it at .85 speed and retaining a lot of information. I like how it starts chapters with the Topics, what you're going to learn from it, definitions, and the questions at the end of Chapters to go back over what you covered.

5 people found this helpful

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Excellent comprehensive materials

This was a great purchase and worth every dollar. I appreciate how detailed the online instructor was in explaining what content will be covered on the exam.

3 people found this helpful

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Recommended for passing the ITIL on 1st attempt

This course is comprehensive and allowed me the flexibility to study while traveling. Easy to follow, and another great source to add to my studies for the exam.

3 people found this helpful

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Great Audiobook!

I am ITILv3 Foundations certified and training for the ITIL 4 exam, iCertify has provided amazing videos and support (practice questions) in this endeavor along with a discounted ITIL examination voucher for the test! Thank you iCertify!!

3 people found this helpful

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Excellent audiobook

This is book is excellent for people who are trying to certify under ITIL foundation

3 people found this helpful

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Great preparation for ITIL 4 exam

I found the book to be a great resource in preparing for the exam. The discounts iCertify offer on the exam is a real bonus.

2 people found this helpful

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Thank you iCertify

Thank you iCertify, Studying for the ITIL v4 Foundation and this audiobook is real handy.

2 people found this helpful

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Thank you iCertify

So Helpful! I got $100 worth ITIL examination voucher! Amazing Videos! Thank you iCertify! Recommend this course!

2 people found this helpful

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  • LC
  • 11-14-19

5* Reviews are “paid for” so not reliable

The audio book repeatedly stated that to get more than $400 of training materials for free, send a screenshot of your 5* review of this audiobook to xyz.
Therefore the reviews are unlikely to be reliable.
I found that this audiobook is of near zero use if you actually want to learn ITIL and how to use it. However if you purely want to memorise definitions to allow you to answer the ITIL exam questions then it is probably ok, as that is what it focuses on.

14 people found this helpful

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  • Aaron L.
  • 02-11-20

Untrustworthy Reviews

I was a bit confused with this book, they continuously sell you the whole "£400 worth of free training" speech between every few sentences, however to get said free training you need to leave a 5* review of the book to show how it helped you pass the exam?... In order to get the free training to prep you for the exam, you need to leave a false review beforehand telling everyone how the book helped you pass it...

The whole reason of me applying for this training is so that I can pass the exam, how are we able to provide any review beforehand?...

Would not recommend at all!

5 people found this helpful

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  • AJ
  • 02-14-21

terrible

i hate it i would normally listen to audio books to help me sleep but this keeps waking me up and it is quite boring so i do not recommend 😒😑😐

1 person found this helpful

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  • BEN PEAT
  • 07-07-22

Perfect ITIL 4 foundation study prep

This book and its linked training material and practice tests provide an excellent toolkit for the preparation of ITIL v4 foundation exam, Considering the linked training material and the exam voucher, it is a great buy.

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  • Marcelo
  • 06-08-22

Complete Study Guide

With all resources available, this book is definitely a definitive guide for ITIL ® 4 Foundation Certification. Contents are well structured and easy to follow along. I recommend.

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  • S Cole
  • 06-05-22

Pleasantly surprised.

I have obtained ITIL v3 a long time ago. I purchased just to start getting an understanding of the differences between V3 &V4.

Originally I had purchased the Audiobook just to listen to whilst driving to work. Pleasantly surprised that there is a wealth of clear information to help me with the current concepts and methodology.

I have already recommend this course to a number of colleagues, and will be using this as good reference material to obtain the updated ITIL certificate.

There is the offer of additional material, combined with the price of the audio book makes this value for money.
Thank you iCertify

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  • Mr Joshua K M Sung
  • 05-27-22

Thank you iCertify for the ebook

Thank you iCertify for the vouchers,
I got $100 worth ITIL examination voucher
Recommend this course, especially if you're just revising and practicing in the car with the example exam questions.

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  • Haroon
  • 05-02-22

passed ITIL on my first attempt

I would highly reccomend this course.
very informative
includes everything you need to pass
discounted voucher available

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  • Anonymous User
  • 03-27-22

The best ITIL material I was able to find so far.

I am looking forward to aqire my ITIL foundation certification, and so far this is the best material a could put my hands on. I finnished listening the book once but I defenietly need some more runs.
Hope I will pass it soon and well.

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  • willie
  • 03-18-22

Easy to listen and follow.

I have just started to study my ITIL I have listened to the Audio book and I can say honestly it’s easy to listen too.

It is clear and easy to follow and unlike some other IT audio books it’s easy to listen too and will not put you to sleep 😀.

If you are studying ITIL I would 100% recommend.

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  • Dale Watson
  • 06-01-21

Interesting and well written

I haven't finshed but I'm finding the book very intereting and well paced. it's not too dry and avoids many of the pitfalls that other audio courses fall into

1 person found this helpful

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  • Jeff
  • 02-14-20

Easy to follow, watch the hard sell

Well narrated, easy to understand.

It's a bit odd that you are asked to immediately rate the audio book before listening to it.

So they might have got 5 stars if they didn't keep asking for it (hard sell)

1 person found this helpful

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  • Anonymous User
  • 08-17-22

Great training material

I’m so glad I downloaded this audiobook. I was able to learn at my own pace and the flow of the information was even and easily understood.

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  • Anand Chandrasekaran
  • 07-20-22

Excellent Audiobook for understanding ITIL

This is an excellent audiobook to understand ITIL in its entirety. Covers all the relevant topics and concepts to help clear the ITIL foundation certification.

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    5 out of 5 stars
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  • Anonymous User
  • 02-27-22

Full On ITIL, all you need to know!

Started this book listening when I can Found it really useful to have running in the background to trigger the old-brain back to ITIL language.
Really useful to listen in the car, kitchen and in the bus. Now need to follow the offers especially for the exam so I pass it. Good luck everyone.

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    1 out of 5 stars
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  • Alan wade
  • 02-14-22

Just one massive advertisement

The explanation of all the 5 stars is because you will be rewarded to do so as explained in the first 5 minutes of this audio book.

This audio book focuses more on the "discount it offers for ITIL training, than the fundamentals of ITIL itself.

look for another audiobook. This is no good.

edit: I gave it 2 stars but it gets worse the further you get into the book.

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  • Daniel Bingham
  • 11-26-21

Great reference material for IT professionals

Having not undertaken ITIL training since V2, I recall that training to be dry and in an instructor led environment, it was hard to stay awake. This audiobook resolves that issue by being able to speed up the book and undertake notes at my pace. a well layed out book which is easy to follow along. Thank you iCertify.

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  • Matene Mulligan
  • 11-04-21

Informative and Performance Driven

Highly recommended for individuals seeking professional development in ITSM methodology and best practices,
those looking to enhance their career and potential earning benefits, or even those wishing to implement a structured approach to service delivery in their current/own organizations should definitely invest the seven hours to open a whole wold of possibilities.

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    5 out of 5 stars
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  • Scott
  • 09-30-21

Great Book

Comprehensive and easy to follow. I wish there were more cert prep books like this one!

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    5 out of 5 stars
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  • Joe Vartuli
  • 09-09-21

Excellent

Well structured content, clear audio delivery and excellent companion to the ITIL 4 Foundation materials created by AXELOS.

The best part of the this audio book is that I can listen to it my car on the way to and from work.