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IT Help Desk

Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius
By: S James
Narrated by: Jim D. Johnston
Length: 1 hr and 6 mins
Categories: Business, Career Skills
4 out of 5 stars (6 ratings)

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Publisher's Summary

Are you ready to learn all about working an IT help desk? If so, you've come to the right place. Here's a preview of what this book contains:

  • An explanation of what the IT help desk actually is
  • How to improve communication skills like a pro
  • Handling difficult calls and situations the right way (must listen!)
  • Best words and best practices for the IT help desk
  • The six-step problem solving model you need to implement
  • Computer troubleshooting from the very basics
  • No video? Here's what to do
  • Troubleshooting no POST, no boot issues
  • How to troubleshoot a freezing computer correctly
  • The downlow on disk errors
  • Keyboard and mouse issues
  • Your customer support tools
  • And much, much more!

©2017 S James (P)2017 S James

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  • Hcarey
  • MANTECA, CA, United States
  • 10-22-18

Good outline and basics to support IT customers.

A good introduction or refresher on troubleshooting and customer service. Easy to listen to. Audio books are great.

1 of 1 people found this review helpful