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Publisher's Summary

The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results - with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and describe its practical application to the business environment.

©2008 Donald Kirkpatrick and Jim Kirkpatrick (P)2014 American Management Association International

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