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Publisher's Summary

There has been a recent influx of new Gen-X workers, causing much confusion in the workplace for the older generations. Hadyn Shaw, author of the book Sticking Point, analyzes some of the points of aggravation that causes friction in the workplace when working with such broad generational gap. One major point of contention is the style of training and learning each generation expects. While seminars and training workshops are the main sources of learning for the older generations, Gen-X are used to finding answers on the Internet and demand lectures to be funny or informative. Listen for why each generation think the way they do and how to successfully clear the lines of communication within your business.

AMA is a world-class leadership development provider in more than 40 countries worldwide. Our training is internationally recognized by nine professional associations and the majority of the Fortune 500 companies.

©2013 Hadyn Shaw (P)2014 American Management Association International

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