-
Hospitality Will Maximize My Tips
- Narrated by: Gregory Cooke
- Length: 1 hr and 18 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
Hospitality Will Maximize My Tips
Buy for $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
How to Talk to Anyone
- 101 Little Tricks for Big Success in Relationships
- By: John S. Cohen
- Narrated by: Helpful Matthew
- Length: 3 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 26
-
Performance5 out of 5 stars 26
-
Story5 out of 5 stars 26
Imagine you are talking to someone, and suddenly, you jump into another topic or do not hear carefully; the opposite person will assume you are arrogant or bored talking to them. This creates a very negative impact on their mind.
-
5 out of 5 stars
-
Great Book!
- By Kat on 03-02-23
By: John S. Cohen
-
Charisma Magnetism
- Understanding and Applying the Myth of Personal Attraction
- By: Maynard McBride
- Narrated by: Daniel Perez
- Length: 4 hrs and 13 mins
- Unabridged
-
Overall5 out of 5 stars 25
-
Performance5 out of 5 stars 25
-
Story5 out of 5 stars 25
Learn the secret to never worrying again about how people see you...and become the life of the party in 10 easy steps.
-
5 out of 5 stars
-
Be more engaging and persuasive in interactions
- By Lola Tumbleweed on 02-19-24
By: Maynard McBride
-
Social Skills and Social Fluency
- How to Improve Your Communication and Social Skills, Shine in Conversations, Instantly Become Pleasant, and Master Any ... Intelligence and Empathy, Book 1
- By: Gabriel Konnor
- Narrated by: Jonathan M. Popp
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 4
-
Performance5 out of 5 stars 2
-
Story5 out of 5 stars 2
Are you ready to improve your social skills and blow up socially? Even if you have tried to grow your social skills before and found yourself at the same place you were when you started, this book will offer you a foundation to go back to every time. There are theory and many practical examples and techniques that you can apply to your daily life. Not only you will start to grow your social skills, but you will also use the techniques to keep advancing them as they begin to take root.
-
5 out of 5 stars
-
An irreplaceable guide
- By Justin Gile on 07-29-21
By: Gabriel Konnor
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall5 out of 5 stars 2,280
-
Performance5 out of 5 stars 2,042
-
Story5 out of 5 stars 2,042
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
5 out of 5 stars
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
The Culture Map
- Breaking Through the Invisible Boundaries of Global Business
- By: Erin Meyer
- Narrated by: Lisa Larsen
- Length: 7 hrs and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,089
-
Performance4.5 out of 5 stars 881
-
Story4.5 out of 5 stars 879
Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out. In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together.
-
5 out of 5 stars
-
Insightful, fun, and educational
- By SHERIF M TARIQ on 10-15-20
By: Erin Meyer
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,328
-
Performance4.5 out of 5 stars 1,062
-
Story4.5 out of 5 stars 1,057
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
How to Talk to Anyone
- 101 Little Tricks for Big Success in Relationships
- By: John S. Cohen
- Narrated by: Helpful Matthew
- Length: 3 hrs and 34 mins
- Unabridged
-
Overall5 out of 5 stars 26
-
Performance5 out of 5 stars 26
-
Story5 out of 5 stars 26
Imagine you are talking to someone, and suddenly, you jump into another topic or do not hear carefully; the opposite person will assume you are arrogant or bored talking to them. This creates a very negative impact on their mind.
-
5 out of 5 stars
-
Great Book!
- By Kat on 03-02-23
By: John S. Cohen
-
Charisma Magnetism
- Understanding and Applying the Myth of Personal Attraction
- By: Maynard McBride
- Narrated by: Daniel Perez
- Length: 4 hrs and 13 mins
- Unabridged
-
Overall5 out of 5 stars 25
-
Performance5 out of 5 stars 25
-
Story5 out of 5 stars 25
Learn the secret to never worrying again about how people see you...and become the life of the party in 10 easy steps.
-
5 out of 5 stars
-
Be more engaging and persuasive in interactions
- By Lola Tumbleweed on 02-19-24
By: Maynard McBride
-
Social Skills and Social Fluency
- How to Improve Your Communication and Social Skills, Shine in Conversations, Instantly Become Pleasant, and Master Any ... Intelligence and Empathy, Book 1
- By: Gabriel Konnor
- Narrated by: Jonathan M. Popp
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 4
-
Performance5 out of 5 stars 2
-
Story5 out of 5 stars 2
Are you ready to improve your social skills and blow up socially? Even if you have tried to grow your social skills before and found yourself at the same place you were when you started, this book will offer you a foundation to go back to every time. There are theory and many practical examples and techniques that you can apply to your daily life. Not only you will start to grow your social skills, but you will also use the techniques to keep advancing them as they begin to take root.
-
5 out of 5 stars
-
An irreplaceable guide
- By Justin Gile on 07-29-21
By: Gabriel Konnor
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall5 out of 5 stars 2,280
-
Performance5 out of 5 stars 2,042
-
Story5 out of 5 stars 2,042
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
5 out of 5 stars
-
A Stratification What it Means to Be of Service
- By Amazon Customer on 10-31-22
By: Will Guidara
-
The Culture Map
- Breaking Through the Invisible Boundaries of Global Business
- By: Erin Meyer
- Narrated by: Lisa Larsen
- Length: 7 hrs and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,089
-
Performance4.5 out of 5 stars 881
-
Story4.5 out of 5 stars 879
Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out. In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together.
-
5 out of 5 stars
-
Insightful, fun, and educational
- By SHERIF M TARIQ on 10-15-20
By: Erin Meyer
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,328
-
Performance4.5 out of 5 stars 1,062
-
Story4.5 out of 5 stars 1,057
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
The Fine Art of Small Talk
- How to Start a Conversation, Keep It Going, Build Networking Skills - and Leave a Positive Impression!
- By: Debra Fine
- Narrated by: Debra Fine
- Length: 4 hrs and 52 mins
- Unabridged
-
Overall4 out of 5 stars 724
-
Performance4 out of 5 stars 581
-
Story4 out of 5 stars 574
Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation.
-
3 out of 5 stars
-
Exactly What I Expected
- By Troy on 04-27-15
By: Debra Fine
-
The Fred Factor
- How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
- By: Mark Sanborn
- Narrated by: Mark Sanborn
- Length: 2 hrs and 29 mins
- Unabridged
-
Overall4.5 out of 5 stars 897
-
Performance4.5 out of 5 stars 700
-
Story4.5 out of 5 stars 689
In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.
-
1 out of 5 stars
-
Background Music Ruins Audible Experience
- By KDWJT22 on 11-14-17
By: Mark Sanborn
-
'Knock Their Socks Off'
- With the Interviewing Edge
- By: Dr. Earl E. Paul
- Narrated by: Dr. Earl Paul
- Length: 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 45
-
Performance4.5 out of 5 stars 40
-
Story4.5 out of 5 stars 39
Grasping the fundamentals of interviewing skills is crucial for anyone experiencing the formal interview process. Not knowing what to expect, not knowing the basics of what you should and should not do, and not knowing what will make you a more attractive job candidate can all be the "kiss of death" as far your chances of obtaining that position. Therefore, do not enter an interview unprepared with little knowledge. Be one of the few applicants who educate yourself, insuring that you will acquire the Interviewing Edge.
-
5 out of 5 stars
-
practical interviewing tips for serious job seeke
- By Kimberly Miller on 03-16-16
By: Dr. Earl E. Paul
-
Setting the Table
- The Transforming Power of Hospitality in Business
- By: Danny Meyer
- Narrated by: Danny Meyer
- Length: 5 hrs and 33 mins
- Abridged
-
Overall4.5 out of 5 stars 2,114
-
Performance4.5 out of 5 stars 1,759
-
Story4.5 out of 5 stars 1,757
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
1 out of 5 stars
-
ABRIDGED VERSION!?
- By Gregg Strader on 02-19-18
By: Danny Meyer
-
Social Skills Guidebook
- Improve Your Communication and Conversation Skills, Reduce Shyness, Insecurity, and Boost Your Emotional Intelligence
- By: Cristiano Rodriguez
- Narrated by: Ryan Whiting
- Length: 3 hrs and 48 mins
- Unabridged
-
Overall0 out of 5 stars 0
-
Performance0 out of 5 stars 0
-
Story0 out of 5 stars 0
Are you shy? Do you feel that your conversations tend to be awkward? Do you want to change and improve your social skills, but you don’t know how, right? Well, you are not alone. Millions of people struggle and find it hard to be social. The good news is that being social is a learned skill and you have the ability and power to transform into a confident individual. Take a look around you and realize that you can become socially comfortable like everyone else once you conquer your fears that hold you back and by applying what you will learn in this book.
-
Communication: The Science of Effective Communication Skills to Speed Up Crucial and Difficult Conversations to Build Trust, Traction, and Relationships and Captivate People with Public Speaking
- By: Dale Covey
- Narrated by: Matt Granato
- Length: 3 hrs and 15 mins
- Unabridged
-
Overall5 out of 5 stars 23
-
Performance5 out of 5 stars 23
-
Story5 out of 5 stars 23
Communication is a very important aspect of life. We use it for a large portion of our daily activities and without it nobody gets very far in life. It's like the moment you visit a foreign country. When you don't know the language and everything seems alien and unknown, you begin to appreciate your native language. Communication requires our daily practice & development as it falls into our careers, our relationships, our financial lives, and our very happiness.
-
1 out of 5 stars
-
AWFUL AWFUL AWFUL
- By akinco on 05-13-20
By: Dale Covey
-
Improve Your Social Skills
- Improve Your Communication Skills, Increase Self-Esteem, Learn How to Control Emotions Through Self-Confidence and Smart Time Management
- By: Lambert Dyer, Deanna Parrish
- Narrated by: Duane DeSalvo
- Length: 3 hrs and 2 mins
- Unabridged
-
Overall0 out of 5 stars 0
-
Performance0 out of 5 stars 0
-
Story0 out of 5 stars 0
Sometimes, we don’t realize that in order to be socially accepted, we delight others by letting ourselves feel bad or inept. To solve this, we must understand what is really necessary and what we need to eliminate in order to live better with ourselves and with others. The objective of this audiobook is to provide you with the tools that teach you new habits by which you can develop self-confidence and get rid of the bad relationships that cause you anxiety and discomfort.
By: Lambert Dyer, and others
-
How to Start a Conversation and Make Friends
- Revised and Updated
- By: Don Gabor
- Narrated by: Don Gabor
- Length: 1 hr and 17 mins
- Abridged
-
Overall4 out of 5 stars 188
-
Performance4 out of 5 stars 152
-
Story4 out of 5 stars 151
For more than 25 years, small-talk expert Don Gabor has helped thousands of people communicate with wit, confidence, and enthusiasm with his best seller How to Start a Conversation and Make Friends. This newly revised and updated edition combines classic techniques in the art of conversation with necessary skills for communicating in the 21st century.
-
2 out of 5 stars
-
Simply just average. Don't expect too much here,
- By Guilherme on 05-30-13
By: Don Gabor
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Communication
- The Ultimate Guide to Being Great at Conversations, Boosting Your Social Skills, Mastering Small Talk and Becoming Skillful at Reading Body Language
- By: Matt Holden
- Narrated by: Brian R. Scott
- Length: 10 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 22
-
Performance4.5 out of 5 stars 22
-
Story4 out of 5 stars 22
If you’ve always wanted to converse easily with strangers but the awkward silences have held you back, then this audiobook will help you. It includes four books on conversation skills, social skills, small talk, and body language, all of which are important for effective communication.
-
5 out of 5 stars
-
This book has great ideas
- By GarrettAnderson on 12-20-19
By: Matt Holden
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 445
-
Performance4.5 out of 5 stars 387
-
Story4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
The Simple Art of Business Etiquette
- How to Rise to the Top by Playing Nice
- By: Jeffrey L. Seglin
- Narrated by: Lloyd James
- Length: 4 hrs and 16 mins
- Unabridged
-
Overall4 out of 5 stars 46
-
Performance4.5 out of 5 stars 44
-
Story4 out of 5 stars 44
From ethics columnist and Harvard lecturer Jeffrey L. Seglin, discover practical tips for succeeding professionally by succeeding socially. Practicing business etiquette doesn't mean pretending to be someone you're not. Brimming with practical, up-to-date tips on minding your business manners, The Simple Art of Business Etiquette guides you through the tricky territory of office etiquette with real-life stories and workplace scenarios.
-
5 out of 5 stars
-
Required reading
- By DC621 on 09-28-20
Publisher's summary
Remember your last shift and the service you provided for that table of four? You thought you did everything right, but their tip seemed low. Then, think back to the table of six guests who seemed to have a good time. You dropped one guy’s chips all over him and spilled his drink. You apologized and brought him more chips and another drink. Regardless of these mishaps, these guests left happy and left a rather large tip. You thought, “I wish they would come back. They were fun people.” Still, at the end of the night, you need to work another shift just to make enough money to pay your car payment or rent or taxes. If this scenario leaves you feeling a bit down, I know exactly how you feel.
My name is Joe McVeigh. My experiences in full-service restaurants, such as casual dining, bistros, family style, pizzerias, and fast food, have given me an understanding of what motivates diners and how to optimize their dining experience. The reason for Hospitality Will Maximize my Tips is to give you the power to increase your tips in a more consistent way. Think of those happy, good tipping customers that will be back and will be asking to sit in your section next time!
You can hope and wonder whether your next table of customers will be good tippers and that you might get enough of these customers to help pay your bills, or you can take charge of your income by buying and listening to Hospitality Will Maximize My Tips. Now you can enjoy the freedom of knowing how to make more money, plus now you will have other waiters and waitresses asking you how you did it.
Buy it now.
More from the same
Narrator
Related to this topic
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- By: Jon Taffer, Karen Kelly
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 541
-
Performance4.5 out of 5 stars 472
-
Story4.5 out of 5 stars 472
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
-
4 out of 5 stars
-
Wish Jon was the narrator!!
- By Bonnie on 03-04-15
By: Jon Taffer, and others
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 506
-
Performance4.5 out of 5 stars 417
-
Story4.5 out of 5 stars 415
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
Protocol
- The Power of Diplomacy and How to Make It Work for You
- By: Capricia Penavic Marshall
- Narrated by: Capricia Penavic Marshall, Courtney Patterson
- Length: 16 hrs and 22 mins
- Unabridged
-
Overall4.5 out of 5 stars 51
-
Performance4.5 out of 5 stars 42
-
Story4.5 out of 5 stars 41
History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro-moves that affect the macro-shifts. Facilitation is power, and more often than not, it is the key to effective diplomacy.
-
3 out of 5 stars
-
16 hours of protocol...WOOHOO!
- By A. M. on 10-10-20
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4.5 out of 5 stars 69
-
Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- By: Jon Taffer, Karen Kelly
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 541
-
Performance4.5 out of 5 stars 472
-
Story4.5 out of 5 stars 472
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
-
4 out of 5 stars
-
Wish Jon was the narrator!!
- By Bonnie on 03-04-15
By: Jon Taffer, and others
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 506
-
Performance4.5 out of 5 stars 417
-
Story4.5 out of 5 stars 415
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
Protocol
- The Power of Diplomacy and How to Make It Work for You
- By: Capricia Penavic Marshall
- Narrated by: Capricia Penavic Marshall, Courtney Patterson
- Length: 16 hrs and 22 mins
- Unabridged
-
Overall4.5 out of 5 stars 51
-
Performance4.5 out of 5 stars 42
-
Story4.5 out of 5 stars 41
History often appears to consist of big gestures and dramatic shifts. But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro-moves that affect the macro-shifts. Facilitation is power, and more often than not, it is the key to effective diplomacy.
-
3 out of 5 stars
-
16 hours of protocol...WOOHOO!
- By A. M. on 10-10-20
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4.5 out of 5 stars 69
-
Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
50 Essential Etiquette Lessons
- How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting
- By: Katherine Flannery
- Narrated by: Brittany Wilkerson
- Length: 3 hrs and 5 mins
- Unabridged
-
Overall4.5 out of 5 stars 51
-
Performance4.5 out of 5 stars 38
-
Story4 out of 5 stars 37
Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.
-
2 out of 5 stars
-
Some good info, negative tone
- By Kathryn Lucas on 06-18-22
-
The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- By: Gary Chapman, Dr. Paul White
- Narrated by: Dr. Paul White
- Length: 6 hrs
- Unabridged
-
Overall4.5 out of 5 stars 557
-
Performance4.5 out of 5 stars 463
-
Story4.5 out of 5 stars 455
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
-
4 out of 5 stars
-
Missing Code to take the MBA Inventory
- By mare on 10-02-21
By: Gary Chapman, and others
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 76
-
Performance4.5 out of 5 stars 65
-
Story4.5 out of 5 stars 65
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
2 out of 5 stars
-
Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
-
Overall5 out of 5 stars 334
-
Performance5 out of 5 stars 284
-
Story5 out of 5 stars 281
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
5 out of 5 stars
-
Deaply helpful
- By Dominique on 04-28-15
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 23
-
Performance5 out of 5 stars 21
-
Story5 out of 5 stars 21
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
5 out of 5 stars
-
Reinforces core values
- By Vicki Cloutier on 04-07-22
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
The Like Switch
- An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over
- By: Jack Schafer PhD, Ph.D. Marvin Karlins Ph.D.
- Narrated by: George Newbern
- Length: 7 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 11,984
-
Performance4.5 out of 5 stars 10,297
-
Story4.5 out of 5 stars 10,226
The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.
-
5 out of 5 stars
-
Very informative , PDF on audible website....
- By Michael Jones on 11-30-15
By: Jack Schafer PhD, and others
-
Love Is Free. Guac Is Extra.
- How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team
- By: Monty Moran
- Narrated by: Monty Moran
- Length: 8 hrs and 3 mins
- Unabridged
-
Overall5 out of 5 stars 120
-
Performance5 out of 5 stars 112
-
Story5 out of 5 stars 111
In Love Is Free, Guac Is Extra, Monty shows how he used curiosity, vulnerability, love, and a unique understanding of the true meaning of empowerment to build a distinctive and wildly effective culture. From his teenage days befriending homeless people at a Colorado Dairy Queen to his nuanced navigation of a complex co-CEO relationship, Monty demonstrates a relentless humility and desire to understand the person across from him.
-
5 out of 5 stars
-
Every leader must read this book
- By morayi on 02-06-24
By: Monty Moran
-
The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- By: Michael J. Gelb
- Narrated by: Tom Parks
- Length: 7 hrs and 7 mins
- Unabridged
-
Overall4.5 out of 5 stars 48
-
Performance4.5 out of 5 stars 45
-
Story4.5 out of 5 stars 45
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
-
5 out of 5 stars
-
Packed with powerful principles.
- By Jade/Clinton Phillips on 01-27-18
By: Michael J. Gelb
-
The Best Place to Work
- The Art and Science of Creating an Extraordinary Workplace
- By: Ron Friedman PhD
- Narrated by: Walter Dixon
- Length: 8 hrs and 18 mins
- Unabridged
-
Overall4.5 out of 5 stars 334
-
Performance4.5 out of 5 stars 272
-
Story4.5 out of 5 stars 270
In The Best Place to Work, award-winning psychologist Ron Friedman, Ph.D. uses the latest research from the fields of motivation, creativity, behavioral economics, neuroscience, and management to reveal what really makes us successful at work. Combining powerful stories with cutting edge findings, Friedman shows leaders at every level how they can use scientifically-proven techniques to promote smarter thinking, greater innovation, and stronger performance.
-
4 out of 5 stars
-
Useful ideas and information past first chapters
- By superstasia on 07-12-17
By: Ron Friedman PhD
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 41
-
Performance4.5 out of 5 stars 24
-
Story4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell