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Publisher's Summary

Remember the best boss you ever had? It's a good bet that he or she was an excellent communicator. Communicating clearly and effectively is probably the most important - and perhaps most difficult - responsibility of any manager. This program teaches how to: deliver praise that motivates your entire staff, offer criticism that challenges employees to improve, delegate important tasks with confidence, prevent misunderstandings by improving your listening skills, and much more.
©2009 Briefings Media Group; (P)2009 Briefings Media Group

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