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Publisher's Summary

Say that a colleague who you’ve had some difficulties with launches a snippy comment at you in the middle of a meeting. It may have been a subtle slight — not an out-and-out tirade — but in an insular environment like an office (or in an even more insular environment, like a meeting), one snippy comment can reverberate like a squash ball launched into a snow-globe shop.
©2015 by the President and Fellows of Harvard College, All Rights Reserved (P)2015 Audible, Inc.

What listeners say about Don’t Let Frustration Make You Say the Wrong Thing

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