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Publisher's Summary

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

We cover detailed chapters on the below topics:

"The IT Service Value System (SVS)"

"Service Management"

"Seven Guiding Principles"

"Four Dimensions of Service Management"

"Continual Improvement"

"IT Best practices"

©2018, 2019 iCertify Training (P)2018, 2019 iCertify Training

What listeners say about ITIL® 4 Foundation: The Definitive Guide for ITIL ® 4 Foundation Certification

Average Customer Ratings
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ITIL and Chill

Doing a lot of travel and been listening to ICertify Training during this time. Enjoying the audio book, been playing it at .85 speed and retaining a lot of information. I like how it starts chapters with the Topics, what you're going to learn from it, definitions, and the questions at the end of Chapters to go back over what you covered.

5 people found this helpful

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Bribes you for a 5-star review

I bought this to cram for an ITIL Foundations certification exam. What just blew my mind is the authors actually wasted several tens of minutes telling you about how great their book is, and bribing the listener to give them a 5-star Audible review so you can get a refund voucher for book. They want a screenshot of that review, so here's my "5-star" review for them.

Why does Audible allow this? They are literally buying reviews. That completely undermines the rating system.

The book itself is padded with unnecessary topics not covered in the exam, explanations on how the fast-forward controls work (you know, in case this is your first ever audiobook) and further padded with practice exams that are freely available online anyway. The book could have been half as long, and the content wouldn't have suffered.

The delivery was acceptable, if not a bit dry. It was obvious that at least one of the narrators did not understand the material being dictated, as several words were mispronounced. Otherwise, it get's the information across and is mostly useful for those looking to study while mowing the lawn or on a run. Just be warned, there will be portions that drag on frustratingly, and important topics may get missed in the noise. Do yourself a favor, start about 30 minutes in if you pick this up, and be prepared to skip sections once the rambling starts to get off topic.

3 people found this helpful

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Excellent comprehensive materials

This was a great purchase and worth every dollar. I appreciate how detailed the online instructor was in explaining what content will be covered on the exam.

3 people found this helpful

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Recommended for passing the ITIL on 1st attempt

This course is comprehensive and allowed me the flexibility to study while traveling. Easy to follow, and another great source to add to my studies for the exam.

3 people found this helpful

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Great Audiobook!

I am ITILv3 Foundations certified and training for the ITIL 4 exam, iCertify has provided amazing videos and support (practice questions) in this endeavor along with a discounted ITIL examination voucher for the test! Thank you iCertify!!

3 people found this helpful

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Excellent audiobook

This is book is excellent for people who are trying to certify under ITIL foundation

3 people found this helpful

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SCAM! Dont believe the 5 star reviews

This book hides most of the content behind a review. The opening chapters urge multiple times to go to a webiste to access their "$400 of free included content" but the steps for receiving the content require an "honest" review. They heavily urge their listeners to leave the review to get the content and say that it is required for the full learning experience. How can i possibly leave a good review for a product that i haven't finished? I thought this was odd but kept listening anyway. The material was not proofread and contains multiple errors throughout. I have never returned an audiobook before but this one will be my first. I could go on about the grammatical errors and unfinished sentences but dont want to overshadow the one thing thats most important from this review. Do not waste your money and PLEASE DONT SUPPORT THIS BOOK. Let these publishers know this behavior is not ok

2 people found this helpful

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Most Effective and Efficient so far ...

Updated Review:
I still stand by my original assessment for its format and ITIL content, but the book asks for a 5-star review in exchange for a training voucher and wastes time promoting iCertify services. I also never received any voucher or response from customer service so I'm downgrading my review to a more realistic 3. There are also a few gaffs that makes it obvious that the narrator has no real knowledge of the content and is simply reading the content.

Original Review:
I'm certified in every other version of ITIL and it has definitely helped me stay relevant and advance in my career over the years. I didn't think I would have the time and energy to go through more classes at this point in my career and figured it probably would not add much more value. I was wrong. Only a few chapters in I realized that ITIL has again evolved to reflect the current state of IT and addresses the most immediate challenges I'm facing in my work today.

2 people found this helpful

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Thank you iCertify!

Amazing videos, the best study tool out there! I felt confident and retained the information. I am looking forward to passing this test. Thank you iCertify.

2 people found this helpful

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Great study guide for passing the ITIL

Listening to this while commuting for work to add to my class training I took. It is setting in nicely!

2 people found this helpful

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  • LC
  • 11-14-19

5* Reviews are “paid for” so not reliable

The audio book repeatedly stated that to get more than $400 of training materials for free, send a screenshot of your 5* review of this audiobook to xyz.
Therefore the reviews are unlikely to be reliable.
I found that this audiobook is of near zero use if you actually want to learn ITIL and how to use it. However if you purely want to memorise definitions to allow you to answer the ITIL exam questions then it is probably ok, as that is what it focuses on.

10 people found this helpful

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  • Aaron L.
  • 02-11-20

Untrustworthy Reviews

I was a bit confused with this book, they continuously sell you the whole "£400 worth of free training" speech between every few sentences, however to get said free training you need to leave a 5* review of the book to show how it helped you pass the exam?... In order to get the free training to prep you for the exam, you need to leave a false review beforehand telling everyone how the book helped you pass it...

The whole reason of me applying for this training is so that I can pass the exam, how are we able to provide any review beforehand?...

Would not recommend at all!

3 people found this helpful

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  • Craig
  • 05-04-21

Very good audio book.

If you are thinking of sitting you ITIL 4 then start right here and lean the important words by listening to them first. Can I take this opportunity to recommend this course to anyone who is taking ITIL 4. All that remains is for me to say a massive big thank you to iCertify for creating an awesome book of awesomeness.

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  • Anonymous User
  • 04-26-21

Easy to follow

Great audiobook. easy to follow and it contains all the information for passing the ITIL exam.

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  • Matthew R.
  • 04-20-21

Detailed and everything you need

This audiobook provides everything you need. It is detailed and thorough with a lot of value.
Narrated well too.

5 stars

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  • Amazon Customer
  • 04-05-21

Good solid learning material

Really easy to follow and at a pace that allows you to learn. There is lots of additional notes provided in the audio book

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  • Mike ashworth
  • 03-27-21

Excellent Introduction to ITIL 4

This is a great resource for ITIL 4 and contains essential content to help with the foundation exam

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  • AJ
  • 02-14-21

terrible

i hate it i would normally listen to audio books to help me sleep but this keeps waking me up and it is quite boring so i do not recommend 😒😑😐

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  • Amazon Customer
  • 02-14-21

Complete and concise source of ITIL information

A complete set of the ITIL v4 foundation course topics, very well narrated. A great companion material for the ITIL v4 examination and overall a very good listen. All you need know about the ITIL v4 foundation course.

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  • Sidney Nhavira
  • 01-21-21

Fantastic Course

I am having a great time with this course so far. The course content is easy to understand and the practice tests give an accurate account of the exam.

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  • Amazon Customer
  • 07-01-21

Excellent audio book

This is an excellent audio book to prepare for ITIL V4 Foundation. Great narration covering definition of key concepts.

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  • MadMax3005
  • 06-21-21

Want to succed ITIL 4 foundations 1st time? - Get this book!

From the start this Audiobook is very easy to listen to. It takes you through all the important principles of ITIL 4 foundations without getting more technical or complicated than needed. The voices of the narrators are very pleasant to listen to and you can keep listening because it doesn’t make you bored, even though this happens easily on most certification books. Most importantly it takes you precisely to the whole examination process and the type of questions you have to answer in the exam. This took a lot of stress from me and I feel super confident for the whole subject now. This book is my new favourite - well done! P. s. The 4 stars for story is only because its not really a story book.

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  • Dale Watson
  • 06-01-21

Interesting and well written

I haven't finshed but I'm finding the book very intereting and well paced. it's not too dry and avoids many of the pitfalls that other audio courses fall into

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    5 out of 5 stars
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  • Matt
  • 04-28-21

Clear and Concise

Loving this Audiobook. Its very clear and gets the main points across to help prepare for the ITIL 4 Foundation exam. Looking forward to getting certified. Thanks iCertify.

  • Overall
    5 out of 5 stars
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  • Kindle Customer
  • 01-31-21

Excellent content very easy to follow.

Really enjoyed listening to this content and the examples provided. Will help with my certification.

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    5 out of 5 stars
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  • Glenn
  • 12-07-20

Great book.

This is full of information for ITIL 4 however it does become a little repetitive. Different accents are included which does take alot of concentration to grasp the UK accent. Other than that, very good book overall. Thank you iCertify.

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  • Anonymous User
  • 10-06-20

Fansatic book

this is a great study guide it really helped me study and prepare for my exam

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  • Brad Stephens
  • 06-08-20

Great content

Really enjoyed the book - easy to follow and learn from. I am happy I bought the book

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  • Amazon Customer
  • 05-07-20

Highly Recommend this

This Audio book explains the new ITIL V4 Framework to get a detailed understanding of all the essential processes and procedures both for the Certification aspirants and also for the Project Managers who wants to adopt the ITIL processes for their day to day use. I recommend this for all ITIL v4 certification aspirants and also for people who are in the Service Delivery and Operations to improve their way of handling day to day activities.

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  • Daniel Putt
  • 05-05-20

Great training material

Considering it is training material, it is easy to listen to and well narrated